Chantilly Auto Sales

Rude and snarky when speaking with the Sales Manager Tony Hafiz. I wrote to inquire about a BMW to ask for maintenance records. He referred me to the CarFax. I said that in 2000 miles that the timing belt was going to need replacement as well as the water pump which can run from $3000-3500 and that is why people tend to trade them in at that point...to avoid that expense which gets passed along to the next owner. I apologized and said that I would pass as I did not want to purchase a vehicle that will need $3-4k worth of repairs 2 months into ownership. He came back at me saying they have timing chains not belts and if I assume all of the go out that I "should call BMW because he is sure they would like to know that". Written using capital letters being very snarky. (timing chains or more labor intensive than timing belts so he essentially shot himself in the foot by pointing that out by the way) I thought that was quite rude and had choice words for him. He did respond and apologize (because I said that I would write a review letting people know how he spoke to me). He said that he didn't mean to be rude that it was meant as sarcasm. Does that make it any more acceptable to be sarcastic with a potential customer?? It shows a lot about his character. To treat people as if they were below him. And the fact remains that most BMWs have timing chain/water pump issues as well as oil leaks. Imagine that in 2000 miles of ownership (the car has 78k miles) that if a mechanic tells you this needs to be done and gives you and estimate for $3500. Do you think Tony is going to cover that cost? No. Do you think Tony is going to warn a customer of the possibility of this expense? No. He acquires a BMW cheap right before this maintenance needs to be done. Polishes the car to look new. Flips it for a profit. Why do you think a BMW that costs $40k new a couple of years ago is being sold for $12k? Because people buy them new, keep them while they are under warranty, then trade them when the warranty is up for another new one leaving the VERY costly repairs for the next owner.

We are enjoying our new CR V. From the moment we entered the parking lot we were greeted with professional customer service. From our sales Adrian who was outstanding to the financial officer Chris they were an exceptional team.

Can’t give zero stars so they have to at least get one… well, I do like the car so one star :( I read the other reviews and I feel like I got cheated even more because, baby, my experience was xxxx! Purchased car Sept 12 and had to get an attorney involved to FINALLY get the title on January 28th… still had to pay sales tax in my state once I got the title and had it transferred but couldn’t cause I couldn’t get the dang title, so I had that bill hanging over my head for months. I called over 20 times, emailed with no responses and when I did talk to Shaq, Tony or Alex (when they answered the phone) it was a lie each time, never made good on one single thing they told me. Alex (seemed like a worm) even told me one lie after 3 weeks and forgot and told me the same one again… you know I called that out… says “he’s got a stack of 30 titles and it might be in there, but he’ll call ya back in 5-10 minutes,” and you never hear another word. They would just blow me off so much that after a while I was a little concerned something was going on with the ownership. I’d just be careful and you better watch that paperwork and stay dead after them for your title. Just , really bad business practices, no real integrity, and zero accountability. Can’t say I didn’t warn ya! But you do you… man when you walk in the front door of this joint and it’s a few folding chairs, stacks of boxes and a computer with some chic just hanging out; the feeling your gut gives ya, you remember this review!

Ok experience. Didn’t find the salesperson too welcoming or pleasant to deal with. I decided I’d rather not give them my business.

Wonderful experience with dealership. Salesman Mayur was so helpful,patient and knowledgeable.He responded to my calls even when he was out of town. If your looking to purchase a vehicle this is the dealership and Mayur is the salesman!

When I first contacted Chantilly Auto Sales about the Mini I was interested in, their salesperson Tony was very responsive. Everything went smoothly up through the execution of the sales contract and final payment. It then became difficult to reach Tony, and as I write this review I am still awaiting information on when my car will be delivered.

Not anywhere to park, didn't know we was there, looked at 2 trucks first one had rust all up under it, second one had bondo on the fenders, that had been painted over, took the keys back in to her, and left, they where really friendly

Tony was very responsive and helpful! He answered all my questions and keep me informed of the truck’s status.

Never returned email. Neither did the other dealer in pa. xxxx poor service if you ask me not to mention way over priced.

They are the best people I have done business with do business with them they will take very good care of you Larry gregg locust nc