Southern Palms Mazda

A huge shout-out to Carlos Gonzalez at Southern Palms Mazda!! After 12 years, our daughter was ready for a new car After test-driving a few options, she fell in love with the look, feel and features of the Mazda CX-5. She had her heart set on a specific color combination and found the perfect match at Southern Palms Mazda in Royal Palm Beach. We were greeted by Account Executive Carlos Gonzalez, who knew exactly which vehicle she wanted and spent the next five hours ensuring she got the best deal possible. Carlos was professional, thorough and straightforward with zero pressure. He went above and beyond by helping her transfer her belongings from her old car to her new car in the rain and patiently walked her through all the cars features so she felt comfortable driving home. He even managed to salvage her old SunPass so she wouldn't have to buy a new one. Carlos made this a wonderful experience for our daughter. We couldn't have been happier with his service and highly recommend him. Arleen Kupfer (mother of car purchaser - Michelle Kupfer) Our daughter was ready for a new car after 12 years. Knowing that I’m a big research guy who often studies Consumer Reports for the best prices and options, I gladly went with her. After test-driving a few options, she fell in love with the look, feel, and features of the Mazda CX-5. She had her heart set on a specific color combination and found the perfect match at Southern Palms Mazda in Royal Palm Beach where we were taken care of by Account Executive Carlos Gonzalez. He knew exactly which vehicle she wanted and spent the next five hours working tirelessly to get her the best deal possible. Carlos was professional, honest and never pressured us. As a father, it brought me peace of mind to see him go above and beyond, thoroughly explaining the car's safety features so she felt comfortable and I felt reassured. We couldn't be happier with Carlos's exceptional service and highly recommend him to anyone looking for a stress-free buying experience. Glenn Kupfer (father of car purchaser - Michelle Kupfer

I have been waiting over 2 months for my missing accessories, car manual, reimbursement check, missing 2nd key, and vehicle registration. YES, you read that right, I was sold a vehicle without a registration in hand. Unable to safely drive my vehicle for over 2 months. Complaints filed with DMV and Mazda corporation for investigation. I purchased 2 cars from the dealership and while getting services, my vehicle was damaged. Had electrical issues within 2 weeks or purchasing my first vehicle from this dealership. This is unacceptable.

I have been waiting over 2 months for my missing accessories, car manual, reimbursement check, missing 2nd key, and vehicle registration. YES, you read that right, I was sold a vehicle without a registration in hand. Unable to safely drive my vehicle for over 2 months. Complaints filed with DMV and Mazda corporation for investigation. I purchased 2 cars from the dealership and while getting services, my vehicle was damaged. Had electrical issues within 2 weeks or purchasing my first vehicle from this dealership. This is unacceptable.

My experience with this Mazda dealership has been extremely disappointing. Unfortunately, it has been one of the worst customer service experiences I have ever had. Not only am I paying a higher monthly payment than expected, but the dealership also lost my license plate. This is a very serious issue that reflects poorly on the dealership's organization, professionalism, and the competence of its employees. Because of their mistake, I had to handle all the legal procedures myself to report and suspend the lost plate. This situation was entirely their responsibility, yet I was the one forced to spend my time dealing with the consequences. To make matters worse, I have sent multiple messages to several employees at this dealership and have never received a response. I have also tried repeatedly to reach the manager, but no one has bothered to contact me or provide any meaningful assistance. Today, more than 20 days after purchasing my vehicle, I still have not received a replacement license plate, and several other urgent and important issues remain unresolved. This level of customer service is unacceptable. I expected much more from a Mazda dealership, but instead I have been met with negligence, poor communication, and a complete lack of accountability. For these reasons, I cannot recommend this dealership. If you are considering buying or leasing a vehicle here, I strongly encourage you to take your business elsewhere. You deserve a dealership that values its customers, communicates honestly, and takes responsibility for its mistakes.

Quick and efficient . I don?t like to spend all this time on surveys. Southern palms Mazda has been good for all my services . No more surveys.

Morgan is an exceptional salesman with extensive knowledge and a very warm and welcoming attitude. It's a pleasure to work with such an exceptional individual and I look forward to purchasing yet another vehicle from him as well. I recommend him highly to any consumer. Thanks Morgan for making the process quick and easy

I want to share my recent experience with Southern Palms Mazda as a cautionary tale for anyone considering doing business with the dealership. I recently decided to explore options for exiting my wife’s 2024 Mazda CX-5 lease early. The vehicle is only two years old, has very low mileage, has always been garage-kept, and is in excellent condition with no scratches or dents—in other words, what the car business would call “front-line ready.” After doing my homework and obtaining several offers, I contacted Southern Palms Mazda, believing that, as a Mazda dealership, they might place a premium on acquiring one of their own vehicles. Over the course of the previous week, my wife and I had received multiple calls from the dealership as part of what appeared to be an “equity mining” campaign designed to move existing customers into new vehicles. I called to inquire for their quote. I spoke with Gabriella Castilla and explained my situation. She enthusiastically responded, “Come in—we need your car.” After hearing the details, she specifically offered me $27,000 for the vehicle, saying that if the car was as described, we had a deal. Before agreeing to come in, I made it very clear that I did not want to waste my time playing games. The same evening, I visited the dealership, where Robert Nelson, the Customer Experience Manager, was expecting me. I handed over the keys for an inspection and waited for the appraisal results. Robert returned and informed me that the dealership would only offer $26,500. I immediately explained that this was not the offer Gabriella had made and reiterated that the vehicle was exactly as represented. I asked to speak with the used car manager to understand why the offer had changed by $500. Unfortunately, the manager, Fabio, declined to meet with me directly. Robert—who handled the situation professionally and was not responsible for the original commitment—called Gabriella on her cell phone, as she had already left for the day. Gabriella’s response was disappointing. She stated that if the used car manager had lowered the offer, there was nothing she could do. In my view, she either misrepresented the dealership’s intentions or made promises she did not have the authority to keep. This was my third Mazda lease and, regrettably, it will be my last. I understand that vehicle values can change after an in-person inspection, but when a customer is assured of a specific number based on a detailed description of a vehicle, that commitment should be honored—or at the very least, explained by management face-to-face. The issue here is not the $500 difference. It is the principle. Customers deserve honesty, transparency, and respect for their time. I intend to share my experience with the dealership group Automotive Management Services Inc.and Mazda corporate, as I believe consumers should be aware of how this situation was handled. Buyer beware before doing business with Southern Palms Mazda.

Kim was very professional and knowledgeable. He communicated the needs of my car. See him when you visit this dealership. I never have issues with my car

Oil and oil filter changed. According to service rep, brake fluid needs to be flushed. After discussing why with only 13,600 miles would this be required, I opted to have the flushing completed.

This buying experience was my best so far. Samantha was very patient and knowledgeable and helpful. This made the process easier and less stressful. The dealership was a nice bunch of people.