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iCarsUSA

(78 reviews)
Sales hours: 10:00am to 5:00pm
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Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 10:00am–5:00pm
Sunday Closed

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Reviews

(78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We got a 2014 Subaru outback for our son.

We got a 2014 Subaru outback for our son. Ron went above and beyond what he could have done to make sure we were leaving with a sound vehicle free of any problems. Upon inspection, the brakes were within acceptable range, but he had them install new pads and rotors all around the car. There was a wheel bearing issue that they corrected as well. These would have been addressed before we got there, but it had only gotten there the day before. It was great to drive away with a car we could count on.

We got a 2014 Subaru outback for our son.

We got a 2014 Subaru outback for our son. Ron went above and beyond what he could have done to make sure we were leaving with a sound vehicle free of any problems. Upon inspection, the brakes were within acceptable range, but he had them install new pads and rotors all around the car. There was a wheel bearing issue that they corrected as well. These would have been addressed before we got there, but it had only gotten there the day before. It was great to drive away with a car we could count on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very nice cars and showroom/office for a used car dealer.

Very nice cars and showroom/office for a used car dealer. The cars were clean and the employees were nice throughout my car search, and buying experience.. I went to icars in February but didn't buy anything at the time, I returned last week and used my tax refund on a nice 2017 ford explorer. They helped me get financed, even though I do have a credit score under 600. I am really happy with the car I bought, and I did purchase a 3 year warranty . Hopefully the car last me th term of the payments.. overall we are very satisfied with our car buying experience..

Very nice cars and showroom/office for a used car dealer.

Very nice cars and showroom/office for a used car dealer. The cars were clean and the employees were nice throughout my car search, and buying experience.. I went to icars in February but didn't buy anything at the time, I returned last week and used my tax refund on a nice 2017 ford explorer. They helped me get financed, even though I do have a credit score under 600. I am really happy with the car I bought, and I did purchase a 3 year warranty . Hopefully the car last me th term of the payments.. overall we are very satisfied with our car buying experience..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice people, no high pressure salespeople.

Nice people, no high pressure salespeople.. I think I got a good deal. Purchased 3 year warranty

Nice people, no high pressure salespeople.

Nice people, no high pressure salespeople.. I think I got a good deal. Purchased 3 year warranty

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great experience with buying our car.

Great experience with buying our car. We think we got a good deal and treated fairly . Bryan was polite and not pushy.. would recommend

Great experience with buying our car.

Great experience with buying our car. We think we got a good deal and treated fairly . Bryan was polite and not pushy.. would recommend

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst dealership ever.

Worst dealership ever. I set up a time to come look at a vehicle. Was going to put a deposit over the phone. The guy said he didn't want to deposit that I could come get it, give me a total tax tags and everything out the door told him I would be there in the morning and then he texted me first thing in the morning that it was sold

Worst dealership ever.

Worst dealership ever. I set up a time to come look at a vehicle. Was going to put a deposit over the phone. The guy said he didn't want to deposit that I could come get it, give me a total tax tags and everything out the door told him I would be there in the morning and then he texted me first thing in the morning that it was sold

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Worst dealership

Muy mala experencia, el peor dealeship en Rochester,Ny,..No lo recomiendo, y si puedo evitar que mis amistades o cualquier otra persona compren de aqui, con mucho gusto cuento mi mala experencia, es tan mala que tuve que contactar a BBB y file a complain..No caigan ellos ofrecen y engañan

Worst dealership

Muy mala experencia, el peor dealeship en Rochester,Ny,..No lo recomiendo, y si puedo evitar que mis amistades o cualquier otra persona compren de aqui, con mucho gusto cuento mi mala experencia, es tan mala que tuve que contactar a BBB y file a complain..No caigan ellos ofrecen y engañan

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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mr alvarez

todo el servicio en este dealer por el trabajador algarin son excelentes recomiendo a todo el que quiere q dialogue con el ya q es un empleado basicamente capacitado para todo tipo de problemas y sus carros estan en perfectas condiciones

mr alvarez

todo el servicio en este dealer por el trabajador algarin son excelentes recomiendo a todo el que quiere q dialogue con el ya q es un empleado basicamente capacitado para todo tipo de problemas y sus carros estan en perfectas condiciones

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Got a new car

Albert was very nice, friendly and easy to deal with. We had a fast and pleasant experience. Very happy with car we purchased. We would recommend them to our friends.

Got a new car

Albert was very nice, friendly and easy to deal with. We had a fast and pleasant experience. Very happy with car we purchased. We would recommend them to our friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchasing a new car

The dealership was very friendly and helpful when purchasing my first vehicle. I would recommend this dealership to any of my friends. They are a great company to work with. Albert is a wonderful person and guided me to the best car that was fit for me.

Purchasing a new car

The dealership was very friendly and helpful when purchasing my first vehicle. I would recommend this dealership to any of my friends. They are a great company to work with. Albert is a wonderful person and guided me to the best car that was fit for me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ecarsusa

The process of purchasing my car from ecarsusa was easy and went very smoothly. I would recommend them highly to a friend looking to buy. It was a pleasant experience.

Ecarsusa

The process of purchasing my car from ecarsusa was easy and went very smoothly. I would recommend them highly to a friend looking to buy. It was a pleasant experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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See all 78 reviews