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Bert Smith Subaru

(147 reviews)

Reviews

(147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Outstanding Service

Outstanding service from test drive to purchase. Went in with pre-approval from my bank, but their finance manager was able to get even better financing terms after working with his pool of lenders.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I lucked out choosing this Subaru dealer!!

Sales person was great and they made it the easiest experience I've ever had buying a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Buying a car is fun at Subaru!

I have been a satisfied Subaru customer since 2006. I just traded out my 2011 Outback for a 2014 Outback with less than 3800 miles. I got a great deal and enjoyed my experience. Bert Smith Subaru is a great place to purchase a dependable, great driving vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great decision buying from Bert Smith!

Tony Kritikos, my salesman was terrific!! The vehicle was well maintained, and the dealership took measures to do everything else it needed. I love my car. I would highly recommend going here for your car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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No nonsense Subaru dealer

Buying from Bert Smith Subaru was a very easy, no hassle process. The salesman,Mike Brown was a very pleasant person to deal with. This is my 4th Subaru because of their reliability and safety features.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New Forester

Jared and Charles were great. No hassle buying and great price. Jared went over car operation and set up Bluetooth ! Love my silver cooler.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Bert Smith Subaru Review

I just bought a 2015 Subaru Forester, and the entire experience was great. This is a no-nonsense dealer, since it was the end of the year, their offer was the lowest they could do, no haggling necessary. The dealer also took us to the exact car we needed in our price range and didn't try to up sell. The seller was knowledgeable, as was the financer that explained all of our options thoroughly. This is the first time I've bought a brand new vehicle, and I don't think I could have had a better experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy Peasy, Deal, Great Customer Service

Showed up on a whim. Mark Biddle was a great salesperson. He listened to my wife on what she was looking for in a car. He found her the perfect car, went above and beyond to sell it to her. Never felt any pressure to buy. Honest, straightforward sale. Have already recommended the dealership to others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buying experience

Sale man Tony K in used car was great to work with , no pressure got me the car I wanted at a good price . GM Charles was also very pleasant . Overall great experience .

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bert Smith Review

Very happy with both Jared and Floyd as salesmen who worked extremely well together

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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