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Bert Smith Subaru

(147 reviews)

Reviews

(147 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Great Car Buying Experince

I went to look at a used Ford Edge. My Salesman Jack was very nice and respectful. I test drove the edge twice and could not get comfortable. He found a car On the VW lot in the same parking lot. I love my car and this was the easiest car buying ever! I purchased my car on Dec 31st. I would go back to buy another car in a minute. There is no pressure and Everybody wa every accommodating. I would recommend seeing Jack if you need a car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 2.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best Customer Service and Support!!!!

Charles and Jared are the absolute BOMB!!! They both spent hours working with me, answering all my questions and even walked me through the process. The prices are great and you don't get that car sales pitchy stuff they are really there to help every step of the way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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New to Subaru

This was my first experience with Subaru and it went extremely well. Mike Brown was our salesman - very easy going, knowledgeable and accommodating. An excellent experience and we are loving our new Outback!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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The entire team at Bert Smith is AMAZING!

I bought my first brand new car last week at Bert Smith Subaru - 2016 Crosstrek. I'm in love with the car and Tony & co. made the process as close to painless as possible. The greatest customer service and all around great people who worked hard for me to get the payment within my budget. Honest, hard-working guys right here! I can't thank them all enough.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Jack Crenshaw was Great!

Buying a new car is my next to least favorite thing to do, ranking almost even with buying a bathing suit., but my sales associate, Jack Crenshaw was excellent to work with. He was very knowledgeable about all the Subaru models, he was attentive without being pushy, and he was truly understanding about working with me and my budget. I won't need to buy another car for several years, but when I am in the market again I hope Jack is there to help me. Kudos to Bert Smith Subaru for having Jack as a sales associate!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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A great car buying experience

Bert Smith Subaru is a great dealership with wonderful and helpful employees. I got a great deal and never felt pressured or like they weren't doing everything they could for me. I'd return to this dealership to buy a new car anytime! Thank you guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service! Friendly dealer

I found the car on the internet and went to dealer that night. The details on the internet about the car were right on the button... I have always like the Subaru's and now I have one! I got a great price for a used car and am very happy with the outcome of the process . I would recommend to anyone to go see the guys at Bert Smith in St. Petersburg Florida...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Awesome dealer!

I was looking to buy a new car and went to this dealership just to look. A man by the name of tony came and greeted us. He was very honest and kind. He knew pretty much everything about the crosstrek and Subaru itself. The sales manager was extremely fair on the amount they gave me for my trade in and my final car price. I drove out of there as a first time Subaru owner and would recommend this dealer and tony to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Ordered a 2015 Outback but got a 2016

I came back from a 5000-mile trip in my 2011 Outback with the conviction that I really, really wanted the safety features that are options in later models. I went to the Subaru website and "made" an Outback with the options I wanted, including the color. I took the printout of that car to Bert Smith Subaru. Since there were none of that specific model and accessories available "in all the East coast," the salesman was happy to order the car to be built at the factory. It took about two months but when it came it is not the 2015 model I had ordered but a 2016 with additional safety features. The price was slightly greater but I was quite happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Good Car Buying experience

Bought a 2015 Subaru Forester on Monday July 27th. We had stopped in on Saturday afternoon and got a lot of our questions answered and even went on a test drive with no pressure to buy...which was so awesome. We continued shopping other dealers and test driving other SUVs. We bought the SUV on Monday afternoon and the Salesman went through all of the features with us and all in all a very pleasant no pressure experience. We like to vacation in North Carolina and North GA so the AWD will be great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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