Reviews
Done right
Dealership made sure the truck was ready to go before the sale was processed. Kept me updated on all progress and answered all questions. Everything was easy and not stressful! Staff was helpful
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a review! We're glad we could make your experience a smooth one, and we hope we get the opportunity to work with you again in the future - in the meantime, enjoy your truck and please don't hesitate to reach out if there's anything else we can do for you!
My experience was wonderful!
Absolutely a wonderful experience with this dealership! Especially because my credit was not so great! My salesman and finance guy were amazing!! A 5 star rating!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the positive review! We're glad to hear you enjoyed your experience with our team, and we hope we'll be seeing you again!
Purchased 2017 ram 1500
Purchasing my 2017 ram 1500 was an enjoyable experience. My sales rep Brian made the whole process simple and easy. I definitely would purchase another vehicle through Brian and the dealership.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to leave us a review! Your business is much appreciated by Brian and all of us here at Krystal Chrysler Jeep Dodge Ram, and we hope to see you again - in the meantime, enjoy your new truck!
Amazing Experience!
Fantastic dealer. Eric and Jared made the process fluid and painless. I would highly recommend them for a great, honest, Jeep dealership experience. Wonderful experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind comments - we'll be sure to share with Eric & Jared! We enjoyed working with you and hope we get the opportunity to do so again in the future!
Greet service and friendly
Ordered a new Jeep Gladiator, trade-in was very easy and very willing to come to a deal that works for both sides...highly recommend the dealer
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review! We're glad you had a great experience with our team here at Krystal Chrysler Jeep Dodge Ram, and we hope to see you again - in the meantime, enjoy that new Gladiator and please don't hesitate to reach out if there's anything else we can assist you with!
Poor Customer Service
I called on 8/7 to make an appointment for my wife and I to come up and test drive a 2015 Ford Explorer on Saturday morning 8/10. I received a reminder phone call from Brian on 8/8. We drove over an hour each way to test drive this vehicle only to find out it was unavailable to drive due to locked up brakes and a bad alternator. Since we made the trip we asked if we could at least look at the vehicle and Brian took us out to the back of the lot where we found the explorer parked back in the trees and stuck in the mud. The interior was dirty. It is beyond me why someone wouldn’t have told us this information before we made the trip being they had 3 days notice of our arrival. After being very disappointed Brian told us they would be bringing it in the shop right away and would call us in a few days when it was “road ready”. He also stated he would call us when they got anything in that matched what we were looking for in an SUV. It has now been 2 weeks and we have heard from no one since that day. A very very disappointing customer experience for my wife and I. Kyle Towne
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Kyle – we sincerely apologize for this experience and appreciate you bringing this to our attention. If you could please give us a call at 518-504-0309 and ask to speak to Daniel Hunter, so we can discuss how we might make this right, it would be much appreciated. Thank you.
Excellent service
Brian was great, he got me the exact vehicle I was looking for and made sure I knew all of the features before I drove away. He worked with me from a distance via phone and email as I live some distance away and was always responsive no matter when our conversation took place. The process was quick and easy, exactly how buying a new car should be!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the positive review, Jessica! We're glad that Brian was able to help you get the vehicle you were looking for and we appreciate you choosing Krystal Chrysler Jeep Dodge Ram for your purchase. Enjoy your Jeep and please don't hesitate to reach out if there's anything else we can do for you!
Amazing Dealership Experience
Had a great experience at Krystal. Eric and Jared were super-helpful, knowledgeable, friendly and FAST. I would gladly recommend both the dealership and these employees to anyone in the market for a Jeep.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind comments - we'll be sure to share with Eric & Jared! We enjoyed working with you and hope we get the opportunity to do so again in the future!
Couldn’t have made it easier
My father & his wife have bought several vehicles at Krystal so I started looking there when I was ready for a new car. They had something I wanted, made it work for me and I was able to pick it up within a few days. I dealt with John who was great to work with, but everyone in the place was equally friendly and helpful. This is not your typical dealership. No pressure, no pushy sales people and no hovering. My Wrangler can truly be an off-road toy now and I am loving the Cherokee for my daily commute. I’ll definitely be a repeat customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the kind comments - we're glad to hear that your experience with John and the team was a good one! Your business is much appreciated by all of us here at Krystal Chrysler Jeep Dodge Ram and we look forward to your next visit!
Great sales experience!
Sales experience was great! Tim was able to accommodate all my needs and really worked to get me the best deal possible. Jared in Finance was friendly and helpful and walked us through all the paperwork with ease.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to leave us a review - we're glad Tim & Jared could help make your experience with us a great one! Your business is much appreciated and we hope to see you again!
