Gretna Auto Outlet

The employees were fruendly but we are disappointed in the customer swrvice regarding a claim with the warranty we puchased for the 2021 Ford F-250 we bought January 2, 2026. We feel we were rajen advantage of our ages, 81 and 77, when we trusted your advice to purchase a really good warranty along with this truck. This warranty company has refused a claim for a new engine. Gretna Auto told us they had cecked out this truck and it was in excellenr condition. so we bought it, drove it home and oarked it. We had to wait for the paperwirk to be mailed to us so we could license it so we didn't drive it much, but took it out on a few short trips. Upon returning home we noticed a tuck, tick under the hood and thought maybe a belt was starting to fray. We drove it to our favorite qualified mechanic at Seward's Mudwest Auto to see replace a belt, but ge thought ut was sonething wlse, so we let ft it with him to indpect it closer rhe next day. He called the warranty company as instructed and they sebt a representstive out to look at the truck. The mechanic gave an estimate but the representative offered to only pat about 1/2. The mechanic explained that he needed to look further into the root cause why there were steel filings in the oil and damage to the lufters and engine.. This was done and it was determined the engine qas totalled and needed to be replaced with a new engine. The reoresentive then told our mechanic that they wouldn't pay anything since we dudn't have the truck towed in! The truck's instrument panel never showed any alarm or warning to cause us any major concern. so we drove it about 3 miles to the shop si they could hear the noise. We had been assured by Gretba Auto that if anything webt wring, the warrsnty would civer the expense. So we certainly have good reason to not trust either Gretna Auti or this warranty company again! We feel like we have been scammed and this is a fraudulent warranty company. We're sure you will talk to this warranty company and help your customer through this mess! We nevwr got any booklet or information on the qarranty company's policy upon purchase. I called and asked for ine shortly after the purchase and was told they couldn't mail it to me, but would email it. We never receuved abything. Aferr this claim, I asked about it again and finally got an email from Ryan with some information. It's too little for me to read on my phone, I told him I didn't have a orinter and really wanted a booklet or hard copy of it, but just got an email. If I were Gretna Auto, I'd certainly put sime pressure on Veritas to rake care of customers instead of cheating ys oyt if a legal abd hinest claim! I googled this company and it has lots of complaints. I will be repirting it to the Bwtter Business Bureau if they don't stand by their customers! I certainly will not be recommebding Gretna Auto Outlet to abybody either unless they take care of this complaint as soon aa possible. We are farners driving our good okd 2001 F250 with over 300,000 miles on it and we have waited a libg time to buy a newer truck. We finally decided to upgrade and are so disappointed that this has happened with this big purchase. Please take care of your customers! If you do, we will certainly give you good recommendations! We have been paying the monthly payments for this warranty abd feel we have a legal claim as do everyone ww have talked to. We would rather not have to take this to court.. Thank you for your immediate attention. Sibcerely, Vernon and Sue Curtis

Shawn was a pleasure to deal with. No high pressure tactics. Gave my husband and me time to ask questions and talk matters over! Thanks Shawn!!!

Shawn went above, and beyond. He found us exactly the vehicle we were looking for. He helped us with our concerns, and helped us until we were satisfied. He was always a call or text away. The whole company was great to us. We had an issue and they all jumped in to help us. You don’t see that much these days. If we look for another vehicle we will be searching there first. Great Job Gretna Autos!!

I am writing to share my recent experience at your dealership. I wanted to specifically highlight the exceptional service provided by Shawn Darnell. Shawn was very respectful and efficient throughout the entire process. What stood out most was that he focused on helping us get exactly what we wanted, rather than pushing what he thought we should have. This was a refreshing change from our experiences at other dealerships. He definitely deserves a 5-star rating for his work. In addition, the rest of the team was kind and professional. There is a very welcoming atmosphere from the moment you enter the building. Thank you for the great service.

Shawn was very helpful in looking at the vehicle we were wanting to purchase. He allowed us a pre purchase inspection, which was huge for us. He even stayed later than he planned to help accommodate our needs.

It’s clean there all nice and have good customer services and is organized parking lot

I had a really wonderful full experience. Shawn was very helpful even working with me on his day off.

Shawn Darnell made our process of buying our son a new truck a breeze . He went out of his way to deliver paperwork, he helped my son take the plates off and a ton of other things he showed him about the truck! He was honest about what truck was right for him and his needs and very patient with all of us through the whole process.

He was very friendly and easy to work with with didn’t force me just wanted me to get what I wanted. He didn’t try and hide anything from me and was overall easy to work with

Travis was great to work with! He was very nice and even stayed late to help make sure we were satisfied