Reviews
I had a terrible experience at Salem VW.
I had a terrible experience at Salem VW. You can see my google review with you would like more details about it. Just straight up awful. I worked with Tony C, Skip Collins, Bailey, and Anthony. Bailey did great. The others need more training or a checklist, something to make it not feel like traditional used car sales experiences.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Everett, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
Quick and easy remote sale out of state with fast
Quick and easy remote sale out of state with fast shipping. I would buy from them again.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
It was a great customer experience, with a laid-back
It was a great customer experience, with a laid-back atmosphere. The people were transparent, clear and patient.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
The Communication was not the best, response to my needs
The Communication was not the best, response to my needs were not met yet again.
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- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Best Regards, Gregory Bell Service Manager gbell@lithia.com
I came to the dealership looking to purchase a new
I came to the dealership looking to purchase a new vehicle. This was the third car dealership I visited this day. The staff came out to check on us shortly after arriving, extremely polite and friendly. Asked great questions to determine our needs. They quickly located the model and trim level we were looking for and offered a test drive. The salesperson had a good knowledge of the vehicle, and the couple of things they were unsure on they admitted so rather than bluff through it. They then got answers once we returned to the dealership. The sales process was conducted well, a good dialogue and haggling process, all done in a friendly way. Respectful on both sides.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
Noah was great and very patient with me and my crew
Noah was great and very patient with me and my crew however the manager was rude to my mother and I always walked out on him. But Noah was great and apologized for how his manager acted.
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- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
Great experience.
Great experience. Everyone was very nice and super helpful. We will definitely be back again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
VW of Salem.
VW of Salem. Everyone at VW Dealership help me find my next car. They all went out of their way to help me. I want to say thank you “DEMA “ for helping me and they were very helpful. The person that did all paperwork. Did great job helping me make right decisions getting coverage on my car. Thank You All For Helping Me.👍 🇺🇸 if i ever need another car I will be returning to VW again .
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
I was at work and by the time I was off I had a new car!
I was at work and by the time I was off I had a new car! Went so smoothly I thought for sure there was going to be a catch and I wasn’t going to be able to get it.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
my salesperson, was incredibly helpful and made my GTI
my salesperson, was incredibly helpful and made my GTI purchase process smooth and enjoyable, I highly recommend Salem Vw for anyone looking to buy a gti
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com