Reviews
The service staff is friendly and professional.
The service staff is friendly and professional. I would recommend to family and friends for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com
Skip and Mike were great to work with and made buying a
Skip and Mike were great to work with and made buying a car out of state very easy! Skip even helped me find a transport service. The car arrived in perfect shape and right on time. Anyone looking for a car should give Skip a call!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for sharing about your experience with Volkswagen of Salem. We appreciate your business and hope to see you again soon! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
David was able to have the shop fix an oil leak even
David was able to have the shop fix an oil leak even though it was caused by a different dealership, and without charging me. Each time I’ve come to this dealership, they’ve been incredibly helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Gregory Bell Service Manager gbell@lithia.com
Best dealing with a dealership ever!
Best dealing with a dealership ever! We decided on a price ahead of time after a few calls and emails for Golf GTI. And the price actually didn't change. They gave what we asked for in tiguan trade at kelly blue book market value. The oil change lifetime was also a bonus that was offered for a small fee. Excellent environment and customer service. Jose was top notch and went above and beyond, he was great. Thanks VW of Salem! -jw
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volkswagen of Salem. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
Great staff, friendly, honest, trustworthy,we bought 2
Great staff, friendly, honest, trustworthy,we bought 2 cars from them and the whole process was very positive overall, would recommend further
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Salem are glad to have you as a customer. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
I was having a hard time choosing a vehicle after a month
I was having a hard time choosing a vehicle after a month of looking. Brendan brought the Atlas cross sport to me and my wife and we absolutely fell in love. I had no idea i had assumed the Atlas would be too big for us.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Dustin, it's great to hear that Brendan was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Congratulations on your new Atlas Cross Sport! Thank you for choosing Volkswagen of Salem! Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com
The folks at Volkswagen Salem are always super friendly
The folks at Volkswagen Salem are always super friendly and professional. They got my car fixed up fast, and I'm already looking forward to my next oil change.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com
The service staff are friendly and helpful.
The service staff are friendly and helpful. They do a good job of explaining the service work to be completed and the time required. They also provide convenient Uber rides to and from the dealership
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem. We look forward to having you as one of our valued customers for many more years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com
David Quarles was very helpful in addressing our service
David Quarles was very helpful in addressing our service issue. He communicated well and took our concerns seriously. He worked to deliver a result that made us happy in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Volkswagen of Salem, we look forward to having you as a valued customer for many years to come! Best Regards, Gregory Bell Service Manager gbell@lithia.com
The service manager, Greg Bell was super helpful.
The service manager, Greg Bell was super helpful. Going out of his way to take care of us. Michael Wenzel, the finance manager did a great job of helping us with a service agreement, also.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for your feedback on your recent visit to Volkswagen of Salem. It's great to hear that we were able to assist you and that you had such a positive experience. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com