Reviews
it was a joy working with the sales staff here. they took care of me and im very happy with my purchase. shout out to Emal and Crisitan on my new car
it was a joy working with the sales staff here. they took care of me and im very happy with my purchase. shout out to Emal and Crisitan on my new car
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, James! I’m thrilled to hear that you had a great experience with the sales staff at Fremont Chevrolet. Emal and Cristian will be delighted to know they made a positive impact on your purchase. We appreciate your support and hope to see you again soon! Enjoy your new car! Shah Karimi - GM [email protected] (510) 445-8700
I purchased a new Silverado Trailboss from this dealership yesterday and I couldn't be happier with my purchase, Sahib made everything so easy, straight to the point, no sales tactics, no hassling, got me an amazing price for my trade and got everything done before I even got there, I came in from Windsor which was about a 2 hour drive so that was greatly appreciated. Once there I was a little surprised of how great I was treated by all the employees, I had forgotten what a good experience feels like at a dealership, these guys reminded me of what great customer service looks like! I'd highly recommend this dealership to anyone! If I could give 10 stars I would. I'd also like to say how great it was to work with Luke in finance and Emal Kazai who was taking care of the deal was very attentive to my family. THANK YOU GUYS!
I purchased a new Silverado Trailboss from this dealership yesterday and I couldn't be happier with my purchase, Sahib made everything so easy, straight to the point, no sales tactics, no hassling, got me an amazing price for my trade and got everything done before I even got there, I came in from Windsor which was about a 2 hour drive so that was greatly appreciated. Once there I was a little surprised of how great I was treated by all the employees, I had forgotten what a good experience feels like at a dealership, these guys reminded me of what great customer service looks like! I'd highly recommend this dealership to anyone! If I could give 10 stars I would. I'd also like to say how great it was to work with Luke in finance and Emal Kazai who was taking care of the deal was very attentive to my family. THANK YOU GUYS!
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review, Fab! I’m thrilled to hear about your experience purchasing your new Chevrolet Silverado Trailboss at Fremont Chevrolet. It's great to know that Sahib made everything easy and straightforward for you. I appreciate your kind words and recommendation! Drive safely back to Windsor, and we look forward to assisting you again in the future. Thank you once again! Shah Karimi - GM [email protected] (510) 445-8700
Disingenuous, unprofessional, petty behavior from this dealership. We were sold a broken used vehicle, verified with the Service Dept that it wasn’t inspected & shouldn’t have been on the sales lot. We brought the vehicle back within 4hr of receiving it. General Sales Mgr and Finance Mgr would not take back the vehicle or even offer a trade-in for something else. Communications between the dealership and us were dictated by the General Sales Mgr and Finance Mgr. Ghosted by the General Sales Mgr four days after the sale, would not reply to any texts or calls. We were held hostage to the process the dealership determined & they protected their sale at all cost. Recommend finding another place to buy a used vehicle.
Disingenuous, unprofessional, petty behavior from this dealership. We were sold a broken used vehicle, verified with the Service Dept that it wasn’t inspected & shouldn’t have been on the sales lot. We brought the vehicle back within 4hr of receiving it. General Sales Mgr and Finance Mgr would not take back the vehicle or even offer a trade-in for something else. Communications between the dealership and us were dictated by the General Sales Mgr and Finance Mgr. Ghosted by the General Sales Mgr four days after the sale, would not reply to any texts or calls. We were held hostage to the process the dealership determined & they protected their sale at all cost. Recommend finding another place to buy a used vehicle.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us, Brian. I understand your concerns and appreciate your feedback regarding your recent transaction at Fremont Chevrolet. It’s important to us that our customers feel supported throughout their purchase. I would like to discuss this matter further and invite you to reach out to me directly so I can address your concerns. Your satisfaction is my priority, and I want to ensure that we uphold the standards that our customers expect. Thank you again for your feedback. Shah Karimi - GM [email protected] (510) 445-8700
The response to this post has been the same "canned" response on other forums that I have posted on. If the real you, Shah Karimi, are truly interested in a discussion instead of having your marketing dept, or possible Birdeye bot reply to my posts; again your dealership has my contact information.
4/6 -Good day Shah Karimi and Fremont Chevrolet; I believe follow-ups are important for good customer relations. I’m following up my review with an update here along with Yelp, Dealerrater and Trustburn so that others will proceed with your dealership with the utmost caution. To date there has been no attempt from the owner or staff at Fremont Chevrolet to contact me…only response in the review is that someone, or something “acknowledging" the review posted to Google & Dealerrater…which is supposed to mean what especially without any action. For those seeing this for the first time, please beware of their behaviors and practices. There is a level of trust that you are giving when making a monumental purchase of this value & should be supported afterwards. You should not feel taken advantage of at any time after the purchase…and that is what exactly happened. Unfortunately I was in dire need of vehicle, which they new & was taken advantage of. I should have been offered to return the vehicle when it was brought back that same day…at very worst a trade-in. Hindsight being 20/20, wish I never heard of Fremont Chevrolet or the CarGroup.
My Chevy Equinox had the check engine light cut on and a P0299 Code ( reduce engine power) popped on after front bumper damage. I went by auto zone, to see what the code was, and they told me actual code and asked if I wanted it cleared and I did. I told this chevy dealership this. I booked a 7:30am appointment. I dropped my car off and waited until about 2:30 before the technician told me that there's nothing wrong and they can't find a problem, not could they see in my car system that a code even popped up. I was charged $285 and they recommended some overpriced services that had nothing to do with the problem. I asked the why did the code likely pop up... and no answer. They just sat there in-front of me reading the paperwork. I drive it and the next day, the code pops back up. I feel as if this was one of the biggest waste of time. I feel robbed and taken advantage of. If it were my money, I would have asked for a refund, but this is a business car. I would not recommend this place to anyone.
My Chevy Equinox had the check engine light cut on and a P0299 Code ( reduce engine power) popped on after front bumper damage. I went by auto zone, to see what the code was, and they told me actual code and asked if I wanted it cleared and I did. I told this chevy dealership this. I booked a 7:30am appointment. I dropped my car off and waited until about 2:30 before the technician told me that there's nothing wrong and they can't find a problem, not could they see in my car system that a code even popped up. I was charged $285 and they recommended some overpriced services that had nothing to do with the problem. I asked the why did the code likely pop up... and no answer. They just sat there in-front of me reading the paperwork. I drive it and the next day, the code pops back up. I feel as if this was one of the biggest waste of time. I feel robbed and taken advantage of. If it were my money, I would have asked for a refund, but this is a business car. I would not recommend this place to anyone.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Joseph. I understand how frustrating it can be when concerns about your Chevy Equinox are not addressed satisfactorily. Your feedback is valuable, and I appreciate you taking the time to bring this to our attention. We strive to provide thorough diagnostics and transparent pricing at Fremont Chevrolet, and it seems we did not meet your expectations this time. I encourage you to reach out to me directly so I can look into this matter further. Your satisfaction is important to us, and we hope to have the opportunity to assist you better in the future. Shah Karimi - GM [email protected] (510) 445-8700
Very nice staff and easy buying experience. The staff was great and willing to help me late in the day and on the weekend to get the vehicle I wanted.
Very nice staff and easy buying experience. The staff was great and willing to help me late in the day and on the weekend to get the vehicle I wanted.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our staff at Fremont Chevrolet. It’s our priority to assist our customers, no matter the time or day. We hope you enjoy your new vehicle, and we look forward to serving you again in the future! Shah Karimi - GM [email protected] (510) 445-8700
I have been with Fremont Chevrolet since 2016. I know going to the dealer can be a bit pricey. But I go to the dealer because I bought my cars from there and that is where I feel I will get the best service. I bought a Spark in 2016 and then traded it in 2024 for a 2020 Tahoe. One of my favorite cars. Though it came with a few surprises, I love it. Chevrolet Service department took care of it right away because my sales agent knew I really wanted this car. I love the Fremont Chevrolet team and will miss them. We have a great relationship. Hope to see you when I come back to visit Cali. Have to find a new Chevrolet on the east coast now🫶🏽
I have been with Fremont Chevrolet since 2016. I know going to the dealer can be a bit pricey. But I go to the dealer because I bought my cars from there and that is where I feel I will get the best service. I bought a Spark in 2016 and then traded it in 2024 for a 2020 Tahoe. One of my favorite cars. Though it came with a few surprises, I love it. Chevrolet Service department took care of it right away because my sales agent knew I really wanted this car. I love the Fremont Chevrolet team and will miss them. We have a great relationship. Hope to see you when I come back to visit Cali. Have to find a new Chevrolet on the east coast now🫶🏽
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- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review, Erika! I appreciate your loyalty to Fremont Chevrolet since 2016. It's great to hear that you love your new Chevrolet Tahoe and that our Service Department was able to address any concerns promptly. We’re proud to have developed such a great relationship with you, and we’ll definitely miss you too. Whenever you’re back in California, we’d love to assist you again. Safe travels! Shah Karimi - GM [email protected] (510) 445-8700
Based on my experience, I do not recommend purchasing any Chevrolet vehicle or using the Fremont service center. They appear more interested in charging customers than honoring their warranty commitments. After receiving a recall notice regarding a transmission issue, I brought my car to Fremont Chevrolet Service for the necessary repair. During the visit, they also addressed the A/C pressure issue under warranty. However, shortly after the warranty repair, new problems began to appear. The A/C started running very loudly, and the car’s radio screen occasionally flickers with horizontal lines—suggesting a possible loose connection, potentially caused during the recall repair. Later, I encountered a more serious issue while driving on the freeway at speeds over 60 mph. The traction control (slippery road) light suddenly came on, and the wheels began locking and unlocking repeatedly. After driving 5 miles more, the ABS warning light on and 2 error messages appeared on the dashboard. I brought the vehicle to the Fremont Chevrolet service center. After two days of inspection, they diagnosed the issue as a faulty wheel speed sensor. However, they refused to cover the repair under warranty, claiming that modifications made by a conversion van company were responsible for the problem. They quoted $1,100 for the repair. This explanation doesn’t make sense. If the conversion had caused a problem with the wheel speed sensor, it would have shown up almost immediately—certainly not after driving 13,000 miles.
Based on my experience, I do not recommend purchasing any Chevrolet vehicle or using the Fremont service center. They appear more interested in charging customers than honoring their warranty commitments. After receiving a recall notice regarding a transmission issue, I brought my car to Fremont Chevrolet Service for the necessary repair. During the visit, they also addressed the A/C pressure issue under warranty. However, shortly after the warranty repair, new problems began to appear. The A/C started running very loudly, and the car’s radio screen occasionally flickers with horizontal lines—suggesting a possible loose connection, potentially caused during the recall repair. Later, I encountered a more serious issue while driving on the freeway at speeds over 60 mph. The traction control (slippery road) light suddenly came on, and the wheels began locking and unlocking repeatedly. After driving 5 miles more, the ABS warning light on and 2 error messages appeared on the dashboard. I brought the vehicle to the Fremont Chevrolet service center. After two days of inspection, they diagnosed the issue as a faulty wheel speed sensor. However, they refused to cover the repair under warranty, claiming that modifications made by a conversion van company were responsible for the problem. They quoted $1,100 for the repair. This explanation doesn’t make sense. If the conversion had caused a problem with the wheel speed sensor, it would have shown up almost immediately—certainly not after driving 13,000 miles.
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- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Trang. I understand your concerns about the service and warranty issues you encountered with your vehicle at Fremont Chevrolet. It's important for us to hear feedback like yours to improve our service and work on any misunderstandings. I encourage you to reach out directly to our service center to discuss your situation further. Thank you for bringing this to our attention, and we hope to resolve this matter with you. Shah Karimi - GM [email protected] (510) 445-8700
Thank you for your follow-up, Trang. We recognize the seriousness of your concerns regarding Fremont Chevrolet Service, and we appreciate you taking the time to share them. Feedback like yours is important and helps us evaluate and improve our operations. I encourage you to contact me directly so we can discuss your experience further. Thank you again for bringing this to our attention. Shah Karimi - GM [email protected] (510) 445-8700
I’m concerned that Fremont Chevrolet Service may cause more issues with my car after repairs than they actually resolve. I believe Chevrolet/GM should consider closing this service center to prevent further disappointment for Chevrolet/GM customers.
My overall sales experience was actually enjoyable. Alex and Amir presented several options and I actually got the deal and Corvette which met my needs.
My overall sales experience was actually enjoyable. Alex and Amir presented several options and I actually got the deal and Corvette which met my needs.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Gene, for taking the time to share your positive experience with us! I am thrilled to hear that Alex and Amir were able to find the perfect Corvette for you. Your satisfaction is important to us at Fremont Chevrolet, and we appreciate your feedback. We look forward to assisting you again in the future! Shah Karimi - GM [email protected] (510) 445-8700
Best at what They do Mr.Essa is the person to see at Fremont Chevrolet. Great salesman Great Store shop care dealership in Town if not in the Bay
Best at what They do Mr.Essa is the person to see at Fremont Chevrolet. Great salesman Great Store shop care dealership in Town if not in the Bay
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! I'm happy to know you had a great experience at Fremont Chevrolet and found Mr. Essa to be a great salesman. We appreciate your feedback about our dealership and are glad to be recognized among the best. We look forward to seeing you again. Shah Karimi - GM [email protected] (510) 445-8700
There thieves they lie and miss represent me with my last two very expensive vehicles
There thieves they lie and miss represent me with my last two very expensive vehicles
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Christopher. We take your feedback seriously and are committed to maintaining high standards at Fremont Chevrolet. Please consider reaching out directly to me so I can better understand your concerns. Your satisfaction is important to us. Shah Karimi - GM [email protected] (510) 445-8700