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Rusty Wallace Kia Alcoa

(6,459 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 7:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
2022 state dealer award
View 4 awards
2022 state dealer award
2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (866) 867-0924 (866) 867-0924
Used (866) 472-9314 (866) 472-9314
Service (888) 581-3923 (888) 581-3923

Reviews

(6,459 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rusty Wallace Kia Alcoa from DealerRater.

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They were very friendly and my car was finished in a...

They were very friendly and my car was finished in a timely fashion. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Everyone was fantastic and nice. No pressure to buy and...

Everyone was fantastic and nice. No pressure to buy and love the service department too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great service and friendly staff! We are very happy with...

Great service and friendly staff! We are very happy with our purchase from Rusty Wallace Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Service was great but I had an appointment at 2 pm I was...

Service was great but I had an appointment at 2 pm I was there 10 minutes early and they did not get my car in until 3 that is uncalled for I do not wait that long usually if I have an appointment but everything else was good

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Service center is great to work with!! Having problems...

Service center is great to work with!! Having problems with my Kia 2019 oil consumption test. They understand the frustration on customer side.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

It was everything I expected and more. The young man that...

It was everything I expected and more. The young man that helped me in the service department named Corey huskiff was excellent and very informative. I have to come back in next week to have my steering column replaced and I'm happy they found the problem and are going to prepare to fix it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

They had everything finished in the time frame provided....

They had everything finished in the time frame provided. All went well and the staff is helpful and courteous.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

If I could give a 0 star I would. Unbelievable when you...

If I could give a 0 star I would. Unbelievable when you send the manager an email and don't even get an apology for the way they made me feel🤷‍♀️

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

They are always super helpful and accommodating. They...

They are always super helpful and accommodating. They explain everything easily and don’t try to pull any crap. Nor do they prey on the young girl that doesn’t know anything about cars and try to sell me a bunch of stuff I don’t need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Have always been greeted with care and concern. Very...

Have always been greeted with care and concern. Very pleasant folks and service on my new Soul has been great. Love that you wash the car after the service is completed. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.