Reviews
BAIT AND SWITCH BAIT AND SWITCH .
BAIT AND SWITCH BAIT AND SWITCH .....Called rhe dealer to confirm availability of a Toyota Avalon.They assured me the car was there.When I arrived they told me the vehicle was just sold. The salesman then tried to sell me another car. It seems like they are a bait and switch dealership. Be aware if you deal with them there is a good chance they do not have the car you are looking for. It looks like I am not the first customer to have this happen.
BAIT AND SWITCH BAIT AND SWITCH .
BAIT AND SWITCH BAIT AND SWITCH .....Called rhe dealer to confirm availability of a Toyota Avalon.They assured me the car was there.When I arrived they told me the vehicle was just sold. The salesman then tried to sell me another car. It seems like they are a bait and switch dealership. Be aware if you deal with them there is a good chance they do not have the car you are looking for. It looks like I am not the first customer to have this happen.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience regarding the availability of the Toyota Avalon. At Hamilton Honda, we strive for transparency and accuracy in our inventory. We appreciate your feedback and encourage you to reach out directly, as we would like the opportunity to address your concerns properly and assist you in finding the right vehicle. Your satisfaction is important to us, and we aim to restore your confidence in our dealership. Sincerely, The Hamilton Honda Team
The salesman Jeff Randall was friendly and polite.
The salesman Jeff Randall was friendly and polite. He was very helpful, knowledgeable and (unlike past experiences I’ve had elsewhere) wasn’t trying to pressure me into anything. The same can be said for the young lady who did all the paperwork. I believe her name was Olivia (sorry if I’m mistaken.) Also friendly, warm and efficient. All in all, a very pleasant car buying experience!
The salesman Jeff Randall was friendly and polite.
The salesman Jeff Randall was friendly and polite. He was very helpful, knowledgeable and (unlike past experiences I’ve had elsewhere) wasn’t trying to pressure me into anything. The same can be said for the young lady who did all the paperwork. I believe her name was Olivia (sorry if I’m mistaken.) Also friendly, warm and efficient. All in all, a very pleasant car buying experience!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your kind words! We're thrilled to hear that you had a pleasant car buying experience at Hamilton Honda. It's fantastic to know that Jeff and Olivia provided you with friendly and efficient service without any pressure. We truly appreciate your feedback and hope to see you again soon! Sincerely, Your Friends at Hamilton Honda
The service Advisor Andrei Semichan is the best.
The service Advisor Andrei Semichan is the best. He is very friendly, knowledgeable, and very efficient . I am the customer with Hamilton Honda for 13 years till now.
The service Advisor Andrei Semichan is the best.
The service Advisor Andrei Semichan is the best. He is very friendly, knowledgeable, and very efficient . I am the customer with Hamilton Honda for 13 years till now.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your wonderful review, Steve! We're thrilled to hear that Andrei provided you with friendly and efficient service. Your loyalty to Hamilton Honda over the past 13 years means a lot to us. We look forward to continuing to assist you in the future! Sincerely, Your Friends at Hamilton Honda
I’m not happy thy lost my trust.
I’m not happy thy lost my trust.many fee like thy are xxxx off .and the car was not ready.and the never clean the trunk and was all levas inside the front grill .thy don’t deserve business. Old mangement was much better
I’m not happy thy lost my trust.
I’m not happy thy lost my trust.many fee like thy are xxxx off .and the car was not ready.and the never clean the trunk and was all levas inside the front grill .thy don’t deserve business. Old mangement was much better
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for sharing your experience with us. We understand your concerns regarding the readiness of the vehicle and the cleanliness issues you faced. At Hamilton Honda, we strive to provide a higher standard of service, and feedback like yours is invaluable in helping us improve. We invite you to reach out to us directly to discuss your experience further. Sincerely, The Hamilton Honda Team
Hamilton Honda - Jeff Breza - Ramesh Chandra - Luke Haug
Hamilton Honda - Jeff Breza - Ramesh Chandra - Luke Haug - Sue - amazing people to work with. No haggle deal. Stayed on their commitments to help with my deal. Sincerely thank you 🙏 to all the team members.
Hamilton Honda - Jeff Breza - Ramesh Chandra - Luke Haug
Hamilton Honda - Jeff Breza - Ramesh Chandra - Luke Haug - Sue - amazing people to work with. No haggle deal. Stayed on their commitments to help with my deal. Sincerely thank you 🙏 to all the team members.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We’re thrilled to hear that you had an amazing experience with Jeff, Ramesh, Luke, and Sue at Hamilton Honda. It’s great to know that our no-haggle deal and commitment to our customers made a positive impact on your transaction. We sincerely appreciate your kind words and thank you for choosing us. We look forward to seeing you again! Sincerely, Your Friends at Hamilton Honda
The salesman, Zack Musari was great to deal with.
The salesman, Zack Musari was great to deal with. He understood all my needs and concerns. Zack was very friendly, and professional he handled the whole transaction with expertise.
The salesman, Zack Musari was great to deal with.
The salesman, Zack Musari was great to deal with. He understood all my needs and concerns. Zack was very friendly, and professional he handled the whole transaction with expertise.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review! We greatly appreciate your kind words about Zack Musari. It’s fantastic to hear that he was able to understand your needs and make your experience both friendly and professional. We’re committed to providing excellent service at Hamilton Honda and look forward to assisting you again in the future! Sincerely, Your Friends at Hamilton Honda
Bait and switch.
Bait and switch. Called 3 times to verify a car they advertised was available and each time was yes. Sat down with the salesman and he told me it was sold. First it was a few days ago then the story changed to a few hours ago. Got in there at 10 am and they opened at 9am so not sure how that happened. Anyway they proceeded to try and upsell a vehicle to me that I discovered had a bad transmission and on top of it all the offered below blue book for my trade. Reading other reviews I can see this is a regular business practice so I would suggest staying clear of this dealership.
Bait and switch.
Bait and switch. Called 3 times to verify a car they advertised was available and each time was yes. Sat down with the salesman and he told me it was sold. First it was a few days ago then the story changed to a few hours ago. Got in there at 10 am and they opened at 9am so not sure how that happened. Anyway they proceeded to try and upsell a vehicle to me that I discovered had a bad transmission and on top of it all the offered below blue book for my trade. Reading other reviews I can see this is a regular business practice so I would suggest staying clear of this dealership.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Bait and switch….
Bait and switch…. Absolutely horrendous tactics used. I was told by Richard in an email to check out Carwiser, as they have higher prices for trades. I do, I like the value I see, I drive an hour up, test drive the rig I wanted to buy, and thought was well priced….. everything going well.. Sit down with the salesman, they offer me $5k less and say that’s all they can do. I explain to them carwiser said they’d offer 39,630 and that their rep told me to go there… they said it’s a third party and they don’t honor it… I told them, why did your rep tell me to go there? Why is a third party broker matching me with your dealer? They said all they could do. Absolutely a sham. I’d hope they’d rectify this ridiculous mishap on their part. Stay away!
Bait and switch….
Bait and switch…. Absolutely horrendous tactics used. I was told by Richard in an email to check out Carwiser, as they have higher prices for trades. I do, I like the value I see, I drive an hour up, test drive the rig I wanted to buy, and thought was well priced….. everything going well.. Sit down with the salesman, they offer me $5k less and say that’s all they can do. I explain to them carwiser said they’d offer 39,630 and that their rep told me to go there… they said it’s a third party and they don’t honor it… I told them, why did your rep tell me to go there? Why is a third party broker matching me with your dealer? They said all they could do. Absolutely a sham. I’d hope they’d rectify this ridiculous mishap on their part. Stay away!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for sharing your experience with Hamilton Honda, Kyle. We understand your frustration regarding the discrepancies in trade-in values and communication. We appreciate your feedback, as it helps us improve our processes. We encourage you to reach out directly to us so we can address your concerns and work towards a satisfactory resolution. Your satisfaction is important to us, and we hope to hear from you soon. Sincerely, The Hamilton Honda Team
Bait ant switch.
Bait ant switch. I called three times to verify if a vehicle was available for purchase that was on the lot. When I got there, they told me it was sold. Then they tried to upsell me another vehicle that had a bad transmission i discovered during the test drive. After telling them that we would never be able to make a deal and that numbers were too far apart. They insisted that we will be able to get close. So I went through all the xx the typical xx dealer usually Does when selling a car and in the end they came back with a ridiculous trade in value below kbb and more than $4000 less than what I’ve received from three other dealers. In the end, I walked out because we were so far off as I thought. Someone is going to get stuck with a vehicle with a bad transmission and now they know that. Bad bad bad
Bait ant switch.
Bait ant switch. I called three times to verify if a vehicle was available for purchase that was on the lot. When I got there, they told me it was sold. Then they tried to upsell me another vehicle that had a bad transmission i discovered during the test drive. After telling them that we would never be able to make a deal and that numbers were too far apart. They insisted that we will be able to get close. So I went through all the xx the typical xx dealer usually Does when selling a car and in the end they came back with a ridiculous trade in value below kbb and more than $4000 less than what I’ve received from three other dealers. In the end, I walked out because we were so far off as I thought. Someone is going to get stuck with a vehicle with a bad transmission and now they know that. Bad bad bad
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Thank you for sharing your experience with us. We understand your concerns regarding the availability of the vehicle and the upselling issue you encountered. It's important to us that our customers have a transparent and satisfactory experience at Hamilton Honda. We appreciate your feedback, as it helps us improve our processes. If you would like to discuss this further, please feel free to contact us directly. Sincerely, The Hamilton Honda Team
Reached out and asked for the gm. Was asked for my information a was never contacted. Their AI generated response is as inauthentic as their business practices
Was contacted by sales and told to look on driveway.com to find a car. Wow, nice suggestion. That makes up for things. No manager ever reached out to discuss the situation. They don’t care about your satisfaction, only money so don’t let them fool you.
My salesman Peter Young and Luke in Finance have been
My salesman Peter Young and Luke in Finance have been great in the whole process.
My salesman Peter Young and Luke in Finance have been
My salesman Peter Young and Luke in Finance have been great in the whole process.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that Peter and Luke provided you with great service during your experience at Hamilton Honda. Your satisfaction is our priority, and we appreciate you sharing your positive feedback. We look forward to welcoming you back for your next visit! Sincerely, Your Friends at Hamilton Honda