Hamilton Honda

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
1844 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    October 13, 2020

    They are not trustworthy, they will try to hide things from you. They will lie to you. I was suppose to get reimbursed $425.00 I didn't get it.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Dear Chris Montgomery, Thank you for sharing your feedback. We appreciate your concerns and understand how important your situation is. As promised, y...our refund check was mailed to you in July, just a few days after you took delivery of your vehicle. Let us assure you that providing a trustworthy and transparent car buying and ownership experience is paramount to our entire team and is a responsibility we take very seriously. As a priority today, we are looking into why your check was not cashed in July and how quickly we can issue you a replacement. Thank you for your patience and understanding as we assist you with this. If you have any questions in the meantime, please feel free to contact me directly. John Carino General Sales Manager Hamilton Honda (609) 528-2600 GeneralManager@HamiltonHonda.net

  • 5.0 out of 5
    September 28, 2020

    This was my family’s 8th purchase with Hamilton Honda. The service was excellent, attention to detail and most importantly-customer service! Zack and... Luke always make the process seamless and positive and your business is valued. During these difficult times it is not often you expect excellent service and receive excellent service EVERY time.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Lisa E, Thank you for taking the time to share you 5-star review! With customer service being our top priority, nothing makes us happier than kno...wing Zack and Luke worked hard to meet your needs and deliver an amazing experience. We truly thank you for the opportunity! On behalf of the entire team, congratulations on your new vehicle and welcome to the Hamilton Honda family. It is our pleasure to serve you! John Carino General Sales Manager Hamilton Honda

  • June 28, 2017

    When my husband and I went to Hamilton Honda we didn't know if we wanted to buy or lease a new Honda. We had the pleasure of dealing with Giovanni Torres... as our Sales Representative and he was wonderful. He guided us through both the buying and leasing process of a new Honda and what would work out best for us. We had leased our first car from Hamilton Honda and we were very satisfied with their customer service and their service department. We didn't need to look any further. Giovanni was patient and very accommodating. He answered all our questions, and we had a lot. He was friendly and very knowledgeable which made us feel comfortable and at ease. We did decide to lease our new Honda Accord and we love it. I would definitely recommend Hamilton Honda to anyone who is looking for great customer service and a friendly atmosphere. The free car washes and oil changes are a definite plus.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for your business and congratulations on leasing your new Honda Accord. We are glad that Giovanni was such an asset to your purchase experie...nce. It was our pleasure to meet and assist you with your automotive needs. Welcome to the Hamilton Honda family! -Alan Green, General Sales Manager, Hamilton Honda

  • 1.0 out of 5
    September 23, 2020

    10 year customer .. 6 cars later between my wife and I are lost due to the attitude and neglect of the service center... the insane wait times for a simple... oil change is ridiculous.. and then add the attitude given from advisor craig mayle. Instead of fixing the situation.. he adds fuel to the fire with his comments and overall attitude. this advisor needs some adjustment or just fired. Sales department is excellent.. too bad service center is like a complete total opposite.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Mike, First and foremost, thank you for your longtime business and trust in Hamilton Honda. Please be assured that friendly and professional comm...unication is paramount to us. We certainly apologize for any negative experience that left you feeling we are not dedicated to your 100 percent satisfaction. We take our commitment to constantly adapt to the evolving needs of our customers very seriously, to ensure we serve you in a manner that is safe, responsible and efficient. Feel free to contact me directly and I will be more than happy to discuss your experience further with you. Thank you again for being a valued Hamilton Honda customer. Jose Velez Service Director Hamilton Honda (609) 528-2600 ServiceDirector@HamiltonHonda.net

  • 1.0 out of 5
    July 7, 2020

    We visited this dealership and worked with Zack Musari. Our experience was horrible because of this rude guy, senior staff.. what a joke! Never again!

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Dear Unhappy Customer, Thank you for sharing your experience. We understand your concerns and take them very seriously. Let us assure you that rudenes...s is not tolerated at our dealership, as it's vitally important to all of us to treat all customers with the highest level of respect. If there is anything we can do at this time to regain your trust, or if you wish to discuss your experience any further please feel free to contact me directly. It would be my pleasure to speak with you and make things right. Thank you again. John Carino General Sales Manager Hamilton Honda (609)528-2600 GeneralManager@HamiltonHonda.net

  • 5.0 out of 5
    February 12, 2020

    I will definitely be back. I have a Honda dealership 8 minutes from my house and was a customer since the 90’s . I chose to go to Hamilton and was not... disappointed! Yes, out of my way but was treated like a returning customer from the minute I walked in and yet first time in the door. That speaks VOLUMES to me!! A 30 minute drive! Thank you to Jeff Randall And finance! You had the patience of saints!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Alecia Binns, Thank you for sharing your story and experience. It means a lot to our entire team. From the moment you walk in our doors, our only prio...rity is ensuring that you feel welcome, appreciated and confident in your car buying decision. We value your time and the distance you traveled to do business with us and we look forward to taking the best care of you and your Honda for many years to come. Thank you again and welcome to the Hamilton Honda family. The pleasure is truly all ours. John Carino General Sales Manager Hamilton Honda

  • 5.0 out of 5
    January 3, 2020

    We were helped by Maximus Schuldes. He was extremely patient and did not put any pressure of buying the car. We went 3 times before we bought it and he... was very understanding all 3 times.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Madhura Rao, Thank you for reviewing your recent car purchase with Max Schuldes. We truly appreciate your feedback and consider it invaluable tow...ard our continuous mission of Exceeding Expectations. We know just how important patience and understanding both are when you are making a new car purchase and we couldn't be happier that Max delivered on our promise to provide such excellent service. On behalf of the entire team, thank you for choosing Hamilton Honda. We look forward to taking the best care of you and your vehicle throughout your ownership. Thank you again and congratulations! John Carino General Sales Manager Hamilton Honda

  • 5.0 out of 5
    January 1, 2020

    I had a great experience buying my new Honda HRV From Hamilton Honda. My sales consultant, Party Sheth, treated me and my family very well. I got the... car I wanted in the color that I wanted and got a great price. There was no pressure and no sales games. This is my second purchase from Hamilton Honda and I expect to come back again for more Honda's in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Steven08620, Thank you for taking the time to share your review. How you and your family are treated is by far one of the most important things t...o us and we highly appreciate the feedback you've provided. We value your time and business, and sincerely thank you for choosing us once again for your driving needs. It is with great pleasure that we deliver the excellent service you deserve and take the best care of you, your family and your new Honda throughout your ownership. Congratulations and thank you again. John Carino General Sales Manager Hamilton Honda

  • 4.0 out of 5
    December 16, 2019

    Big shout out to service advisor Semy Noelizaire. He is very patient, and knowledgeable. He took his time to listen my concern. Once I told him about... my bad experience (scratch on quarter panel and bumper) with service department during my last visit, he personally talked with technician to make sure that doesn't happen again. Service was done in timely manner also

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Dear Mahabub Khan, Thank you for sharing your review! We are glad to know you had such a great service experience with the help, patience and knowledg...e of your service advisor, Semy Noelizaire. His dedication to your needs and his commitment to ensuring your 100 percent satisfaction affirms our #1 goal that we hold as paramount; To Exceed Your Expectations. On behalf of the entire team, thank you for choosing Hamilton Honda for your automotive needs. We truly appreciate your business and look forward to being of service to you well into the future. Jose Velez Service Director Hamilton Honda

  • 5.0 out of 5
    December 13, 2019

    Everyone was very helpful!! Our saleswomen Sue was amazing!!! Thank you for all your help. I was able to get an upgrade of the vehicle I wanted and stayed... within my budget!!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Luana, Thank you for taking the time to share your great sales experience with Sue Chansky! We are truly delighted to hear such great compliments... of the service you received throughout your visit and knowing you were in great hands every step of the way. On behalf of the entire team, thank you for the opportunity to Exceed Your Expectations. We appreciate your business and wish you all the best in your vehicle. John Carino General Sales Manager Hamilton Honda

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