Reviews
I brought my car in for a check engine light.
I brought my car in for a check engine light. I was charge over a grand for parts I did not need. One day later engine light came back. Now they ask for adi?ional 1200. Be aware
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Floyd, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us to share more details about your visit so we can make things right.
My only issue is the price of a normal service and wiper
My only issue is the price of a normal service and wiper blades should not be over $360. This was my first service beyond my pre-paid ones, and so was very surprised by the cost.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your honest feedback! We understand your concern about the price and assure you that our team works hard to provide top-notch service at a competitive rate. We appreciate your loyalty and hope to continue serving you in the future.
Had tire leak repaired and oil change.
Had tire leak repaired and oil change. This was a top notch service experience. In making the appointment, they recognized me and the vehicle to service. The waiting room was well supplied with specialty coffee snacks.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi John, thank you so much for your feedback about Fort Myers INFINITI! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating!
Great experience and explanation of why my car was making
Great experience and explanation of why my car was making a certain noise. The technician actually drove with me to make sure he knew what I was talking about.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the great review! Our team takes pride in providing thorough and personalized service to ensure your complete satisfaction. We're thrilled that our technician went above and beyond to address your concerns and make sure your car was running smoothly. See you again soon!
Zachary was great getting my car serviced quickly and
Zachary was great getting my car serviced quickly and explaining findings in detail. I highly recommend working with him if you need service! I purchased my car from this dealer.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for taking the time to leave such a positive review, we are so happy to hear that Zachary provided you with excellent service! We are glad to have him as a part of our team and are always here to assist with any future car service needs. Thank you for choosing our dealership for your car purchase!
Excellent place for getting a new car.
Excellent place for getting a new car. Excellent service and staff. It's the place where you come first. We came in and were treated right from the start.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Darien, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
They made me an offer on a deal, the next day we decided
They made me an offer on a deal, the next day we decided to buy and the offer was taken off the table thus costing us more. Upon delivery we were not familiarized with the massive options associated with the vehicle. We were handed the keys and asked if we were good.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I can only say nice things about this team.
I can only say nice things about this team. They helped my husband and I stay in our budget and worked with us in every step of the way. The sales rep was magnificent and very thorough.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fort Myers INFINITI! Feel free to reach out to us if you need anything. Have a wonderful day.
Professional and courteous staff.
Professional and courteous staff. Knowledgeable and very customer focused ! Very impressed with their service department The dealership was very organized Will definitely bring my cars here for any work required
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you so much for your kind words about your experience here at Fort Myers INFINITI. We try every day to satisfy our customers, and it’s always nice to know when we succeed.
Ed Brook was very helpful and the gentleman who greeted
Ed Brook was very helpful and the gentleman who greeted me when I pulled in were both very nice and helpful. Very professional . Car was done in a timely manner
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gloria, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Fort Myers INFINITI, and positive feedback means the world to our staff, particularly the team member who personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.