Reviews
Write a reviewGreat location
Bought like 8 cars from them Service is fantastic and always taken care of. Always received top care and actually cared about finding me what I was looking for
Great location
Bought like 8 cars from them Service is fantastic and always taken care of. Always received top care and actually cared about finding me what I was looking for
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people and great service
When we have had problems with our car they have fixed it free of charge. Great customer service. They fixed our car very fast and have even given us loaner vehicles so we could get around. They have worked with us on more than one occasion.
Great people and great service
When we have had problems with our car they have fixed it free of charge. Great customer service. They fixed our car very fast and have even given us loaner vehicles so we could get around. They have worked with us on more than one occasion.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It’s great to talk directly to the Haines’s owner
They were very honest on all the details about the car. They were all very friendly and helpful. I would definitely go back and recommend them to others.
It’s great to talk directly to the Haines’s owner
They were very honest on all the details about the car. They were all very friendly and helpful. I would definitely go back and recommend them to others.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great service , will recommend it....very polite..
Would recommend, they are so helpful, they speak English and Spanish. Bought my Mercedes-Benz and my prius there and all the time I have problems with it they are right there to help me .. ....and I can't wait for my jeep ....I'm a happy customer....thank you so much Rick and suzie .
Great service , will recommend it....very polite..
Would recommend, they are so helpful, they speak English and Spanish. Bought my Mercedes-Benz and my prius there and all the time I have problems with it they are right there to help me .. ....and I can't wait for my jeep ....I'm a happy customer....thank you so much Rick and suzie .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ehhh.
Buying process was super easy. No doc fees, no BS. You pay what's on the vehicle. I liked that aspect. I bought an 04 Silverado - obviously I don't expect the truck to be perfect, but I paid a premium for it given its "supposed" condition. Needed belts and tensioners. Not a big deal - it's an 04 with 170k-ish. It's probably earned that. Truck had a completely BROKEN shock when I went to pick it up - they fixed that no charge, but seriously? Why wasn't that right when I picked it up. Why was it like that on your lot? Had electrical issues with the truck right away. After a few gray hairs, some tracing with a test light, a lot of help from google, and a little divine intervention I found a loose bulkhead at the firewall. Rick's wife told me verbally "Our warranty says only engine and transmission, but if anything else is wrong, bring it back and we'll fix it." Tried calling them and they didn't really want to help me. At some point this truck has had transmission work - one of the cooler line clips had broken and the lines sagged. The steering linkage almost rubbed a hole in one of the lines. Glad I caught it when I did! Could've possibly left me stranded and wiped out my transmission! After the electrical issue, I didn't even bother calling. I figured I'd get the same treatment. All of these issues surfaced within 3 weeks of owning the truck. Customer service attitude did a complete about-face after the sale. Rick, if your employees couldn't see a broken shock and a tranny cooler line that was on its last leg, you might need to offer them vision insurance! Might be advantageous for your reputation. If I hadn't been able to fix the stuff myself, I'd already be sick of this truck. If you're going to offer such poor post sales service, at least make sure I'm getting what I'm paying for. Wouldn't recommend if you're not able to fix stuff yourself.
Ehhh.
Buying process was super easy. No doc fees, no BS. You pay what's on the vehicle. I liked that aspect. I bought an 04 Silverado - obviously I don't expect the truck to be perfect, but I paid a premium for it given its "supposed" condition. Needed belts and tensioners. Not a big deal - it's an 04 with 170k-ish. It's probably earned that. Truck had a completely BROKEN shock when I went to pick it up - they fixed that no charge, but seriously? Why wasn't that right when I picked it up. Why was it like that on your lot? Had electrical issues with the truck right away. After a few gray hairs, some tracing with a test light, a lot of help from google, and a little divine intervention I found a loose bulkhead at the firewall. Rick's wife told me verbally "Our warranty says only engine and transmission, but if anything else is wrong, bring it back and we'll fix it." Tried calling them and they didn't really want to help me. At some point this truck has had transmission work - one of the cooler line clips had broken and the lines sagged. The steering linkage almost rubbed a hole in one of the lines. Glad I caught it when I did! Could've possibly left me stranded and wiped out my transmission! After the electrical issue, I didn't even bother calling. I figured I'd get the same treatment. All of these issues surfaced within 3 weeks of owning the truck. Customer service attitude did a complete about-face after the sale. Rick, if your employees couldn't see a broken shock and a tranny cooler line that was on its last leg, you might need to offer them vision insurance! Might be advantageous for your reputation. If I hadn't been able to fix the stuff myself, I'd already be sick of this truck. If you're going to offer such poor post sales service, at least make sure I'm getting what I'm paying for. Wouldn't recommend if you're not able to fix stuff yourself.
- Customer service 2.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people
Rick at RS Auto was a breeze to do business with. His place is a salvage yard / rebuild shop / dealership. I was interested in a rebuilt car he had, and we had to do a lot of the deal over the phone, since I live 4 hours away. When I did get to go see it, the car was exactly as Rick had described, and in even better condition than I was thinking of. I had a few questions which were answered honestly and quickly, and I ended up buying the car. I would recommend shopping here if you are looking for a good deal and fair prices.
Great people
Rick at RS Auto was a breeze to do business with. His place is a salvage yard / rebuild shop / dealership. I was interested in a rebuilt car he had, and we had to do a lot of the deal over the phone, since I live 4 hours away. When I did get to go see it, the car was exactly as Rick had described, and in even better condition than I was thinking of. I had a few questions which were answered honestly and quickly, and I ended up buying the car. I would recommend shopping here if you are looking for a good deal and fair prices.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Give you the run around and don’t back their word.
Check everything on the vehicle. Trust your gut when buying from them. I was so excited to buy my car, got home with many problems!
Give you the run around and don’t back their word.
Check everything on the vehicle. Trust your gut when buying from them. I was so excited to buy my car, got home with many problems!
- Customer service —
- Buying process 2.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Rude. Disrespectful. Arrogant.
Wow. I don't think I've ever encountered anyone so rude and disrespectful at these folks. I was stunned. How does a company like this stay in business?
Rude. Disrespectful. Arrogant.
Wow. I don't think I've ever encountered anyone so rude and disrespectful at these folks. I was stunned. How does a company like this stay in business?
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
No E-mail Response
Don't bother with an email, they won't respond. Tried twice. You missed out on a possible sale! Was willing to drive the distance to make a deal.
No E-mail Response
Don't bother with an email, they won't respond. Tried twice. You missed out on a possible sale! Was willing to drive the distance to make a deal.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Happy Buyer
Very knowledgeable and nice quality vehicles, very helpful and answered all questions, not really pushy like typical salesman. We were in and out in record time.
Happy Buyer
Very knowledgeable and nice quality vehicles, very helpful and answered all questions, not really pushy like typical salesman. We were in and out in record time.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase