Jessup Auto Plaza

Sergio and Jessup were awesome with the repair of my 2020 Chevrolet Bolt. The high voltage battery needed replacement and since the battery took almost 2 months to to arrive from GM, they were great in providing me a replacement car for the time my Bolt was down. Sergio was excellent with communication and follow through and made the entire process very easy. Happy to have my Bolt back and good as new,

Victoria was very knowledgeable and engaging. She was extremely helpful. We feel great about our purchase. She was very trustworthy, honest, and charming

I found both of the fellas I worked with were..Easy friendly patient It was a good experience.

This is my second car that I have leased from Jessup and the experience was excellent again

Very friendly, professional and easy to work with. My car was ready quickly and of course you all did a great job

Great customer service and a fair price. These people are honest and caring. Highly recommended.

I called on Monday afternoon to schedule service on Tuesday. The scheduler said that I could have my car serviced at 9:00 a.m. the next day (Tuesday). I dropped my car off late on Monday for service the next day. When I dropped my car off, the service representative said that I would receive a call by 3:00 pm on Tuesday advising me of the status of my car. I never received a call, and when I called the service desk, I was told the service rep went home and there was no one who could help me. I called the next day, Wednesday, to speak to the service rep. He told me that no one had looked at my car because it was an EV and they had only two mechanics who serviced EV's. He said he would call me to let me know when someone would look at my car. Again I received no call from the service desk. I called the service desk at the end of the day on Wednesday to see what the status was of my car. I was told that they still had not looked at it, and that it would most likely be done on Thursday. I did receive a call at noon on Thursday saying that my car was done. I am disappointed in a couple things: (1) The service my car required was just to check the power cord. I knew that my car was charging correctly because we used the power cord at the dealership. So the problem was most likely my power cord. This should not have taken three days to diagnose. Also, my car was already charged and usable, so don't make me leave it at the dealership for service for three days if no one was going to look at it. And don't schedule service if you don't have a mechanic who can perform the diagnostics. (2) The service rep failed to communicate when I could expect the service to be completed. Had I known it was going to be three days, I would have driven the car and brought it back three days later, when they could finally get to it.

Sorry, I don't remember Manny. But everyone I dealt with was great! I contacted sales after seeing the car while passing by the dealership. I wasn't sure it was the car I was looking for but Armando and Kayla were very persistent about staying in contact with me and Armando convinced me to come in and see the car in person. One test drive and i was in love!

Very easy to work with and great communication. I would buy another care there for sure. Stefanie was amazing.

It was easy to communicate with Daniel and he had no issue with my deafness which I really appreciate.... Ive always had a positive experience at Jessup...