Reviews
Joe was very helpful and understanding throughout the
Joe was very helpful and understanding throughout the entire sale process. Everyone I communicated with at the dealership was great!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jessup has been trusted with our families vehicles for
Jessup has been trusted with our families vehicles for over 20 years. David was polite and responsive with a smile. Great service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Prompt service excellent attitude on the whole a pleasant
Prompt service excellent attitude on the whole a pleasant experience. you are my go to dealer for service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Love the dealership reasonable prices and great customer
Love the dealership reasonable prices and great customer support, warranty work is great! Only downfall is the waiting times to diagnose etc. they do a great job as technicians, but take a long time to do so…
Both Jose and Manny were professional and kind.
Both Jose and Manny were professional and kind. I felt appreciated and valued as a customer.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Service associates were courteous and and prompt.
Service associates were courteous and and prompt. The waiting area was clean and quiet. Thank you
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bought a used car from Jessup and when I picked it up, it
Bought a used car from Jessup and when I picked it up, it wasn’t cleaned. There was an undisclosed crack in the windshield. When I raised this with the dealer they acted surprised, like they didn’t see a two inch crack. When I asked how it could be remedied, they said I could bring it back on Monday (it was a Saturday), but I don’t live anywhere near the dealership and decided to deal with it myself. I just found the whole interaction a bit shady.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I had an awesome experience at Jessup Auto Plaza!
I had an awesome experience at Jessup Auto Plaza! The staff went above and beyond to make the entire process smooth and stress-free. They were friendly, professional, and truly cared about getting me the best deal possible. I walked away with an amazing vehicle at a great price — couldn’t be happier! Highly recommend them to anyone looking for top-notch service and unbeatable deals.
- Customer service —
- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Patrick went completely out of his way to help me with a
Patrick went completely out of his way to help me with a battery issue warranty and between he and his manager they did total justice for me at a time when I needed some help.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jessup got me an appointment wishing 3 days of my initial
Jessup got me an appointment wishing 3 days of my initial call. The part the truck needed was ordered and received the next day. My truck was in the shop all day Wednesday, but Jessup provided an uber for me to get to and from my office. The next day my truck was only in the shop for 1.5 hours. So I set up my laptop and worked at the convenient courtesy counter. I could not have asked for a more efficient process. And now my running board motor hums like a champ instead of grinding obnoxiously.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
