Jessup Auto Plaza

Service dept needs to work on better Customer service. I was advised of service needed and once I was at dealer other services were discussed which I wasn’t prepared for

We were checking on a nail in a tire and through the diligence of the service department we found that our tires sorely needed replacement. They were in bad condition. Afterwards we left for our home in Oregon with confidence on new tires. Thanks Jessup for taking care of us and our safety.

they couldn’t look at my safety restraints because of my low battery or diagnose it do to that so xxxx my safety right

Excellent costumer service definitely I’ll recommend it and Leo es the best he take serious is work

The people of Jessup make this dealership my preferred place to shop and get service

My entire experience with Jessup Service was positive. It was super easy to make an appointment through the Cadillac app. When I arrived I was quickly greeted and checked in. I really liked that right after I checked in I got a text from Sergio that I could use to communicate with him throughout the time my car was in for service. Sergio was very communicative and helpful. My car ended up needing a new tire so I had to return a day later to get the tire mounted and when I did return Sergio made sure the car went right back to have the tire installed while I waited. It was a great service experience overall.

Paytrick was knowledgeable and efficient and, consequently, I had a very positive experience at Jessup. It, also, was probably the shortest turnaround I've had for routine service.

Presto and David were very helpful getting the deal done without my even needing to go in to look at the vehicle before purchasing. Great service.

Mellisa was courteous and attentive. She made sure my concerns are taken cared of. She's excellent!

We make the extra trek to Jessup despite a closer option because of their reliable service department.