Porsche Austin

Well... I'm hardly in the mood to give this dealership any more of my time. I don't type up many reviews but this needs to be one of those times where I need the warn the community. The interaction started pretty well with our salesman when we first purchased the vehicle. Oscar is a nice guy and seems to be as accommodating as possible for the things he can control as a salesperson. However, we quickly learned that the managers are absolutely a joke to deal with. I don't say this lightly. I've owned my very successful business in the area for 27 years now.... And this is why I am calling out the horrible experience for everyone who wants to research buying a Porsche. The quick backstory is that we bought a Porsche this past February. Nice car...until it wasn't. Went into service almost immediately because the front axle needed to be replaced. Okay... life happens. whatever. Well, a few months later the other axle needed to be replaced. Okay...again... things happen (Maybe a bad batch of axles so we dealt with it) Went in for a 3rd time and now they needed to replace the whole transmission. By the way...as of the day of this review, we still don't have the vehicle back and it's been a few months. The car was in the shop 1/3 of it's time that we bought it. Pretty obvious that this vehicle cannot be considered trustworthy anymore. Of course we started the conversation with the dealership about the fact that something needs to be done. We have a recording with 2 witnesses where the salesman (Oscar) and his boss Jacob BOTH said that we god a "bad one" for sure. They said that it was a dud but they wanted to make it right. We had a simple request to just move us into a different vehicle. Just another Macan but it needed to be a better one this time. After going back and forth for about 3 weeks....they gave us an embarrassing offer. They immediately started treating this as just another car deal with a "Trade-in vehicle" and trying to sell us a newer car that would add $14,000 to the existing loan on the xxx Macan that they sold us originally. Their firm offer was to sell us a more expensive car and knock off $1000 from the advertised price rather than do whatever needed to be done to save a horrible situation that they put us in. All this hype about doing "whatever it takes" to make everything right again...and this is their solution? Knock $1000 off a new one and hope we accept the offer? My wife and I are completely disgusted with everyone at this dealership. (Oscar, Jacob, Christian especially). My wife asked the front desk lady to have the GM (Christian) to call her back since the whole discussion of what Porsche was going to do to help us was going the completely wrong direction for about 3 weeks. Well...3 days later, Christian NEVER called my wife back. She never got a call from him even though the front desk person said that he would call asap. Obviously the horrible leadership starts at the top. This whole experience proves that this dealership is ONLY in business for themselves and the customer can go fly a kite. They ONLY care about their bottom line. All of this xx about how they care about the customer is a joke. My wife has lived just a few miles from their dealership in West Lake since birth. Unfortunately for Austin Porsche.... My wife is a huge part of the Austin community and they truly have no idea how this xxxxty experience is going to backfire. 2 of her friends were about to contact this dealership about a couple of very "High-end" purchases... but let's just say that they will be shopping somewhere. Buyer beware!!! Good luck... you've been warned.

I want to thank Anthony. When I say awesome guy and I really appreciate everything. My journey started when I was overseas and he helped me with the process…. I also, want to thank Max as well with explaining the rest of my process in purchasing the car… Thank you guys so much you made it easy…

The service is outstanding! Gerald found us what we wanted and went out of his way to give us options and came through! Very happy with my purchase at Porsche Austin!

Oscar was great! He text back immediately andwe ended up getting two Porsche Panamera 2026!! Happy!!!!

Highly recommend Brett Rajotte at Porsche for any purchase! Great attitude, very informative and friendly. The entire experience was smooth and easy. The facility is elegant and everyone there is helpful and kind. 10/10

I recently bought a used 2020 BMW X5 M competition. Sean provided excellent service and communication about the vehicle, even sending a personal introduction video as well as an in-depth video of the vehicle running with the hood up. Nothing underhanded or shady, made all flaws known, even though there were only one or two and virtually imperceptible. I was an out of state buyer and Sean along with the other staff at Austin Porsche made the process streamlined and enjoyable. 10/10 would recommend. Thanks again guys!

It was a wonderful purchase experience for us, with the warm welcome from Oscar Garcia! The whole purchase lasted for 3 days (browsing inventory, get the deal done, pick up the car), the experience was very smooth, and communication was very clear and efficient. We also received many gifts! Overall great purchase experience, thank you Oscar!

I just purchased a a used Taycan 4S from the dealership. I found the entire experience to be very positive. They had the exact car I was looking for and at a very competitive price compared to my home state California. The sales representative did an excellent job at showing the car digitally in detail giving me a comfort level to buy the car unseen. As a concession the dealership is covering the transport to my front door. The communication from the dealership on updates of delivery has been great. I would highly recommend this dealership and the car speaks for itself!

A Truly Exceptional I've purchased several cars over the years from various dealerships, and unfortunately, the experience was always the same—poor service, hidden add-ons, and an entire day wasted just trying to get through the process. That all changed when I visited Porsche of Austin. I stopped by without an appointment and was immediately introduced to Mr. Oscar Garcia sales representative, who completely changed my perception of what buying a car could be like. Oscar was professional, patient, and never pushy. He quickly located the car I was interested in, arranged a test drive, and answered all my questions without trying to upsell me on anything unnecessary. When it came time to discuss numbers, everything was straightforward—no hidden fees, no pressure, just a clear, honest offer. Within just 5 hours, we had everything wrapped up, and I was driving off in my new car. What really stood out were the small, thoughtful touches. The team offered me refreshments and even brought pizza for my son, which made the entire experience feel welcoming and family-friendly. I can confidently say that Porsche of Austin sets a new standard for customer service in the auto industry. I 100% recommend this dealership to anyone looking for a smooth, honest, and enjoyable car buying experience.

Amazing experience with this dealership, especially Brett Rajotte…honest, knowledgeable, great guy!! Ask for him!!