Porsche Austin

Picked up my new Porsche at the new dealership the first week it was open. Great facility and great service as always. Already looking forward to ordering my next Porsche.

Worst used car buying experience ever! Extremely poor follow up (ok, none really) as well as commitments made which were later broken - this is why car dealers have a "reputation"

Nick Gentile walked me through an out of state deal for a hard to find used car in their inventory. He was highly accommodating to my many requests for pictures, reports, etc., and while the whole process took some time due to the snow/power crisis in Austin, he made everything happen and delivered. I was very happy with how easy everything was; paperwork was straightforward, there were zero surprises. They even included enclosed transport as part of our deal. Thank you very much, Nick.

Worked with Nick Gentile on an out of state deal for a hard to find used vehicle in their inventory. Nick was accommodating to my requests for pictures, reports, and helped facilitate a third party inspection and enclosed transport. Was very nervous about the whole process being over text and email, but he delivered and I'm very happy with how everything worked out, especially in the wake of their having a huge snow storm after we finalized a deal. There were no surprises or games, which I greatly appreciated. Thanks, Nick.

Customer Service at best is poor for a luxury car and it’s price. it’s been more than a year that I have been waiting for them to replace a faulty key. Quick to sell you a car as well as quick to ignore your needs once they have your money.

Jordon - he calls me by my name personalizes my visits walks me over to the next step in the service process he’s awesome ALWAYS! Not just this visit ALWAYS

I was looking at/considering a Macan in San Antonio but really wanted see one in Austin before deciding. Against my better judgement I informed the dealer of that...nothing to hide on my part. I went to look at the one in Austin posted on various sites to include Porsche Austin. I was told it sold a few days prior. 5 days later (8 after the supposed sold date) it’s still on All the sites. Inquired on Autotrader and Called Porsche out of curiosity and the sale rep (Shaun) says he believes it’s available but has to check with a manager?? Nearly 2 hrs later, no return call.

We had a wonderful visit with the Austin Porche staff!! Everyone was enthusiastic,professional,knowledgeable and courteous!! A very enjoyable experience. Thank you!! We will highly recommend Austin Porche to our friends!!

Awful experience. We purchased a 2017 Porsche Panamera Turbo (an almost $190,000 vehicle) in August 2017. The salesperson was helpful prior to the sale, but post the sale effectively disappeared. We began to have issues with the back hatch not closing or opening at undetermined times. At 6,950 miles we took the car in to have the hatch repaired (Jan 2018) and the vehicle was in the shop 3 days. They stated the problem was fixed. Throughout the next 12,000 miles the car went in for the same issue another 10 times for a total of almost 80 days in the shop. The final straw was when the vehicle hatch flew open at 65mph on the highway with our young children in the backseat. We felt like our children could have been pulled out the back and died. It truly terrified my wife and myself and was a surreal experience. We took the car back at that point and refused to drive it any further. Rather than coming up with a resolution Porsche Austin told us the car was fine so we went to Porsche North America to take up the issue. Porsche Austin continued to claim they either fixed the problem or could not replicate the issue. Finally, the Porsche service rep in 2019 admitted this was an issue “with every Panamera on the lot” and Porsche North America being involved flew a representative to Austin to view the vehicle. Porsche NA offered to pay us for damages, but the dealer still offered nothing. The lease was finally up, and we returned the vehicle to Porsche Austin. Ish Chowdhury (Pre-owned Director) walked the vehicle and said it was in great condition. There was nothing other than normal wear and tear and accepted the vehicle for turn in. 4-6 months later we received a bill for approximately $1,200 for what Porsche Austin claimed was excess damage. The General Manager never once spoke to us about the issues, did not respond to emails and ultimately the sales rep Brendan Sipple was non-responsive. We have leased 10-15 vehicles in our adult life and Land Rover, Mercedes, BMW all have been wonderful. We never once have been billed for excess wear and tear and Land Rover Austin once replaced a vehicle as it was a Lemon. Damon – the General Manager at Land Rover Austin has always been amazing to work with. Overall, Porsche has the 911 which the Panamera Turbo aims to drive like and the driving experience when the vehicle worked was amazing, but the dealership, the customer service from the dealership and ownership experience is the worst we have ever experienced. We cannot say never buy a Porsche, but we can say never buy a Porsche from Porsche Austin. Hands down the worst customer service we have ever dealt with for a vehicle.

Chase is awesome. He has taken good care of my both cars. He has been a good communicator and thorough and accommodated short noticed services. My car runs and looks great after the last service.