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North Coast Mitsubishi West Cleveland

(2,671 reviews)
Visit North Coast Mitsubishi West Cleveland
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 8:00am–6:00pm
Tuesday 9:00am–8:00pm 8:00am–6:00pm
Wednesday 9:00am–8:00pm 8:00am–6:00pm
Thursday 9:00am–8:00pm 8:00am–6:00pm
Friday 9:00am–8:00pm 8:00am–6:00pm
Saturday 9:00am–8:00pm 9:00am–2:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (216) 427-5004 (216) 427-5004
Used (877) 820-7120 (877) 820-7120
Service (216) 427-5003 (216) 427-5003

Reviews

(2,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of North Coast Mitsubishi West Cleveland from DealerRater.

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Steve was a great help i really appreciate him great guy

Steve was a great help i really appreciate him great guy nice help thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Reggie! Steve will be happy to hear your kind words, he’s glad to help. We appreciate you taking the time to share this!

This is the Absolute worst dealership I have ever dealt

This is the Absolute worst dealership I have ever dealt with... Any good review on this place is fake... I wouldn't refer this place to my enemy . If you do decide to still go there after this review. DONT SEE JAMES.. He will literally not ever call you back. Zero communication skills. They only got 1 star because it wouldn't let me give Zero

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I found the vehicle I wanted online.

I found the vehicle I wanted online. I sent an email and immediately received a response. They were this way through the entire process. Never once did I not know what was going on. It felt like you were working with people you knew rather than a car dealership. Everyone was personable and down to earth. James was who we dealt with and he was awesome. 10/10 for this place. We will definitely continue our future vehicles!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Emily! We’re so glad to hear the process was smooth and that you felt truly taken care of from start to finish. It means a lot that James and the team made the experience feel personal and comfortable. We appreciate your trust and can’t wait to help with your future vehicles!

Steve is the best go see him EXPEDITIOUSLY!

Steve is the best go see him EXPEDITIOUSLY!!!! He will get you together. Thanks cuz

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much, Takeshea! We love the energy, and we couldn’t agree more! Steve always goes above and beyond to help out. We’ll be sure to let him know he’s got your stamp of approval. Enjoy your new ride!

Steve was a wonderful he showed me several vehicles and

Steve was a wonderful he showed me several vehicles and found the right one for me. I took several test drives and he found me a really nice car within my price range. I highly recommend north coast auto mall. Ask for Steve!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much, Brittany! We’re thrilled Steve was able to help you find the perfect vehicle and make the experience enjoyable along the way. We’ll be sure to pass along your kind words to him. Enjoy your new ride, and thanks for recommending North Coast!

Steve was very professional, Knowledgeable And honest, He

Steve was very professional, Knowledgeable And honest, He made the process so easy and Im definitely keeping his card for future reference. I give him 5 stars and I’ll definitely be sending more people his way. VERY IMPRESSED.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Edward! We’re thrilled to hear Steve made the process easy and earned your trust with his professionalism and honesty. We appreciate your recommendation and look forward to helping you and anyone you send our way in the future!

Very professional Trustworthy Reliable Had a great

Very professional Trustworthy Reliable Had a great experience felt very welcomed when I came in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! We’re glad to hear you felt welcomed and that our team provided professional, trustworthy, and reliable service. We appreciate your feedback and look forward to assisting you again!

Fast easy no headache was able to purchase the vehicle i

Fast easy no headache was able to purchase the vehicle i saw on the website with a low payment and helped me get insurance with kow payment also thanks zee which was the salesman who helped me with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Steve is the best come see him and he will make it

Steve is the best come see him and he will make it happen. PLAYA FROM THE HIMALAYA

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Vahorn! We love hearing how highly you think of Steve. We’ll be sure to pass along your kind words!

If I could do negative stars I would I had my heart set

If I could do negative stars I would I had my heart set on the this car then they just sold it after promising it to me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
Worked with:
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Dealer response

Hi M, We apologize for the negative experience you had at our dealership. Your feedback is important to us, and we are committed to addressing your concerns. At your earliest convenience please reach out to our Sales Managers at complaints@northcoastauto.com directly so that we can find a solution. We appreciate your patience and the opportunity to make things right. Thank you and have a great day!