HGreg.com Doral

In April 2025, I purchased a 23’ Honda Trailsport at Doral HGreg from Dairon. When signing the contract, I see a $1700 charge to “prepare” the car. I’m told that it’s to check the car over & make any repairs prior to selling it. He tells me they will not budge on this charge. The manager (Alex) then offered me more for my trade in, I accept. I’m then passed on to the “extended warranty” guy who sells me a pkg which he states “covers the vehicle from bumper to bumper”. I believe it was close to $3400. I later find out it doesn’t cover much of anything with all of the hidden contingencies but thankfully, I was later able to cancel this pkg before the 60 day window. Driving home, 10 min after purchasing the suv, the gas light comes on (appx $80 to fill). When I park at home, I notice the sensors don’t activate. I see they’re turned off, so I turn them on and warning signs appear. The next day while driving, my mirrors randomly move on their own and my seat as well. I text Dairon and ask about the 5day “return” policy. He states it will only give me credit, then he arranges the car to be repaired the next day at a closer HGreg (palm beach). I arrive at the PB location at 8a, wait 6.5hrs only to be told they don’t have the part & to return the following day. The next day they “fix” the car but once home, I notice one muffler is protruding & the other is pushed in. I look under the car & see that a rod is not connected to the other bracket which is attached to hold the muffler so I again text Dairon who, after speaking to the sales mngr, texts that I can take it in to my own shop & they will reimburse me since I am leaving to drive 19,000 to Texas in a couple of days and need this addressed immediately. I take it to a Honda service center a block away from me who reports the rod holding the muffler has been welded and is too short to even reach the other bracket. They replace the muffler and air filter. HGreg then refuses to pay the $1400 (muffler only) so I had to involve an attorney who has uncovered many built in unnecessary charges. They also charged me $450 for my out of state plates and said they would reimburse me of any overpayment as I questioned the high price. I later found out they only paid about $5 but I have not received a refund. Now that I’ve taken the car in for a thorough diagnosis for legal reasons, I am informed the car was in two accidents, one minor and one undisclosed which bent the bumper support rod so nothing is squared up. They also found the trim was glued to the panel to make it sit flush. All these charges to get the vehicle sell-worthy and two of HGregg’s service shops didn’t see the bent and mis-aligned back end nor the short muffler rod & not even the empty gas tank?! Or perhaps they are the ones that “prepared” it in this fashion and turned the sensors off?! Of course my belief is the latter but it’s still under investigation. It’s cost me $3400 to fix (most but not all) of it. Plus the $1400 muffler, filter, gas, time, etc. What a horrible experience with what one would stereotype a used car dealership to be and the vehicle was not such a great deal in the end. My attorney is still finding more out before we head for arbitration. I’m sure I will not be able to post an update once legal process starts - I advise you to stay clear of HGreg & save yourself the stress & time!

Orlando location… This is the worst experience I’ve ever had buying a vehicle. I bought my car on November 20, they sat me in front of a computer to show me how this vehicle was in excellent shape. They also said that they run a thorough inspection on the vehicles before listing them. However, on November 21 the vehicle had to be sent back as it had some coolant warnings. They fixed the obvious problem, a broken hose, which took a couple of weeks. After two days of driving the car, we noticed that the coolant fluid was boiling. They took the vehicle back again and ran diagnostics only to find that there were three other issues. From that moment, it took them another two weeks, this whole time I am having to pay for rental vehicles out of my pocket, which they did reimburse, but that’s besides the problem because who wants to pay rental cars right in the middle of the holiday season and right after purchasing a vehicle that was claimed to be in excellent condition. In the midst of all this, I sent an email to their GM, expressing my frustration and dissatisfaction, an email that he never replied to. Whenever you called the service department, they don’t seem to know what’s really happening and most people will tell you they will give you a call back with an answer and they never do. To top it off after a whole month of them having my car I found a small dent right by the hood, which I’m going to have to live with because I rather have that than contact this place ever again. This kind of experience it’s something that you can expect from a buy here pay here, I did not expect this to happen at a “reputable” dealership. I’d give it zero stars if I could.

Great experience. They had the car that I was looking for and they had it at a price that I could not refuse. They were even able to work w/ a trade-in that I was sure that I wouldn't get anything for! Exceptional team!

Alex lancara Was very nice and friendly. Good car sales associates. She was very help full and I will recommend my friends

Was very nice this person Cinthia's excelente sale person I can recommend her. I recomendable this company for buyer cars super nice and cordiality person

Alex lancara was pretty exceptional with her work. Showed me options to make a better decision on purchasing a car. Really recommend

Came in looking for a Subaru had help thanks for alex lancara I was able to find another one and was very friendly and communication was good

Hgreg has done it again. Alex lancara is the best salesperson this is why this is my third vehicle purchase from him and Hgreg Doral. Not only does he go above and beyond to help find the perfect car, he also makes sure you are comfortable throughout the entire purchase. If you are uncertain what car to buy or anything about cars such as myself, he is willingly and patiently going to answer all the questions or concerns you may have. Financing as for Yaima she's the best as well. Hgreg is my go to for reliable cars. Thanks team!!

Hgreg has done it again. Miguel is the best salesperson this is why this is my third vehicle purchase from him and Hgreg Doral. Not only does he go above and beyond to help find the perfect car, he also makes sure you are comfortable throughout the entire purchase. If you are uncertain what car to buy or anything about cars such as myself, he is willingly and patiently going to answer all the questions or concerns you may have. Financing as for Yaima she’s the best as well. Hgreg is my go to for reliable cars. Thanks team!!

Miguel, Carlos(Colorao)and Richard fue una atención excelente me fui con el carro de mis sueños estoy muy contenta y lo mejor fue el interés que me dieron!! Tienen qué venir y preguntar por ellos