Reviews
3rd. times a charm @ Liberty Ford in Brunswick Oh.
Came in for a oil change & tire rotation along with a problem of dash lights flashing on & off. After 2 earlier visits where nothing could be found, this time the tech found some wires in the rear of the van shorting out against shelving. I don't know how he found it but that shows me that you have some very good/well trained techs working for Ford. Will be back in the future!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are happy to hear of your positive experience with our location. Exceptional deals and positive customer service come standard with the dealership.
Great service department
When I arrived for my service appointment I was greeted by name and my car was immediately taken in.The staff was courteous and the work was promptly completed. It was finished off with a car wash!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you. We take our reviews seriously and are delighted to hear about your visit. If you need more help, our team is available to talk -- safe travels!
Fantastic
Service was great as always never disappointed!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great Services
Tyler Gribble and Ken Stafford provided excellent service. This was my first lease car and Tyler answered all my questions efficiently. I am looking forward to enjoying my lease car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Missy
Both Don who sold us our new Edge and Ron who completed the paperwork were great. They both were helpful in understanding how to use the features of the vehicle and simplifying the document side. We would definitely recommend them and your dealership.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for your strong recommendation of the staff and Liberty Ford Brunswick. Please let us know if there's anything else we can do for you.
Top Notch Service Department
Just wanted to comment on the great service I always receive at your dealership. Dana is my rep and she is always very thorough, up front, friendly and accommodating. She is an asset to your dealership. I hope your sales force is the same as I am getting close to trading. Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Great lease experience
Leased a Ford Explorer working with Bob Dicky. It was an excellent experience and an excellent price.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Appointments scheduled quickly
There were multiple attempts to fix the same problem. The passenger side door handle would not work or stick even after fixing numerous times. It seems to be fixed correctly now.
- Customer service 4.0
- Buying process 4.0
- Quality of repair 3.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great Service, Extremely Helpful Employees !!!
Your service department is First Rate. Very professional and accommodating.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are ecstatic to read your review of our location, James. We appreciate your review of our team, and the staff here at Liberty Ford Brunswick look forward to further serving you in the future!
2014 Ford Escape
Davis Brown and Amos Cruz were both awesome! Very knowledgeable and easy to work with. Davis has gone above and beyond with customer service to ensure my satisfaction! The only thing that bothered me was there was a dent in the driver side door on delivery that I'm pretty sure was not there when I initially looked at the car or test drove it. Thank you, however for agreeing to fix it for us.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We are thrilled to hear of your positive experience with our dealership. We strive to provide our customers with excellent service in a professional and helpful setting. We hope to continue serving you for many years to come. Please do not hesitate to give us a call if there is anything we can do for you.