Reviews
Factory Recall
I am new to Utah, having been here only 2 weeks. The service department provided friendly, professional service. Carlos Perez treated me as if I were a long time customer! This is my 4th Forester, and I would definitely purchase my 5th from Mark Miller Subaru!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Evollucci, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.
From making the appointment to driving off their lot when...
From making the appointment to driving off their lot when work was completed. Great experience! Will definitely go back. cleaned car and very knowledgeable staff
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Swilson, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.
As always a very good experience, Billy and the service...
As always a very good experience, Billy and the service dept did everything I needed in a timely and professional manner. I will continue to recommend Mark Miller dealerships for both sales and service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Don, we strive for a high level of customer satisfaction in all aspects of our dealership. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
Simply Stress Free
Friendly staff, very clean dealership. We've bought multiple cars at this dealership and always had a great experience. Matt was very knowledgeable about the product and made the buying process quick and easy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Devildurby, thank you so much for your feedback! Matt will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!
Keeping us safe
Thank you for making Mark Miller Direct even better during the Covid crisis. We appreciated having a clean loaner car dropped off and our vehicle returned cleaner than when it was picked up. We appreciate you taking our safety seriously when servicing our vehicle. Even my coworkers were impressed with the professional appearance and prompt service of my vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Integrity
The service department identified the need for a very expensive repair on my Legacy just shortly before the powertrain warranty was to expire. They won my respect.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Finally a salesperson who acknowledged us when we walked...
Finally a salesperson who acknowledged us when we walked in. Kevin went above and beyond to find us the exact vehicle we wanted with the largest discount possible. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Matt, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
New Subaru
Great service. Bought the car online during quarantine. It was delivered to our home, and our older Subaru was taken away as a trade-in.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Peter, thank you for your high star rating. We're happy to see that your experience with us was excellent! We want all our customers to feel this way when leaving our dealership! Safe travels!
Highly recommend
Excellent experience and customer care! Very thorough and honest.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chambrey, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Recall plus
Received an e-mail re a recall, Called for appt. and commented that the last time I had been in for service + this recall following an earlier general notice I had enquired if the parts were in for the recall and was assured they were. Then when I arrived was told they were not in. The service was needed anyway so it was not a wasted trip. She said they would notify me when the parts arrived. I am assuming the e-mail I received this time was that notice as it came directly from the dealership. However, to be safe the woman making the appointment this time put me on hold and called the service department to confirm the parts were there. Arrived for appt. checked in quickly and went to wait. Service rep came in to advise that the technician had noted my engine filter could use replacement. Cost would be part only, no labor. I agreed. Car returned in great condition, clean and ready to go quicker than I expected. Service rep made a point of cleaning door handle (inside and out), steering wheel and shift nob to minimize the chance of any contamination. Great work.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
