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Mark Miller Subaru South Towne

(1,100 reviews)
Visit Mark Miller Subaru South Towne
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2021 consumer dealer award
View 6 awards
2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 345-3197 (866) 345-3197
Used (855) 283-5263 (855) 283-5263
Service (877) 464-0759 (877) 464-0759

Reviews

(1,100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mark Miller Subaru South Towne from DealerRater.

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I am totally satisfied with the service of mark miller subaru

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Grace, thank you so much for your positive comments about Mark Miller Subaru South Towne! We want all our customers to feel this way when leaving our dealership!

Very professional and incredibly friendly. My salesman...

Very professional and incredibly friendly. My salesman Greg was willing to help in any way that he could and was outstandingly kind. This dealership and car buying experience has been the absolute best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Safe travels!

I brought in my Crosstrek 3 times in the past week...

I brought in my Crosstrek 3 times in the past week (catalytic converters causes check engine light to come on, then both 02 sensors had to be replaced after). Both Sarah and Carlos took great care of me and my car this past week, thank you both! The entire staff was also extremely friendly and helpful in getting me loaner cars while mine was with the service team. Hats off to you all, cheers!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Matt, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Purchase of 2020 Subaru Outback Touring

I have enjoyed working with Mark Miller. Everything happened smoothly. Salesman was great to deal with. I brought the outback to have some additional options installed and everything was handled well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steve, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review! We hope you continue to choose us for all your automotive needs! Take care!

I walked in and within 5 minutes I had the out the door...

I walked in and within 5 minutes I had the out the door price on a car I wanted to drive. The OTD price was handed to me without me asking for it. The salesperson turned his computer monitor to face me so I could see what he was seeing. The Finance Manager reviewed all charges with me. Mark Miller’s doc fee is at least $100 less than other dealerships I visited. Other dealerships are charging a $400 cleaning fee for COVID19! Not this placed! No hidden fees just tax, licensing, and doc fee!!! That’s it! This dealership was busy and selling cars without the back and forth! Go see Greg Huff and Jared Wixom. Greg bought me new floor mats while I was signing papers with Nate, the Finance Mgr.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Excellent service and good transparency

After researching the features I wanted and the price I expected to pay, I contacted this dealership through the chat function on their webpage to ask more questions about adding accessories. While the chat specialist, Maddie, did not offer any answers to these questions, she did have Kevin call me. Kevin was down to earth and honest, and during our conversation, he was able to find discounts that I wasn't aware I qualified for. He patiently went through the process of adding the upgrades and explaining the time and future visits it would take to get them added. My only real complaint was that when I was discussing financing with Nate, the application would only show prices in daily or monthly costs over the lifetime of the loan. That feels deceptive. Thankfully, when I brought this up, Nate turned his screen toward me so I could see his view, which included the full cost. Finally, I was very happy with Mark Miller Subura's sanitization efforts. The entire process was contact free (strange for all of us in a car deal) and even the pens were being sanitized. I appreciate that I didn't have to compromise my health and safety to buy a car from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Daddy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review Thank you so much for choosing Mark Miller Subaru South Towne as your first choice for service! .

Reluctant at first in the middle of a pandemic to take my...

Reluctant at first in the middle of a pandemic to take my Impreza in for service...Rob and the rest of the crew did an outstanding job.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Purchase of 2020 Outback Touring

I really enjoyed working with Jordan Rock at Mark Miller. The best sales experience I have ever had. Everything was well handled and smooth. I am enjoying my new Outback.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Steve, thank you for taking the time to leave a We hope you continue to choose us for all your automotive needs! Take care! review for us at Mark Miller Subaru South Towne. We're happy we could meet your expectations!

Recall and Pick Up/Drop Off Service

We arranged for a Recall Service. Our car was picked up at our home leaving a loaner for us to use while service was being done and our car returned to us. I was impressed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to see you again!

We really appreciated the pick up and drop off service....

We really appreciated the pick up and drop off service. Max and Abby were very courteous and efficient about keeping us updated as to arrival. Our car was sanitized. The explanation of service provided was excellent! All around great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!