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Shell Motors

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (76 reviews)
Sales hours:
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Sales
Monday 10:00am–6:30pm
Tuesday 10:00am–6:30pm
Wednesday 10:00am–6:30pm
Thursday 10:00am–6:30pm
Friday 10:00am–6:30pm
Saturday 10:00am–6:00pm
Sunday Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (76 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Shell Motors from DealerRater.

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STAY AWAY FROM THIS PLACE!

STAY AWAY FROM THIS PLACE!! bought a car and on the first day driving back home engine light pops up!! Took it to the mechanic, turns out needs and almost 3k replace, I’ve been texting the guy and I just don’t get any response

STAY AWAY FROM THIS PLACE!

STAY AWAY FROM THIS PLACE!! bought a car and on the first day driving back home engine light pops up!! Took it to the mechanic, turns out needs and almost 3k replace, I’ve been texting the guy and I just don’t get any response

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyers be aware .

Purchase vehicle in 2019 from Shell Motors 2011 bmw x5 . It actually took 7 months before receiving the vehicle title. I felt like I was getting scammed. A lot of communication through emails… wasn’t getting anywhere. However owner did apologize for the delay. He also stated I was entitled of receiving a $350 refund in which I never received it. Still have the original emails he had sent. When I submitted the original emails to him in regards to the refund….Owner never responded. Never returned my phone calls. The reason why I’m putting this out here buyers beware . Wouldn’t want anyone else experiencing this.

Buyers be aware .

Purchase vehicle in 2019 from Shell Motors 2011 bmw x5 . It actually took 7 months before receiving the vehicle title. I felt like I was getting scammed. A lot of communication through emails… wasn’t getting anywhere. However owner did apologize for the delay. He also stated I was entitled of receiving a $350 refund in which I never received it. Still have the original emails he had sent. When I submitted the original emails to him in regards to the refund….Owner never responded. Never returned my phone calls. The reason why I’m putting this out here buyers beware . Wouldn’t want anyone else experiencing this.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Buyer Beware.

Be warned, the salesmen here at Shell Motors are very well informed on regulations with inspections and laws with warranties. I was sold a vehicle with a broken head gasket, and yet it somehow passed a safety inspection a month prior to the sale. Raheem and Benny are shady individuals. Post transaction, it took months to be able to find Benny on the phone. We are still searching for him. Please search elsewhere for business, as these people aren’t worth the risk.

Buyer Beware.

Be warned, the salesmen here at Shell Motors are very well informed on regulations with inspections and laws with warranties. I was sold a vehicle with a broken head gasket, and yet it somehow passed a safety inspection a month prior to the sale. Raheem and Benny are shady individuals. Post transaction, it took months to be able to find Benny on the phone. We are still searching for him. Please search elsewhere for business, as these people aren’t worth the risk.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 2.0
  • Quality of repair 1.0
  • Overall facilities 2.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Nice car, Great service!

Vehicle was impressive enough and priced accordingly for me to drive from KY to VA to get it. Upon arrival I was treated nice and my questions were answered thoroughly. Transaction was quick and easy. I would definitely make the drive again for the quality of vehicle and service received. So far my car is doing great! Thank you!

Nice car, Great service!

Vehicle was impressive enough and priced accordingly for me to drive from KY to VA to get it. Upon arrival I was treated nice and my questions were answered thoroughly. Transaction was quick and easy. I would definitely make the drive again for the quality of vehicle and service received. So far my car is doing great! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Deals at Shell Motors

We had the best auto experience ever at Shell Motors in Chantilly, VA. The salesman is personable, knowledgeable, honest and knows his product. We drove 3 1/2 hours to get a great deal!

Great Deals at Shell Motors

We had the best auto experience ever at Shell Motors in Chantilly, VA. The salesman is personable, knowledgeable, honest and knows his product. We drove 3 1/2 hours to get a great deal!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your business we appreciate your kind words!

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The salesman was very nice person, he help us to buy the...

The salesman was very nice person, he help us to buy the vehicle we were looking for, at a good price. I do recommend this place.

The salesman was very nice person, he help us to buy the...

The salesman was very nice person, he help us to buy the vehicle we were looking for, at a good price. I do recommend this place.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Honest and friendly staff

Honest and friendly staff. They are awsome to work with. I recently purchased an Honda SUV from them for the wife, it was in overall great shape. Price was fair. I would recommend them to anyone trying to buy a good reliable used car.

Honest and friendly staff

Honest and friendly staff. They are awsome to work with. I recently purchased an Honda SUV from them for the wife, it was in overall great shape. Price was fair. I would recommend them to anyone trying to buy a good reliable used car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Lopez We appreciate your business and kind words! Warm, Regards Benny

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Honest, Very Organized!

Best car buying experience I have ever had. Benny was completely no-nonsense and no-games. When issues came up, as they often do, with the pre-purchase inspection he more than met me half way to get everything resolved. I highly recommend Benny and would encourage anyone who is doing a long-distance transaction not to hesitate to do business with him. Very organized and clean showroom!

Honest, Very Organized!

Best car buying experience I have ever had. Benny was completely no-nonsense and no-games. When issues came up, as they often do, with the pre-purchase inspection he more than met me half way to get everything resolved. I highly recommend Benny and would encourage anyone who is doing a long-distance transaction not to hesitate to do business with him. Very organized and clean showroom!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Wolfe We appreciate your business and kind words! Warm, Regards Benny

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Fantastic Service, Very Organized!

I purchased my car from Benny at Shell Motors in Feb 2019 and it was a clean and easy process. I looked at the car one time and then worked a very fair deal out with Benny over the phone. The car is in great shape and just like he noted overall. I picked up the car, had it fully inspected with my local Acura dealer, and they said the car was in great shape. His car collection is fantastic and I would surely purchase from Benny and his team again.

Fantastic Service, Very Organized!

I purchased my car from Benny at Shell Motors in Feb 2019 and it was a clean and easy process. I looked at the car one time and then worked a very fair deal out with Benny over the phone. The car is in great shape and just like he noted overall. I picked up the car, had it fully inspected with my local Acura dealer, and they said the car was in great shape. His car collection is fantastic and I would surely purchase from Benny and his team again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Phillip We appreciate your business and kind words! Warm, Regards Benny

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Out Of State Buyer

I had a great experience buying a car from Benny @ Shell Motors... Communication was clear and fast! Transaction was easy and quick! He helped arrange for shipping the car to California! It was my first time purchasing a car out of state and couldn't be happier.

Out Of State Buyer

I had a great experience buying a car from Benny @ Shell Motors... Communication was clear and fast! Transaction was easy and quick! He helped arrange for shipping the car to California! It was my first time purchasing a car out of state and couldn't be happier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Mr. Harris We appreciate your business and kind words! Warm, Regards Benny

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