Covert Cadillac

I recently purchased a 2015 Cadillac Escalade from Covert. Very nice guys and the price was pretty good (which is reflected in my review). Just disappointed in the Customer Service side of things. After about an hour of owning the vehicle on my drive home, I noticed a piece of trim flapping in the wind. I reached out to my Sales Rep and sent a picture. The next morning, I found a piece of trim on the passenger side door handle that literally falls out if its bumped too hard, so again I sent a picture and a message. Later that same day, I noticed the trim around the speakers on the back side of the passenger seat was not attached and coming away from the speaker frame so I sent another picture and a message. This morning I was told, "I sent you a videos of the interior and exterior and we did a walk around prior to you signing any documents." Are these items a huge deal, no they aren't and I will just pay to get them fixed. Its just very disappointing that I have owned the vehicle for just over 4 days and have three items that I will have to pay to have fixed already. If I had owned the vehicle for a month and some items were noticed, that would have been one thing but less than a week, come on guys. I feel this could have been handled differently and therefore I will not be returning to Covert for any future vehicle purchases. See updates in the responses. Completely lied to, not only me but screwing over a fellow Cadillac Dealership too. That says something.

This is our second car we have bought from Covert and Chris has helped us both times. He is my “go to” for making car shopping and buying stress-free. Thank Chris for pleasant and patient demeanor.

Chris is extremely professional and friendly. He worked diligently to secure a fabulous deal for us. Respects the military. Drive our car to Belton for us! Go see him!!

If you looking to buy/sell a vehicle Corey is the person you want to see. He’s very professional straight forward guy. He made my experience selling my car stress free, he helped me get the price I wanted for my car. I will definitely be going back to buy a car from him. Head on over and let Corey know that Virginia sent you.

Chris was very thorough and consultative. He got us into the perfect car. Even better he let us test drive over night to get us fully comfortable. To top it off he brought a loaner to our house and let us sign the paperwork in our driveway so he could get the car fully prepared for us. All around amazing experience.

We traveled from Gulf coast MS to purchase a 2007 Toyota Convertible. Chris picked us up at the airport and we were impressed by his energetic demeanor. In addition the Covert Dealership was first rate in their handling of our paperwork. We drove 600 miles back to MS and the car performed without a hitch. If your in the market vehicle, call Chris Tropiano at Covert Cadillac. You won't be disappointed. Orrin & Elizabeth

Your sales professional, Cory Rutherford, treated us like family and took amazing care of us during the process of putting us in our preowned Cadillac.

We purchased a cadillac ats over the phone with Cory. Everything was done fast and easy, car was delivered with full tank of gas and spotless clean. The buying experience was quick and easy from 700 miles away. Professional and courteous and very helpful to a out of state buyer. We highly recommend Cory Rutherford.

We purchased a Certified Pre-Owned Cadillac from Chris recently. He made the buying experience stress-free and very easy. He was knowledgeable, professional, and very accommodating, even delivering the final paperwork to our home. Many thanks for your exceptional service, Chris!

Chris made selling my vehicle so easy! Had an offer right away and even hand delivered the check to my house- many thanks to you, Chris!