STG Auto Group of Montclair

Excellent service, greeted me the moment I came into the yard . Courteous at all times Would totally recommend this place

Lies from point A to point B. They are dishonest, thousands in hidden fees that they try to hide or dismiss. You need to read everything twice over in order to not get taken advantage of

The process was easy and uncomplicated. We appreciate the good ,swift service & the affordable price!

Excellent staff, and very helpful, made the car buying experience amazing, would definitely recommend STG Montclair, to friends and family

I was warned not to come here beforehand, however decided to since I already had an appointment. We show up and the car is already sold. Was communicating back and forth for 3 days and was told we can’t look at it due to it being maintenance, and detailed for the showroom floor. They make us an appointment to come test drive the car so we drive over an hour to come look at this car just for them to sell it before hand with no communication, but also as we arrive they simply did not care at all that we had an appointment and made our day out to come look at the car. Honestly one of if not the absolute worst dealership and business overall I have ever stepped foot into. Unprofessional, careless and is simply a spot I do not recommend at all to anyone under any circumstances. I even tried leaving zero starts and couldn’t so the one star you see isn’t even earned. Don’t waste your time and energy with STG Auto Group of Montclair.

I went there with my Girlfriend to buy a used Fiat EV. Everything was fine for the most part, but the car was missing a charger. The salesman, Jerry, said he'd order a charger for her and that it'd be there next week, and that he would call when it came in. Seemed simple enough. But he never called, and instead dodged all her calls. Then when she finally insisted in talking to a manager, he said they would never do such a thing. On top of that, a headlight and tail light went out barely a month after she got it home, and had driven it maybe five times. She mentioned that, and the supervisor's response was basically, oh well, not our problem. That may be technically true, but if that's how you do business, you are not someone who people should do business with. Buyer beware indeed. These people embody the worst stereotypes of the used car salesmen.

George was incredibly helpful and made everything easy. I’m very happy with my RAV4 deal.

Predatory sales tactics and language discrimination. "I had a terrible experience at STG Auto Group of Montclair. They took advantage of the fact that I do not speak, read, or write English. They never provided a translation of the contract, which is a legal requirement in California if the deal was negotiated in Spanish. The salesperson lied to me, claiming that the bank required me to purchase nearly $6,000 in unnecessary 'add-on' products (Tracking Device, Replacement Protection, and Appearance Protection) just to get the loan approved. This is a lie and an illegal practice. I’ve tried to speak with the manager twice in person, called, and sent emails to cancel these products, but they are dodging me. They even delivered the car without floor mats. I have already filed a formal complaint with the DMV and other government agencies. Stay away from this place; they are abusive and dishonest

I had an extremely frustrating experience with STG Auto Group and feel obligated to warn others. Their communication and customer service have been absolutely terrible. When I bought my car, they installed a GPS tracker—but it was spliced into the wiring incorrectly. It ended up causing issues and I had to pay out of pocket to have it professionally removed. When I contacted STG Auto Group about it, they refused to reimburse me for the cost, even though the problem was caused by their faulty installation. On top of that, they also promised to fix the driver-side door striker before or after the sale. It’s now been over a month and the repair still hasn’t been done. Every time I try to follow up, the sales manager, Ceaser, just gives me the runaround with excuses and no real resolution. Even more disappointing, the general manager, Neiman, has never reached out or attempted to address the situation at all. For a dealership that claims to care about customers, this level of neglect is unacceptable. Between the poor workmanship, broken promises, lack of accountability, and terrible communication, this has been one of the worst car-buying experiences I’ve had. I strongly recommend thinking twice before doing business with STG Auto Group

Ronit was really patient with us , couldnt come to an agreement at first but was able to work with us all the way through till we figured something out . Again ronit was very patient and very kind. Will happily buy from them again in the future