Reviews
Recent Ascent Purchase & First Time Subaru Buyer
My husband and I walked into Gateway Subaru to speak with a specific salesman that was referred to us. He was with clients so Barb Sieger assisted us with information and test driving the Ascent. Several months passed before we decided to purchase our Ascent. During that time, Barb followed up with us a few times, but she was very patient and never pressured us, which we appreciated. Once we decided to buy, we contacted 3 other dealers looking for the best deal with the features and colors we wanted in a two week turnaround. Barb offered us the best deal and we enjoyed her friendly personality and professionalism. We already had financing, but Zach Nagler was able to get us a lower interest rate. We purchased the zxilon paint protection treatment, but were not happy with the application. We understand things happen, but what matters is how the problem is resolved. We spoke to Zach and Wendy Schiavone and they immediately apologized and assured us the treatment would be redone at our convenience. Due to the new technology on the Ascent, we took the Love Encore class with Aislyn Vangenderen who is very knowledgeable. We are first time Subaru buyers and are very pleased with our experience with Gateway Subaru and their staff. We would definitely recommend Gateway Subaru to anyone interested in buying a Subaru and we look forward to dealing with them to service our Ascent.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We are delighted that you had a great experience and we hope to see you again in the future!
How buying a new car should be
From beginning to end this was a great car buying experience. I recommend Gateway Subaru and Kevin Miller to anyone looking for a quality, professional and courteous car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your new Subaru and welcome to the family here at Gateway!
Purchased a new Forester
We speak great deal of Time car shopping. We traveled far and wide only to find and purchase a car in our own community. Joe was knowledgeable, helpful and easy to work with through the process. Zach Nagler, the finance manager came in at the end and made our purchase experience even better.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your kind words and your great experience with Joe. We are excited to have you join our Gateway family. Drive safely!
Look Ma, no cavities!!
I usually approach buying a new car with all the enthusiasm of getting a root canal done. I am pleased to report my experience with Gateway Subaru was the equivalent of a dental report of "no cavities, no problems"!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are so pleased that you enjoyed your experience, and we look forward to providing you the same excellent service in the years to come. Enjoy your new Subaru!
By far the best car buying experience I have ever had
I am 74 years old and have purchased many cars over the years, both new and used. I can honestly say I have never had a better experience with any dealership. I felt very important to everyone I delt with, even though this was my first Subaru purchase..No pressure to purchase anything but what i wanted. I could not have been treated any better by Shawn or anyone of the staff I met with. The first price quoted to me was so fair that no negotiation was necessary.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wayne, Know that your satisfaction remains important to us! We as a staff do our best to ensure you have a 'pain-free' car buying experience! Thank you so much for your business and your kind words!
Great experience from beginning to end!
Hi Dealing with Kevin, Zach and Gateway Subaru was nothing but wonderful. Kevin went above and beyond to ensure we understood all the important features of the vehicle, he even paired our phone for us. Kevin also took it upon himself to mark the pages of the owners manuals to ensure we could easily find and access the important features of the car. Kevin also showed us the service bays and informed us of how you enter the building if you need service. Zach was great to deal with as well. Overall I would rate them a 10 out of 10. This is our 1st Subaru but not our last.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the great feedback! We hope you continue to visit us in the future and enjoy your new Subaru!
This was my most pleasant car buying experience.
The dealership was very pleasant and comfortable. Don was very well informed about all the vehicles and answered all my questions very well and was also patient with me. Pleasant little drive around the block in the pre owned certified Forester convinced me to buy that car, but it was Don that convinced me to buy at Gateway. Everyone I talked to with was most efficient and I’m sure I will trade with Gateway and I will go to Don Scullen in the future!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your kind words! We are very excited to have you join the Gateway family and we look forward to seeing you in the future!
Car salesman Shawn Edler
Highly reccommend Shawn Edler, his professionalism and eagerness to help was above and beyond. Wendy and Zach were very helpful and easy to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Teresa, We are so happy that you had a great experience with Shawn, Wendy and Zach! The team does what they can to make every experience positive! Enjoy many miles in your new car!
Excellent all around
Steve Wergin made my car buying experience FUN. I felt confident that I was getting a good deal, getting EXACTLY what I wanted, and getting all the necessary information about the car to make the best choice possible. I definitely recommend Steve Wergin and this dealership to anyone who’s considering purchasing a new car. I couldn’t have asked for a better experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Becki, Thank you for taking the time to share your review! We are so glad you had such a positive experience with Steve and the rest of the staff you came in contact with! Welcome to the Gateway Subaru Family!
Jeff is the BEST!!!
Jeff Little is one of a kind! He is completely transparent with you and he can work magic on a deal. He treats his customers with respect and works tirelessly to get the best outcome for his customers. I have purchased many vehicles (4 from Jeff alone!) and Jeff stands above in his customer service!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Roger, As a staff we are so proud of Jeff for ensuring you get what you need! Thank you so much for your repeat business and your kind words. Also thank you for being a part of the family here at Gateway Subaru.
