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Manchester Motors

(409 reviews)
Visit Manchester Motors
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–5:30pm
Tuesday 9:00am–8:00pm 7:30am–5:30pm
Wednesday 9:00am–8:00pm 7:30am–5:30pm
Thursday 9:00am–8:00pm 7:30am–5:30pm
Friday 9:00am–8:00am 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
(410) 343-7100 (410) 343-7100

Reviews

(409 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Manchester Motors from DealerRater.

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Buyer beware

I was working with Howard on closing out a deal on a 2018 Promaster . I called and texted several times asking to put a deposit down on Friday 1/22/21 . All of my texts and phone calls were not returned until 1/25/21 . Howard then texted me on 1/25/21 and said another sales person had a customer coming in at 2:00 . He would not take a deposit . Then I received a text saying sorry for the late text but that customer had purchased the van . I really felt Neglected and lost the purchase of the van . This was after a buyers order was sent by email . If this is the way Manchester’s Motors conducts business Shame on them !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Greg, thanks for your feedback. Unfortunately Howard is off on Fridays and Saturdays can be quite busy. Additionally, we generally do not accept deposits to hold vehicles as we have several other salespeople and we operate on a first come-first serve basis. Good luck on your vehicle search.

freindly service

Came from Beltimote to purchase used van here, well worth it. Discovetrd lock on Driver door was defective, dealer fixed it, gave me a loaner while they did the repair

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review! Enjoy your van!

Manchester Motors -Glenrock

I live in Dallastown near several auto repair shops but I always drive to Glen Rock. Jason is the best, accessible, explains what needs to be done, honest and prices are good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mary, thank you so much for your kind words. We appreciate your business and loyalty!

Top notch team

Always a pleasant experience. The team is friendly and knowledgeable, This is the forth car purchased. Would highly recommend Manchester Motors for sales and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Scott, thank you so much for your kind words. We appreciate your continued business and hope you enjoy your new vehicle!

Love this service location

I take my vehicles to Perry and the guys at Manchester Motors because they do outstanding work at a fair price. They are very honest and they deliver the service in a timely manner. Great job and thanks for being there for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Rick, thank you so much for the great review! We appreciate your business!

Dolly

Very pleasant buying experience. No pressure salesman, very laid back, I had already done my homework on what car I wanted to test drive. I had an older vehicle that I traded in but no pressure.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review, Barbara! We appreciate your business.

18 Camry

Sooo this is a mixed review. My process my screw mostly by Elephant! But 2 months to get my car back. xxx. Basically missing parts when car was returned and areas not painted that was in accident. Overall the repairs done were great. 1 man show Don super nice guy. Well rounded guy!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

James, we apologize for your experience with your insurance company. Unfortunately we cannot control the timeframe in which they approve repairs or communicate with our shop. We felt the frustration as well and prefer to have repairs completed much quicker. If you have any issues with the repairs we completed, we do have a lifetime limited warranty and stand behind all of our work. Please reach out to 410-239-7745 and we would love to address any issues you may have with the repairs themselves. Thank you.

Outstanding Service

I found the car I wanted!! It was great service, the process went smoothly, and they answered all my questions, such a friendly atmosphere. I recommend Manchester Motors.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Elizabeth, thank you so much for your kind words! We are so happy we were able to assist you in getting the right car for you; please let us know if you need anything in the future!

Great experience

Every person I dealt with has been very pleasant, friendly, and helpful. When I initially walked away without a purchase, they contacted me before I made it home and said they had found a lender who agreed to the amount I was looking for. So back I went and drove away in a car I had always dreamed of owning. When I found a small, but necessary fix that needed to be made, their service department gave me a loaner, and it was fixed in two days. I would not hesitate to do business with Manchester Motors again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kris, thank you for sharing your experience with us. Enjoy your dream car and let us know if we can do anything else for you going forward!

Body Shop

Good repair work, easy to schedule work and on time. The shop was able to make the repairs even though it was not in the insurance list. Convenient location and decent customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thanks for the great review, Al! We appreciate your business!