Romain Cross Pointe Auto Park

4.8 out of 5 4.8
Rectangle 48
Sales 8:30 AM - 8:00 PM
Service 8:00 AM - 5:30 PM

Romain Cross Pointe Auto Park Hours

Sales

Monday

8:30 AM - 8:00 PM

Tuesday

8:30 AM - 8:00 PM

Wednesday

8:30 AM - 8:00 PM

Thursday

8:30 AM - 8:00 PM

Friday

8:30 AM - 8:00 PM

Saturday

8:30 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 5:30 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2010

At Romain Cross Pointe Auto Park we put the focus on you: the CUSTOMER! Since 1964, the Romain Automotive Group has expe

...

rienced continuous growth throughout its years of business. Dedicated to selling, leasing, and servicing new and used vehicles in a retail setting, the group owns and operates an expanding automobile network in Indiana.

"Home of the Lifetime Powertrain Warranty"

Service

Wheel Balance

$39.95 and up*

Oil, Filter Change

$39.95 and up*

Tire Rotation

$14.95 and up*

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
107 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 1.0 out of 5
    September 13, 2019

    Do not buy from them if you are an out of state buyer. I was working with Chris and while he was helpful, he didn't coordinate with other sales staff there... and another salesman sold the car I was looking at out from under me. I offered to put a down payment to hold the vehicle for me, and applied for financing through the dealer which they pulled my credit for. Never received an apology or even a call from management. They sold the car so that's all they care about.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We certainly understand your disappointment that the vehicle you were interested sold before we could finalize a deal. While we were in regular contac...t with you via email, your preferred contact method, another interested party was in contact with another sales executive at the same time. We regret that timing did not work in your favor for the purchase of this vehicle, but we do run into situations like this on occasion when a highly sought-after pre-owned vehicle goes onto market. We apologize for any inconvenience to you.

  • 5.0 out of 5
    May 12, 2019

    Helpful friendly staff, nice selection of vehicles to choose from. Easy financing process. Never felt uncomfortable, or pursed into a decision to purchase... a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave a review. We value all of our customers at Romain and are so glad you had such a great experience!

  • June 23, 2014

    I purchased a vehicle from Romain Auto Cross Pointe and couldn't be happier with the entire process. Everyone at the dealership was very helpful and courteous.... Jason Woosley was absolutely the best sales person I have ever dealt with. I would highly recommend them to anyone who is looking to purchase a vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    May 3, 2019

    We found a Toyota Camry that would be perfect for our daughter at Romain. Ira Levy had the car ready to test drive when we arrived at the dealership.... He was great to work with and she got to drive the car home that day. We will go back to Romain to see Ira in the future!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thank you again for choosing Romain Bu...ick GMC and we hope to see you again.

  • 5.0 out of 5
    April 23, 2019

    We love our new Subaru Ascent, our salesperson Tyler Emmett, and the entire purchase and finance process at Romain. We have and will recommend our Subaru... to others.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to gi...ve us a call or stop by. Have an awesome day!

  • 5.0 out of 5
    April 11, 2019

    Great customer service. Tyler Emmett was amazing. Answered all of our questions and was extremely knowledgeable and helpful. I would definitely give him... a 5 star rating.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for rating your experience with Tyler as 5 stars! We appreciate the review and your business.

  • 5.0 out of 5
    December 18, 2018

    Tyler Emmett was a very knowledgeable sales rep. He explained all aspects of my new Subaru. He and the financial staff made it a stress free purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so pleased to hear that you had a stress-free experience when purchasing your new Subaru at Romain. Thank you for sharing your experience!

  • 5.0 out of 5
    November 14, 2018

    Salesman Brian Trask was a great help in buying a rare car from out of state. All emails and questions were answered quickly and thoroughly, and the whole... process was smooth and easy. Great customer service, would highly recommend Brian and the Romain team.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glen - what a great recommendation! Thank you for sharing your experience working with Brian on an out-of-state purchase. We are so pleased that we we...re able to work with you.

  • 5.0 out of 5
    September 10, 2018

    New car shopping at Romain was a positive experience for us. They were friendly & informative. Our salesman was Tyler Emmett. He was great from beginning... to end-polite and honest. He found us the perfect car & we love it!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Larry and Susie! Thanks so much for buying a car at Romain. We appreciate your business and your recommendation to others.

  • 5.0 out of 5
    July 31, 2018

    When it came time to replace our SUV, we knew we needed a 7 passenger capacity for transporting grandchildren. We contacted our salesman, Don Kipp, at... Romain to advise him of our plans to trade in early summer. He said the timing would be great and that we might want to take a look at the new Subaru Ascent. Don contacted us when the first Ascent became available to test drive and we fell in love with the vehicle. Don and all of the staff at Romain Subaru made the order and purchase process was a wonderful experience. We love our new Ascent and the grandkids give it thumbs up!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rick and Tana - we're so pleased to hear that you are loving your new Subaru Ascent. What a great way to travel around with your grandchildren. Hopefu...lly you'll even enjoy a road trip or two! We appreciate your business and this fantastic review of your experience with Don Kipp at Romain.

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