Keyes Chevrolet

2.0 out of 5 2.0

Reviews

2.0 out of 5 2.0
421 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 2, 2019

    "Im sorry " that's the only word that came out of Leslie García mouth, the worst customer service ever, I dropped my car yesterday because one of the seat... belts fail and this is my family car SUV they took a couple of weeks to get the parts me and my wife work the all day so we have a very busy schedule so weekend is the best option for us, since this is a long weekend we made plans with our kids to go out of the city, service department call us that will take more time that they expect so the car will be ready Saturday at 4pm so we move our plans around and we decided to do the trip on Sunday and Monday but I ask them if I can pick my car on Sunday and Frank (service department) told me that won't be any problem just stop by and pick it up, but when I step in to the dealer they said sorry I don't have your key there is nothing I can do,!so our long weekend trip was cancel because the unprofessional staff of Keyes Chevrolet can not move a finger to find a solution, please avoid to get assistance from Leslie García if you need any kind of help is very inefficient person

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Ronald, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to have a better understanding about... your experience. Please reach out to us at (818) 254-8277 at your earliest convenience and we will do our best to resolve this with you. Take care.

  • 1.0 out of 5
    August 26, 2019

    This place is filled with shady people. They advertised a car online for 65K to ensure they received the great deal sticker online. So I called and asked... to make sure that was the price and they said yes. When I get there they tell me the sticker is 70K and its a special price for today lololol, not realizing that is the online price. After test driving the car we sit down and the finance guys come back with an additional $2556. They said this additional pricing was for all the options the cars come with. I asked if those additions were on the car when they priced it online and they said yes. So I asked why would they price the car the way they did then online and asked if it was for people to come in and do the typical bait and switch for pricing. I stood up and just left. This place is NOT a place I would ever buy car from or do any business with. The only positive part about this place was the person that took me on the test drive. He is actually a really good person and couldn't do anything about the shenanigans that goes on at keyes of van nuys

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Our manager would... really like to speak with you more regarding this matter. Please reach out to us at (818) 254-8277. We look forward to hearing from you.

  • February 23, 2014

    Julio made my process fast n easy he is the best I bought my 2014 camaro from him n I love it I would recomend him for sure.....

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for this review, Cinthia! I'm pleased to hear that Julio made your vehicle purchase fast and easy. Congratulations on your 2014 Camaro! We h...ope you're enjoying it. Come back and see us again for your future car buying and service needs! Regards, Rick Alpern, General Manager

  • 1.0 out of 5
    December 19, 2018

    I called to get an estimate of the cost of repairs and the actual cost was double the amount My appointments that 140 and at closing they told me my car... would not be ready until the next day I had to get a rent a car and I had to pay for it I was very dissatisfied with the service

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Susan, we're disappointed to hear of the negative experience you had at our location. We would like to work towards a resolution, so if you are willin...g, please reach out to Vanessa Palacio at 818-782-3400 to discuss this further.

  • 5.0 out of 5
    December 19, 2018

    Great customer service especially from Alfredo Lopez great person was very helpful and was one of the reasons I decided to do business with Keyes. He answered... all my questions and meet up to the needs I wanted In a car and I’m thankful to say I am now an owner of a new 2019 Chevy Cruze thanks to his hard work, dedication, and customer service!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Keyes Chevrolet! We sincerely value your business and... look forward to your next visit!

  • 5.0 out of 5
    April 13, 2017

    Frank greeted me in the driveway at the time of my appt. he was upfront about all my fees and provided me recommended services that are approaching.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Veronica, thank you for the awesome feedback! We're very happy to hear that Frank was there to provide you with great service. Please feel free to cal...l or stop by if there is anything else we can do to help you. Sincerely, The Keyes Chevrolet Team

  • 5.0 out of 5
    April 11, 2017

    If I have the time to wait I love just sitting in your dealership and I can use the work stations or if I feel like relaxing there are at least 4 different... TVs that I can sit in a comfy chair. Frank is always helpful and updates me on my car if I am waiting or if it needs a more time for a service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Tamberley - We appreciate your input. Glad to hear that you are pleased with the service we offer here at Keyes Chevrolet. If there is anything more w...e can do for you please come back and see us any time! Take care! Sincerely, The Keyes Chevrolet Team

  • 5.0 out of 5
    April 10, 2017

    It was great and we love our new truck. Thank you for helping us with the build and purchase, We will be back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Carlos - Thank you for leaving us this great review. We are very happy to hear that we could be so helpful during your recent visit with us. We look f...orward to seeing you back again in the future! Sincerely, The Keyes Chevrolet Team

  • 5.0 out of 5
    April 7, 2017

    Easy to drop off and pick up all the team is willing to help to the customers anytime on a professional manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Pedro, thank you for taking the time to share your feedback. Each employee is a valued member of the Keyes Chevrolet team and we all strive to provid...e excellent service! We look forward to seeing you again in the future. Sincerely, The Keyes Chevrolet Team

  • 5.0 out of 5
    April 7, 2017

    staff was super kind, they really took care of my vehicle, making it clean and new again. definitely recommend this to a friend in the future.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Julia - Thank you so much for your review! We really appreciate your business and are so happy that our team could provide great service to you and yo...ur vehicle. We look forward to serving you again! Sincerely, The Keyes Chevrolet Team

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