Keyes Chevrolet

"Im sorry " that's the only word that came out of Leslie García mouth, the worst customer service ever, I dropped my car yesterday because one of the seat... belts fail and this is my family car SUV they took a couple of weeks to get the parts me and my wife work the all day so we have a very busy schedule so weekend is the best option for us, since this is a long weekend we made plans with our kids to go out of the city, service department call us that will take more time that they expect so the car will be ready Saturday at 4pm so we move our plans around and we decided to do the trip on Sunday and Monday but I ask them if I can pick my car on Sunday and Frank (service department) told me that won't be any problem just stop by and pick it up, but when I step in to the dealer they said sorry I don't have your key there is nothing I can do,!so our long weekend trip was cancel because the unprofessional staff of Keyes Chevrolet can not move a finger to find a solution, please avoid to get assistance from Leslie García if you need any kind of help is very inefficient person

This place is filled with shady people. They advertised a car online for 65K to ensure they received the great deal sticker online. So I called and asked... to make sure that was the price and they said yes. When I get there they tell me the sticker is 70K and its a special price for today lololol, not realizing that is the online price. After test driving the car we sit down and the finance guys come back with an additional $2556. They said this additional pricing was for all the options the cars come with. I asked if those additions were on the car when they priced it online and they said yes. So I asked why would they price the car the way they did then online and asked if it was for people to come in and do the typical bait and switch for pricing. I stood up and just left. This place is NOT a place I would ever buy car from or do any business with. The only positive part about this place was the person that took me on the test drive. He is actually a really good person and couldn't do anything about the shenanigans that goes on at keyes of van nuys

Julio made my process fast n easy he is the best I bought my 2014 camaro from him n I love it I would recomend him for sure.....

I called to get an estimate of the cost of repairs and the actual cost was double the amount My appointments that 140 and at closing they told me my car... would not be ready until the next day I had to get a rent a car and I had to pay for it I was very dissatisfied with the service

Great customer service especially from Alfredo Lopez great person was very helpful and was one of the reasons I decided to do business with Keyes. He answered... all my questions and meet up to the needs I wanted In a car and I’m thankful to say I am now an owner of a new 2019 Chevy Cruze thanks to his hard work, dedication, and customer service!

Frank greeted me in the driveway at the time of my appt. he was upfront about all my fees and provided me recommended services that are approaching.

If I have the time to wait I love just sitting in your dealership and I can use the work stations or if I feel like relaxing there are at least 4 different... TVs that I can sit in a comfy chair. Frank is always helpful and updates me on my car if I am waiting or if it needs a more time for a service.

It was great and we love our new truck. Thank you for helping us with the build and purchase, We will be back.

Easy to drop off and pick up all the team is willing to help to the customers anytime on a professional manner.

staff was super kind, they really took care of my vehicle, making it clean and new again. definitely recommend this to a friend in the future.