Lexus Escondido

Phoned dealership to find out the life of my warranty on my battery. Gave them my VIN#. I was told by service Dept that someone will get back to me. It’s been 48 hrs now and no return call. I called other dealership and got the answer in a seconds. But customer service!

xx Yoon couldn’t even answer some basic maintenance questions regarding a car that I was going to purchase. Now that I’ve purchase a different car, the dealership has needed to drop the price to below my initial offering because of low demand. The epitome of a dysfunctional dealership with severely inadequate staff.

After 3 weeks of attempting to get clarification on some abuse I found from a previous owner on a car that I was interested, I gave up. I had to reach out to the GM - even he chose not to return a simple, respectful question regarding service history. Take your business elsewhere - This dealership has lowered the bar to the floor with quality of staff and vehicle.

After my car broke down i was left with a difficult decision, to invest in it or buy another car. I did online window shopping for a used vehicle. The Lexus website was very easy to navigate through and apply for credit. I was contacted the following day and informed about the vehicle i was interested in. A 2010 Toyota Camry. I went in the following day and spoke with Omid. Omid was great! Very helpful and informative. I felt like he had my best interest in mind and not at all like I was in a small dealership only looking to make a sale. Even after coming home with the car, Omid and i stayed in contact via email to make sure i was satisfied with my purchase. I have never been more satisfied with an auto purchase in my life! Lexus of Escondido has become my go to place for any of my future vehicles, and the dealership I'll be recommending to family and friends.

I'd compare it to buying a million dollar home that's infested with termites. Everything is beautiful on the surface, but you'd better be cautious & watch out for cracks because, if you don't, there's a good chance the roof might fall in on you.

NEVER BUY, LEASE, OR MAKE ANY DEALS WITH THIS DEALERSHIP, THEY ARE UNFAIR & LIARS! If zero stars where possible that's exactly what I would rate this dealership. I have been blatantly lied to and been treated unfairly at Lexus of Escondido. I contacted the dealership to see what their best deal was for them to roll over my excess miles onto the new lease. I sent them over a deal that Lexus of San Diego was offering me and wanted to see if they could beat that price. I worked the deal with Karen MacKichan and the entire 2 hours that we sat down and talked about the deal I constantly repeated over and over that the overages of miles were going to be included in the deal, and she agreed. I had a witness with me the day the deal was made and i drove off with a $460 monthly payment that was suppose to include the overages of miles. A month later I get a letter in the mail from Lexus Financial Services stating that I owe them $3,200!! I called Karen right away and made her aware that I had received this letter, she calmly told me that it might take them a month or so to notice that the miles where rolled over to the new lease. So, I called Lexus financial and made them aware that I had got into a new lease and the mile overages where rolled over to the new lease. Now in October I get a 3rd letter stating that I owe them for mile overages. I contacted Karen AGAIN and this time she said that her or her manager Matt Schaffer do not have ANYTHING on file stating that the deal made was to roll over the miles. Now they want me to pay $3,200 in mile overages and then they left me with a HUGE monthly payment of $460!! on a Lexus IS300 where I could have gotten a much better deal somewhere else like Lexus of San Diego where I had purchased my first Lexus. I would not recommend anyone not friends, family, or even people I do not like to this dealership as they are fraudulent business people along with liars. I will be seeking legal help in this matter and will not settle for this unfairness.

Thank you Lexus Escondido!!! I just leased a Lexus NX 300 F Sport from Lexus. My salesman were Attila Vecsernyes and Randy Knight. They took their time showing me how everything works and also did a test drive with me. Robert Averill came in and did a great job getting the numbers I needed on the lease. Marque Piekaar is a real sweet lady that wrote up the contract. Lexus Escondido took care of all the details and made it real easy to purchase the car. I will always be a customer and better yet tell anyone interested in a Lexus car to visit Lexus Escondido. Mark Jordan

We had dinner reservation at Vintana restaurant. My husband and I came early to check their SUV’s. We were the only customers walking around the display lot but not a single sales representative approached us. “WHAT AN IMPRESSION” That was a Wednesday, 2 days after we went to the Mercedes-Benz dealership in Temecula. What a big difference!!!! We were immediately approached by a sales rep. We went home that day driving a brand new car. Your loss, their gain. DON’T JUDGE THE BOOK BY IT’S COVER.

Andrew was kind and patient as I test drove numerous Lexus' models until we found the perfect model for me. He really worked hard to make sure I purchased the right car for me. Thank you, Andrew!

My daughter purchased two vehicles from Escondido Lexus and I already owned a Lexus (which I purchased from a Northern California dealer, years ago).It was now time for me to purchase again, so my first choice was to work with Lexus Escondido. Although the process took a little longer than I would have liked, they did quickly wrap things up once I asked. Sales consultant, Steve Knox, who we had planned on working with, was out for the day so he referred us to work with Scott Hillier. Scott was very knowledgeable about all of the cars and took just the right amount of time to explain the features we were interested in. Sammy Doumit, Sales Manager was extremely accommodating and genuinely wanted to earn our business. He listened to our needs and quickly worked with us. Can't wait to work with them again!