Mercedes-Benz of Chicago

Steve Katsaros and Matt Schenek were a pleasure to work with. They got me the best price for my car out of any other dealership and were able to accommodate all my needs with the exact car I wanted. They both stayed in touch with me throughout the entire process both by email and phone calls to keep me up to date with the status of my car since it was coming from the factory. The car also came in early which I'm thrilled about. Very happy!

...I have had no issues in dealing with service at MB. Daniel Hoffman has always been steadfast in helping to resolve my issues and provide the best explanation and process for my service needs. Expensive cars have expensive repairs, so there's no complaints for me. I'll get each one done as I see fit.

As always excellent service in all respects. Chuck is outstanding. The service center is why I buy from Fletcher Jones.

Dan Hoffman is my service guy and always provides a great experience. Tells me when exactly things will be done and calls before doing anything. Is great at explaining what HAS to be done and what can WAIT and what would be NICE to do.

I worked with Carlos Regadalo and I must say the experience was excellent. This is my first car ever and I am from michigan. There was 5 month wait period to get Mercedes CLA 250 in michigan and carlos promised me to deliver the vehicle in 2 months. Infact I got the vehicle in less than 2 months and I have never been happy like this before. Working with him was a smooth process and I cant ask for better. If you want to buy Mercedes and want to have a tension free experience I strongly recommend to visit this place and work with Carlos if possible. Thank you so much Mercedes Benz of Chicago for making my first car buying experience a wonderful one.

Marco has been helping me for the last 2 years. He is very thorough and friendly. I will go back and ask for him again.

We arrived at the show room and were told by a salesman that he had a customer who just arrived but that the manager "Matthew" would take care of us. After waiting 15 minutes with no one showing up and none of the numerous people just sitting at their desks, we left. If that is how they treat you before the sale, I would be concerned after the sale.

Mercedes Benz Service in Chicago has the best looking facilities. When it comes to servicing your car. You cannot walk out of there without a $2,000 bill and repairs that they either appear to have caused themselves OR they you are charged for but it is questionable whether they actually even checked for them much less performed them. Their attitude appears to be if you can afford an M you can afford anything we want to charge and don't question us. For example, they tell me a spring is broken.. It is.. I wonder if they did it since the break is clean and shiny. It's gonna be $1200 to repair. I take it to a suburban dealer and its $500 to repair. Having been told my car needed a steering column flush with only like 35,000 miles on the car. I say NO. My husband brings it in they tell him the same thing he says okay. I bring it in six months later and they tell me I need a steering column flush again I hit the ceiling. They "check" and say oh yes it is in our records. SO... you figure it out. I have it towed in because I have two flat tires. I already called parts and got the pricing for the premium tires. I know what the standard tires ratings etc are too. The service manager tries to give me the premium pricing for the standard tires. I tell him NOOOOO that's the price for the premium I have already checked, and I will check my tires when they are installed. SO at that he orderrs the correct premium tires. That was my last visit. People just don't check. It's one thing to pay for the convenience of the location. It's quite another thing to be blatantly ripped off and lied to about what your car needs.

Erick McGregor is extroadinary in his service, care, and attitude. It is a joy to work with him

Geoff Hult is the service director who I deal with. He is always accommodating and gets me in and out quickly. Geoff and his team are always professional and a pleasure to deal with. Needless to say I leave there feeling satisfied and confident that my vehicle has been well taken care of .