Reviews
Great dealership!
Quality Mazda was a great car buying experience. I worked directly with Ben Vigil. He is awesome. He really cares about his customers and doesn't treat you like a sale. He did his absolute best to get me the best possible deal he could and really worked with me. I couldn't be happier with the outcome. I also worked with audra who was extremely helpful and attentive to me and my needs. Kudos to everyone at Quality! I look forward to dealing with them in the future for my car servicing and any future car buying. I will refer anyone looking for a new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Sales Team
Ben was our sales person and he was great. We were at the dealership for almost 5 hours and he went beyond the call of duty to finish the deal and get us on the road with our new Mazda. Also liked Pavel, the Finance Manager. I'd recommend this dealership for anyone in Central New Mexico looking for a good deal on a Mazda.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Car buying as it should be
After scouring the internet for a handful of specific vehicles I found some options at Quality I like. I inquired on the web and a day later I got a call back. After a bit of back and forth and an outstanding video intro to the vehicle and the service from Andrew I was sure this was the car. Making the price work took little time and soon I was in it and out the door. Couldn't be happier. Thanks Audra and Andrew again for everything! Mike
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent experience!
Andrew provided friendly and efficient customer service. I felt that he was concern and sensitive to all my questions, concerns and needs! I would highly recommend him and I was very happy with my visit to Quality Mazda. Thank you Andrew for helping me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Two Cars and Counting
We have purchased a 2016 Mazda CX-3 and 2017 Mazda 6 from Ben and both sales experiences were great. We would recommend our friends to Ben and return to him for other Mazda purchases. We also purchased service contracts for these two cars. Service has gone very well, too. Quality Mazda is a much better dealership than University Mazda or Santa Fe Mazda. No matter where you live in Albuquerque/Santa Fe, go to Quality!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Absolutely fantastic.
I had the extreme pleasure of working with dedicated, knowledgeable, and professional individuals at Quality Mazda. Working with Andrew, the salesman, I was stunned at just how relaxed the atmosphere was. There was no pressure or anything of the sort; none of the typical "vibes" you associate with a car salesman. Just straight answers, and a lot of laughter. Andrew even took the time to introduce me to the service representative, which was really cool. Next, I met with Daniel of the finance department. Another professional, but light-hearted guy who had no problem joking between the important stuff. Overall, the whole crew I interacted with at Quality Mazda were all amazing individuals and I would HIGHLY recommend their service to anyone who asks. Thanks, again, Andrew, Justin, and Daniel. I have no problem saying you'll definitely be my first stop when I need another vehicle again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wonderful experience from test drive to drive away
I've purchased cars at many dealerships in town, nothing compares to this experience. Ben Vigil was eager to show us what we asked to see, never "selling" - but very helpful and informative. I chose a color and option combo that was not on their lot - their whole team found the "right ONE" out of state and arranged its delivery. Pavel in finance was very friendly and efficient. Overall we spent more time tooling around on test drives in various models than we did on any of the"boring" parts of the car buying process. Highly recommend this dealer for purchase and am hoping the service experience proves to be more of the same.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Dealership
This is the best dealership I have ever had the pleasure of working with. I have bought four cars from them. Their staff is courteous, friendly, and highly professional, and helpful. They are fair and honest concerning the value of our trade in, and the value of the car we were interested in buying. The experience does not end with the sale; the service personal are also top notch and NICE! We have come back to them again and again. I can not imagine a reason to go to any one else.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Extraordinary; truly exceptional
Our experience exceeded expectations; we reached out to QM before we even moved to New Mexico. Everything Ben did made the process to lease a Mazda 3Grand Touring simple and easy. When Ben realized we were flying in rather than driving to NM for our move, he offered to pick us up at the airport! Who ever heard of that? When we arrived at QM, he had all the paperwork ready (he had worked with us ahead of time to get the information needed) so all we needed to do was sign on the dotted line. He took great care to orient us to the features and benefits of the car before we drove off. His professionalism, enthusiasm, and willingness to be of support in any way possible made our experience with QM incredibly positive and all the more memorable. That experience has continued as we have reached out for support from other parts of the dealership. We look forward to being loyal customers.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The Mazda Dude Andrew Heavner
You can not and WILL not find a better place and person to do business with. Andrew will go above and beyond to make sure his customers are well taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
