Reviews
Received polite and professional service during my purchase and when picking up the new Outback.
Received polite and professional service during my purchase and when picking up the new Outback.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing you found our service polite and professional during both purchase and pickup means a lot to our team. Thank you for choosing our dealership for your new Outback.
Service scheduled for 3 hours service, wrong tires ordered or received, had to drive to Mooreseville 3 different times. Then didn’t even complete all the service that was supposed to be done. Wanted me to drive back home and come back the next day so they could complete the service that wasn’t done. The entire time they were playing the blame game, I didn’t know about the oil change service. Well it was in the computer a week ago when service was scheduled and also written on the drop off envelope. Totally dissatisfied with the entire encounter
Service scheduled for 3 hours service, wrong tires ordered or received, had to drive to Mooreseville 3 different times. Then didn’t even complete all the service that was supposed to be done. Wanted me to drive back home and come back the next day so they could complete the service that wasn’t done. The entire time they were playing the blame game, I didn’t know about the oil change service. Well it was in the computer a week ago when service was scheduled and also written on the drop off envelope. Totally dissatisfied with the entire encounter
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Gabe and the rest of the sales crew worked hard to get us the car of our dreams, despite us changing our color choice midway through the process. This CrossTrek will be our 3rd Subi.
Gabe and the rest of the sales crew worked hard to get us the car of our dreams, despite us changing our color choice midway through the process. This CrossTrek will be our 3rd Subi.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that our team, especially Gabe, could secure the Crosstrek you dreamed of despite the mid-process color change is truly rewarding. Congratulations on your new Subaru Crosstrek, your third Subaru, and thank you for your kind words and five-star rating.
This was my second Subaru purchased from Randy Marion Subaru. Great buying experience both times.
This was my second Subaru purchased from Randy Marion Subaru. Great buying experience both times.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing you enjoyed your purchase of the new Outback as much as your first Subaru means a great deal to our team. Thank you for choosing our dealership again.
Everyone we worked with went above and beyond to meet our needs. Thank you again.....
Everyone we worked with went above and beyond to meet our needs. Thank you again.....
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Knowing that we exceeded your expectations when you purchased your used Outback is rewarding. Thank you again for choosing our dealership.
Mark was great. Very personable and kind. He explained the service issue with my oil pan, the warranty and gave me the use of a loaner while car was being serviced. I live several hours away and do not like the subaru dealership in my area and will make the drive to come to Randy Marion subaru dealership. Thank you.
Mark was great. Very personable and kind. He explained the service issue with my oil pan, the warranty and gave me the use of a loaner while car was being serviced. I live several hours away and do not like the subaru dealership in my area and will make the drive to come to Randy Marion subaru dealership. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing the loaner car helped you while your Ascent was in for service means a lot to our team. Mark is grateful for your kind words about his clear explanations of the oil pan issue and warranty. It’s great to know you’ll make the drive to see us again, and we appreciate your trust in our service department.
Had a great experience working with the GSM Brian and our sales associate Nick. They made sure everything was handled and the communication was excellent.
Had a great experience working with the GSM Brian and our sales associate Nick. They made sure everything was handled and the communication was excellent.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Knowing that our communication was clear and met your needs means a lot to our team. Brian and Nick were pleased to guide you through every step and hope you’re loving your new Crosstrek.
Jacob is the absolute best! He makes sure any issues are resolved the way he would like the job done if he were the customer, just to make sure I stay a vey happy happy customer. I could not ask for a better partner when it comes to maintenance for my new Subaru!
Jacob is the absolute best! He makes sure any issues are resolved the way he would like the job done if he were the customer, just to make sure I stay a vey happy happy customer. I could not ask for a better partner when it comes to maintenance for my new Subaru!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your praise of Jacob’s customer-first approach highlights our service team’s commitment to quality care. Knowing you can trust him with your Crosstrek maintenance means a lot to our team. Thank you for the five-star rating.
Always great to work with Aaron and the others at Randy Marion Subaru! Thanks very much!
Always great to work with Aaron and the others at Randy Marion Subaru! Thanks very much!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing that working with Aaron and our service team is always a positive experience is rewarding. Thank you for trusting us with the service on your Forester; your kind words mean a lot to us.
Thank you for taking the time to make sure my car is prepared for travel . Appreciate mark
Thank you for taking the time to make sure my car is prepared for travel . Appreciate mark
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks so much for the five stars! We’re glad Mark could prepare your Subaru Forester for travel.