Bergstrom Buick GMC Cadillac of Green Bay

My husband and I are leasing a 2014 GMC Acadia. We are new to the leasing experience and our salesperson Ryan, and all the staff we worked with, did an excellent job walking us through the process. We are very happy with our purchase.

Stabilitrak/ABS warming came on. Called service garage to see if they could look at it, seeing as it was a Friday and I was scheduled to work the weekend. Wanted to make sure that the vehicle was drivable. Contacted Shaun in the service garage and they looked at it and came back with the diagnoses of some teeth missing. Vehicle was drivable. Scheduled work to be done on Monday Dec.30th. Appraiser came out, they gave me a loaner so I could get my errands done. Within a few hours they were calling that the vehicle was done. Quick, friendly service. Awesome, for such short notice. They squeezed me in to get the issue taken care of. Thank you

My only concern was when I called to let them know about the new error codes I was receiving the lady said I would have to schedule a new appointment ( which would be about a week) because this was now going to take more time than my appointment was set up for. After talking to service manager stating this was a safety issue he kept me in my original appointment.

Overall a very good experience. Randy was very helpful and attentive, answered all of our questions. Customer Service was excellent. Your Starbucks machine is awesome.

Mike was great! He took the time to answer my questions, researched when the last replacement air filter was done, and reviewed the point inspection on Christmas Eve! His efforts have given me a more positive perspective on Bergstrom.

Ann is so efficient and friendly it's nice to deal with her. The only problem is that you address e-mails to Gary. My name is Jean! I would really appreciate you correcting this.

The service was good and completed in less time than estimated. The new lounge is too open, making it really loud (noise from the showroom, people walking past to use the bathroom) and cold.

This was the 2nd car we bought at Bergstrom GMC in Green Bay in the last 2 years. We worked with Ryan in Sales both times and he was knowledgable and a pleasure to work with. Will definitely do more business at Bergstrom GMC.

Everyone did everything they could to make me happy and get me out the door with my new car. This process was very easy even though I was out of state.

I am a new customer with Bergstrom I was pleased with all aspects of the service. And I especially enjoyed the treats in the customers' lounge after a long day of Christmas shopping! Thanks!