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Carville's Auto Mart

(958 reviews)
Visit Carville's Auto Mart
Sales hours: 8:00am to 6:00pm
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Sales
Monday 8:00am–8:00pm
Tuesday 8:00am–8:00pm
Wednesday 8:00am–8:00pm
Thursday 8:00am–8:00pm
Friday 8:00am–8:00pm
Saturday 8:00am–6:00pm
Sunday Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
(888) 339-8440 (888) 339-8440

Reviews

(958 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carville's Auto Mart from DealerRater.

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Joel was very helpful and and amazing salesman.

Joel was very helpful and and amazing salesman. Knew how to sort and figure out what we were looking for. Would definitely ask first and recommend 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fernando got my daughter’s dream car .

Fernando got my daughter’s dream car . Thank you for an awesome experience. Will come back again . Carville’s has been nothing but good to us over the past 15 years.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
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Thank you Mark!

Thank you Mark! You were fun to work with and very genuine. I did get what I wanted for my trade in and the van is exactly what I want. Thanks as well to Steve R for putting the finishing touches on the transaction. I truly appreciated it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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If we could give them 7 stars out of 5 we would.

If we could give them 7 stars out of 5 we would. If you are looking for a used car, do yourself a favor and go see Matt at Carville. We recently completed a purchase with Matt's assistance and we could NOT be happier. Matt was the ultimate conscience professional, better than that, Matt really listened to our needs and worked with us to find the right vehicle at the right price. No Hassles, No Pressures, just honest work and integrity in our dealings. Matt went over and above our expectations to not just find us a vehicle, but as we were in a bit of a time crunch, Matt came in on his scheduled day off to finish the deal. Then he ensured the items we agreed to in our deal were completed and timely. He was truly a superstar. We also worked with Kevin who surprised us with his willingness and ability to work us through a couple of challenges, which admittedly were truly above and beyond what is customary for a car dealership. Again no pressures, just facts. A special shout out to Jesse in the finance department for his thorough professional manner, finding appropriate financing at a very reasonable rate and specifically in explaining the nuances of all the required documents. We could go on and on. The TEAM at CARVILLE made our purchase as comfortable and enjoyable as possible. In fact, I will even say that having purchased more than a dozen cars in my lifetime, it was the best car purchase experience I've ever encountered. Truly hard to believe in this day and age... Looking back, at this moment we are unable to think on literally anything the CARVILLE Team could possibly have done to make this experience more pleasant, enjoyable or appropriate. Thank you Matt and the entire CARVILLE Team for making this a great deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Thank you, John, for such a great car buying experience!

Thank you, John, for such a great car buying experience! You are one of a kind salesperson and I will recommend you and Carvilles to all my friends and family!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Terrible experience: they used a credit report/score that

Terrible experience: they used a credit report/score that was at lease 50 points lower than I obtained from Experian on the same day. They only offered me only two car options, they added $1900 to cost of vehicle for mandatory one year warranty. They provided a 19% interest on financing. They put charges on the financing without explanation. Treated me like I was stupid because I misheard something. They added 6 months to the financing without explanation. The car stunk from cigarette smoke and the ashtrays were full of cigarette butts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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Great experience, our salesman was amazing!

Great experience, our salesman was amazing! Very friendly and accommodating to our needs and budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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These guys make you feel no pressure and comfortable

These guys make you feel no pressure and comfortable during the whole experience. Mark was super nice and patient with my wife and I, plus Jesse is very honest and caring in his approach to assisting with the sale. I loved the whole process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Top Notch Service

Just financed a truck with Carville's. James, Tony and Gee worked hard and got me a great deal! Thank you so much! Their hospitality and customer service is top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car experience!

Cannot thank Jacob Shouse enough! He did everything he could do get us into the vehicle we wanted and we left very happy. He was honest about all the numbers and didn't hide any details. Really knew his stuff about his cars and gave us all the options possible. We will most definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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