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Carville's Auto Mart

(960 reviews)
Visit Carville's Auto Mart
Sales hours: 8:00am to 8:00pm
View all hours
Sales
Monday 8:00am–8:00pm
Tuesday 8:00am–8:00pm
Wednesday 8:00am–8:00pm
Thursday 8:00am–8:00pm
Friday 8:00am–8:00pm
Saturday 8:00am–6:00pm
Sunday Closed
2020 consumer dealer award
View 4 awards
2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
(888) 339-8440 (888) 339-8440

Reviews

(960 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Carville's Auto Mart from DealerRater.

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Top Notch Service

Just financed a truck with Carville's. James, Tony and Gee worked hard and got me a great deal! Thank you so much! Their hospitality and customer service is top notch!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Best car experience!

Cannot thank Jacob Shouse enough! He did everything he could do get us into the vehicle we wanted and we left very happy. He was honest about all the numbers and didn't hide any details. Really knew his stuff about his cars and gave us all the options possible. We will most definitely be back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They have a quick process

Fernando was awesome! He had an idea on what I was looking for and kept me updated when ever anything came in. He managed to hook me up with a pretty good deal, and in no time at all

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Had an awesome experience and Caravelle’s Auto Mart and

Had an awesome experience and Caravelle’s Auto Mart and had a great experience with Tony our car salesman and also had a great experience with James the finance guy! Great people! Answered all my questions and got us a good deal! I’ll be back soon to get something for my 16 year old in 6 months!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had an awesome experience buying my new Chevy Cruze!

I had an awesome experience buying my new Chevy Cruze! Our Sales Agent, John, was very patient and really cared about us as customers. We will definitely go back when it is time to buy our son a car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Matt took great care of us.

Matt took great care of us. I live out of state and the process has gone very smoothly. Answered all my questions, sent videos, pictures, and overnighted all my paperwork. Great service!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Should be first come first served!

Was working a deal on a truck with a salesman. I made an offer, was waiting for a response from the manager. Another person came in later in the day and offered more money. I was called by another salesman and was told to match the price of the second offer or lose the deal. The first customer should get an answer yes/no on an offer before another person later in the day gets an opportunity!! This is common practice at dealerships apparently these guys don't practice this!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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I had a great experience with the team at Carvilles, Gee

I had a great experience with the team at Carvilles, Gee was great he listened to my needs and was able to get me a loan when others couldn’t! I’ll definitely be back next time I need a new truck!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Kevin gave me a great deal on a car I will buy every

Kevin gave me a great deal on a car I will buy every car from him

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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This guy is an absolute xxx!

This guy is an absolute xxx! This dealership sold my daughter a truck for $27,000 that was completely destroyed internally, which we discovered after Carville's denied any water damage and told us my daughter was covered by the warranty, which was a lie as the warranty specifically states it does not cover water damage/rust. We were working with Wyatt, the service manager, who was trying to right the wrong and this guy's comes in and blows up everything. I have never been completely talked over and blown off like this guy did. I have filed complaints with the BBB, Tom Martino, and am now hiring an attorney. If this business screwed you too, feel free to join as we will gladly start a class action lawsuit. We met another young lady there who had a similar issue, noticing engine problems within 24 hours. They have had her car for 5 months, while she is making payments, and still have not fixed it. SHAME ON YOU, CARVILLE'S.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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