Lewis Nissan

Would like to thank Andy Hanrath and Deb Quesenbury on my purchase of a 2026 Nissan Sentra. Another great experience at Lewis Nissan. Great group of people to deal with on purchase of a vehicle.

I HAVE DECIDED TO EDIT MY ORIGINAL REVIEW: After Chad, the GM of Lewis Nissan called us personally, he apologized for our experience at his dealership and is working on getting the part we need for our 2020 Nissan pickup truck. He has promised a fair price for the part we need. We certainly appreciate Chad taking the time to call us personally and work with us to come to an agreement on a fair price for the part and he is genuinely concerned about the cusromer experience. Thank you, Chad, General Manager at Lewis Nissan, Becklel, WV.

Me and my wife was there about 2 weeks ago on a Saturday and talked to Joe White and waited for a little while and he came back and said the banks are closed and he would let us know something in a couple days if you was not going to help us you should have just said then instead of saying you would let us know something in a couple days I don't like playing games when it comes to stuff like this 3 months earlier he helped my son with a purchase I didn't think he be this way I guess I was wrong it has been a never heard back from him.

The first 2 paragraphs are exactly what I wrote on the survey that NISSAN sent me. Had the truck a little over a year. Just not pleased with this truck at all. Display for mileage, miles to empty, outside temp is so dim I can't read them in bright sunlite weather. Has lots more road noise than the GMC Canyon I traded in on it. 2-3 monthS ago I pulled out from stop and maybe 15-20 MPH the trans changed but didn't get next gear. Engine reved to 5-6 and then trans caught with a loud BAM. Did it on next change, but not as bad. Has changed OK since. Started truck on coldest morning we've had so far this winter. Outside temperature display read 0. THE HEATER FAN WOULD NOT RUN. The display showed different fan speeds, but FAN DID NOT RUN. I drove several miles with no heat or defrost and lots of ice on windshield. Got in truck to return home and fan worked fine. When using Cruise Control and come to a WV hill, C/C revs the engine till it's screaming for a few seconds and then returns to speed it should have been to start with. The center dash display went blank and had to drive like that till I could get to dealer. They reset it and so far has been OK. Had them check the dash light thing and they could not make them brighter. I know there's no use to take it to dealer for these other issues. They will check heater and say it's fine. Drive truck and say trans changes fine also. I ALSO DOUBT I'LL EVER HEAR ANYTHING FROM YOU. Sure wish I had my Canyon back. I think even the old Nissan truck the lady is driving in the commmercial would beat this PIECE OF JUNK. I have owned 5 or 6 Nissan trucks and this is the WORST BY FAR. Don't really trust it to go any distance. I am a Viet Nam combat veteran disabled with PTSD and am told to avoid stress and try to not get upset. When I spend Near $40 K on a truck and get a PIECE OF GARBAGE (it really deserves the other word) like this, how could I not be upset? The transmission and defrost issues could be very dangerous. When the GENERAL MANAGER at Lewis, who had been so courteous and kind when trying to getmy money, read what I wrote, he must have thought my truck problems were not ehough, He turned on me like a beast. He belittled me, insulted me, smart mouthed everything that I said. He knew about my PTSD and tried his best to STRESS ME OUT. Talked down to me about the heater not working. (Well if you had turned the engine off, opened the door, broke the circuit and restarted the engine, the heater would have worked.) Guess I missed that in the manual. Maybe I should have kicked a tire and spit on the tail pipe just to be sure. Wouldn't even let me explain how the Cruise Control wasacting.VERYRUDELY interupted with (ARE YOU AN ENGINEER? CAN YOU BUILD A BETTER TRUCK?) tHAT DID IT FOR ME.I just got up and walked out rather than let him feed his ego even more and me become more upset. He did do one good deed. He encourged me to buy another brand. Thats exactly what I did I went to the TOYOTA dealer and the first time there I got THREE THANK YOU FOR YOUR SERVICE comments. IDON'T REMEMBER EVER GETTING EVEN ONE at the Nissan dealer. I guess if the Big Cheese has absolutely no respect whatsoever for veterans, can't really expect the workers to show any either. The Frontier was a 2022 model with maybe 8500 miles. I bought a 2023 toyota Tacoma and it now has over 10,000 miles on it. I have had zero problems with it. THAT IS ZERO PROBLEMS. His actions are typical of most Silver Spoons, that have had theirs handed to them, I have encountered several of them over my many years. I earned every dollar I spent on that truck, AND LOST. So you vets can belive me or not. but I swear, to the best of my ability, every thing I've said about the truck and the manager is the truth. Had to give one star to submit. Deserves Zero

Our salesman Andy was so friendly and knowledgeable about Nissan Altima he did a walk through with us and introduced us to the service department and manager our experience with Lewis Nissan was great

I wish it was possible to do negative stars… Lewis Nissan had my 2016 Grand Cherokee Summit for months and then I was told on a Friday that it would be ready by The following Monday. I work out of state and informed I wouldn’t be back til Wednesday and would pick up then. I tried to call all day Tuesday to confirm it was fixed no one would respond. Then on Wednesday I called and called before wasting the 45 min trip there and finally around 4 pm found out that they needed to have the the adaptive cruise control sensor in the front bumper and the RainSense sensor in the windshield calibrated at a Jeep Dealership. Of course Joanne the bodyshop manager didn’t plan ahead and called the Dodge dealership and they couldn’t get in for a couple weeks, she called a place in Summerville said they could do it but As quoted by here she just didn’t feel like taking that far…. I suggested calling some other ones and she stated it’s not like I got a list of Jeep/Dodge Dealerships here I suggest Greenbrier Motors in Lewisburg. So she had it took there to be calibrated/scanned and they contacted me to tell me that they could not do it because the sensor was literally facing the ground and there wasn’t a bracket… Greenbrier Motors was nice enough yo order the bracket waiting days for it to come in I got a text message that I should be able to pick up by the end of the day if no issues. I texted back around 4:30 knowing they close at 5. They respond did Lewis Nissan not contact you I said no why? Then heard nothing so I called Joanne and she stated that “Um that bar thing that the bracket mounts to must be be t and they have to order and install a new one so then 3 weeks after I was suppose to get it back Greenbrier Motors finally finishes it. When I picked it up it was obvious that at some point it had been taken for a joyride with at least five people sitting in it . See I had it detailed the morning Before I wrecked it and there was white foot prints on the floor mats seats and door jams someone damaged the headliner and looks like cut the back of the driver seat… also open looking at it the bumper is missing a piece it’s literally has a panel missing out of it the paint is fish eyed all over where Lewis Nissan Painted it and the best part is where I couldn’t see from all the salt that got on it (I assume from the JoyRide I pressed for the front windshield wiper fluid to clean the windshield started running down the back window and the front wipers going then tried the rear and the rear wiper started going and the fluid came out the front. I bring it back and Joanne starts walking around it being a xxxx and says that it’s not a big deal and Shrugs it all off. From the time she walked out to lot she was being rude so finally I got rude back when she asked me if I even knew what a washer reservoir was and I said yes I know what the clear jug that holds washer fluid is and I know you all obviously don’t know how to connect one since mine is backwards she snarled and said I’m done with you and walked back into the building. So I pulled to the main office and walked in to speak to the general manager Chad ( he’s a real treat… I’ve called for over a week and he’s never called me back but this time got to speak to him since I just showed up he came out side was looking at it and was sitting In The driver seat Observing the wiper situation and Joanne walks up and starts again and I told him I’m not dealing with her anymore she continues and I stated I was done with the xxxxx… he said call your lawyer I’m done with you and walked away. They are supposed to be part of the Assured Performance Network and Certified in Collision Repair… What a joke and I’m more than happy to call my lawyer because they have now sent a unsafe vehicle out twice and refused to fix it the second time and actually caused it the first time. I wouldn’t take a bicycle to this place after the experience I have had. And I hope Chad reads this and a big xxxx You to him if he is! From Allison Kirchner

Let me start on a positive. The salesman I worked with was very kind and extremely helpful. I recently purchased a used vehicle from this dealership. I noticed after I got home that there was a couple dents on the right rear bumper that had uneven paint over it. I also noticed that the brake light cover was cracked. I tooked pictures and sent them to the salesman. They quickly ordered the brake light cover. I waited over at week for them to be able to consult with the dent repair specialist. When I contacted them to see when I could bring the vehicle in for repair I was told that they would fix the brake light cover but not the fender. I questioned why and was told that the general manager reviewed photos of the vehicle and that there was no dent in the vehicle before I left the lot. I was told that maybe I stopped at a goas station or something and someone backed into it. I replied that I had not went anywhere but home and that I didn't have the paint to match my vehicle that was put on it. I was finally told by the general manager to "just bring it in and we ill evaluate it". The salesman was very helpful and the dent repairman did try buto fix it but said there wasn't a lot he could do. My concern was where the paint was not smooth. The collision center on site looked at it and felt it would need painted. I was told they would paint it if I paint half of the $600.00 cost. I declined due to the fact that I did not cause the damage (I'm wondering if it happened when it was taken to put gas in it and clean it before I left). Everyone was helpful except for Chad the general manager. He was very rude. He told me that they put the vehicle on the lot and the dent was there then. I told him I had just been told the day before that he had reviewed pictures and the dent wasn't there before I left. He said "the picture was grainy but it was there". He had also told be the day before that they do a bumper to bumper inspection and would have noticed it. I asked about reviewing cameras and was told they don't have them. I told him I was going to speak with my lawyer before I made a decision on what to do. He immediately got up, raised his voiced, told me the name of his lawyer and phone number and told me to contact him and then left the office. Everyone I worked with was kind and helpful except for the manager.

The very best experience I have ever had purchasing a new vehicle .The most friendly staff you will find anywhere .Austin in sales and Deb in finance are awesome. Thank you

Stopped at Lewis Nissan to just look at trucks. Justin Bennett came out to show me what they had. He was nice and knowledgable, we ended up with a new truck three days later. All staff we dealt with were exceptional.

jerry jako, was our sales man. he was very nice and friendly. very good, to work on a price. all done very well and fast. thank you, jerry love my new nissan. f. cadle