Reviews
Friendship, competitive, handling and best care and...
Friendship, competitive, handling and best care and professional technical and my car it is happening.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your positive review. We always strive to provide personable and excellent customer service. Take care!
Care plus
I had lovely experience for my A service and state...
I had lovely experience for my A service and state inspection —my service manager was excellent
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback and we are very happy to know your visit went well and our Service Team provided you with excellent service. We appreciate you and thank you for doing business with Mercedes-Benz of Chantilly.
Mercedes-Benz of Chantilly is the best dealership around. I have been associated with your dealership for the last decade and am very proud to say that you guys provide top most quality service to your clients —my best to You all and best of Luck for the future—I will purchase my next Benz from you guys only
Excellent customer service and team work!
I always receive fast, excellent customer service from the sales and financial service team. Thanks a bunch, Prince and Zabed! You guys are the best!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review and 5-star rating. We are pleased to know our team ensured you had a good experience during your time here at Mercedes-Benz of Chantilly. We look forward to your next visit.
Great service and team work. Rudy was very detailed and...
Great service and team work. Rudy was very detailed and attentive. I felt confident leaving my vehicle in their hands.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting us with your vehicle. Mercedes-Benz of Chantilly always makes sure our valued guests leave with a smile on their face.
They are rude and don’t care about clients after they...
They are rude and don’t care about clients after they sell a car. The worst customer service. I am waiting for my Tesla in order for me to don’t go there anymore.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, Please know that I take your feedback seriously, and I would like to discuss any concerns with the level of customer service provided. Please send me an email at BONeal@penskeautomotive.com with your preferred contact information to discuss this further. Thank you, Bert O'Neal General Manager Mercedes-Benz Chantilly BONeal@penskeautomotive.com
The advisor kept me informed daily by text and phone....
The advisor kept me informed daily by text and phone. Easy check in and out by text
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive feedback about us here at Mercedes-Benz of Chantilly. Please don't hesitate to reach out if there's anything additional we can do for you.
Sodik Lawal was great! Professional, honest and timely...
Sodik Lawal was great! Professional, honest and timely with information. I will recommend him to my friends.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your kind words and positive rating! We appreciate your business and hope you have a great day!
Very friendly service!Complete within timeframe Waiting...
Very friendly service! Complete within timeframe Waiting room was cleaned Steffens was very nice and good
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive rating and review! We appreciate your business and hope you have a great day!
Don’t trust Mercedes-Benz Chantilly
I’ve purchased several cars over the last 25 years and I’ve never been more disappointed in a car buying experience in all my life than I am with Mercedes Benz of Chantilly. I worked with Zabed in Sales on a used Jeep Wrangler for my daughter. $28,000 is not much for a car- but - FOUR HOURS -after I drove the car off the lot, the right front brake caliper locked up. Fortunately I was able to get to a Firestone repair shop. The manager at Firestone SHOWED me where the caliper was missing a bolt and the other bolt was loose. The loose caliper caused damage to the rotor and the wheel. After flying from Nashville to Chantilly for the Jeep, then being stranded at a Firestone with no other choice than to have the rotors, brakes, caliper replaced was not the experience that I anticipate from any car dealer, but particularly a Mercedes Benz dealer. I would not trust this dealership on a used car. On a new car a buyer may have some recourse to Mercedes Benz, but on a used car- well good luck.
- Customer service 2.0
- Buying process 2.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Dale, Thank you for sharing your review. Your feedback is important to us here at Mercedes-Benz of Chantilly and I would appreciate the opportunity to speak with you to address your feedback regarding the Jeep Wrangler. Please email me at BONeal@penskeautomotive.com with your preferred contact information. Thank you, Bert O'Neal General Manager Mercedes-Benz Chantilly BONeal@penskeautomotive.com
An absolute wonderful experience all around! Milton my...
An absolute wonderful experience all around! Milton my service advisor is a true professional and made my first time experience with this service department seamless. This experience along with an amazing vehicle has put me on the road to being a Mercedes-Benz customer for life.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for being one of our valued guests here at Mercedes-Benz of Chantilly! We look forward to your next visit!