Reviews
Update- On today I had a mobile tech come out because my
Update- On today I had a mobile tech come out because my car breaks started making a loud noise. He inspected my car and told me all my breaks needed to be replaced because there was no lubricant put on the breaks. I called Manir Ford and Randall told me I had a warranty on the breaks. I told him they would never work on anything else I own. Randall was very rude. Do not do business with these people. The mobile tech is costing only $450.00 in which I paid Riata Ford $900.00 plus for the same work they did wrong...... 11/14/2024- Do not let these people work on your car, my front breaks went out sometime in September. I was driving, when all of a sudden, I didn't have breaks. The break line was bad. I paid to get it fixed not knowing it was a recall on the breakline. In November I was getting off of work and had picked up my 4 month grandchild in 7 am traffic when again, I had no breaks. I prayed and made it home. I took the car to Jay's in Elgin Texas which told me that the car has recalls on it and if they fixed it, it would be $920.00. I called Riata and was told they couldn't tell me anything unless I brought the car to them. I had my car towed to the Manor Riata Ford. They kept my car 7 days without me known anything, then the manager called me.and told me they would take care of the break line but the other parts I would have to pay to get it fixed. I paid $900 plus Dollars. At this time I was very upset and wrote a review. Not wanting anything else to do with them. But since my car has been returned when I turn left there is a knock in my car and the RPM keeps losing pressure when in park. I'm very upset and disappointed because NONE OF THESE PROBLEMS WERE HAPPENING UNTIL AFTER WORK WAS DONE BY THIS DEALERSHIP. VERY CONCERNING.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Even though I bought an inexpensive used Ford Edge, Oscar
Even though I bought an inexpensive used Ford Edge, Oscar and Matthew treated me like I was spending big bucks on a New Bronco Raptor! Got a great deal on the price and trade too! Highly recommend this professional and friendly team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Stop the spam!
Stop the spam! I got four emails and six text messages/day reminding me of the appointment. I'm an adult who can manage my own calendar, I don't need a damned computer to auto-nag me!
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
They are very kind and well known my problems.
They are very kind and well known my problems. Thank you so much and always I trust them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was very pleased.
I was very pleased. I brought my Maverick in brick in on a Saturday with an issue that I thought needed to be taken care of they were able to diagnose and come. To a conclusion , in a short period of time , I was very pleased
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I can say in one word, outstanding.
I can say in one word, outstanding. The service was much faster than I expected and the quality was great. Tom was very helpful and informative. Got my business.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Found a car online, I inquired about it and the next day
Found a car online, I inquired about it and the next day they messaged me about the car. I spoke to Matt he sent me videos answered my questions and we moved forward with the transaction. When we got to pricing they offered me the car for way higher than I got quoted online but after talking for a bit they decided to honor the price! They gave me complimentary delivery and Matt went over all the features of the vehicle. Upon him leaving I noticed the vehicle was not detailed like they told me it would be. I messaged him upset because I received a dirty car and they were able to accommodate me to make things right! We did this transaction completely over the phone and through text so minus the few hiccups we had along the way it was a smooth transaction! i guess if you have a problem all you have to do is ask because they were more than willing to fix their wrongs! Would recommend them to my friends and family!
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
I can't say enough great things about Riata Ford and the
I can't say enough great things about Riata Ford and the people who work there. I had an issue with my Ford Maverick that needed to be taken to the service department to fix. From Tony, service to lady's who helped with the loaner car! I wouldn't think of taking my truck anywhere else!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Buen servicio y muy instructivo con el video que
Buen servicio y muy instructivo con el video que mandaron, rapido no mucha jente esperando
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was having an issue with the battery and needed to have
I was having an issue with the battery and needed to have it replaced so I dropped off my vehicle. After leaving the dealership I realized I needed to have the air checked in all of the tires, so I called the Service Department, and they accommodated my request. I've been coming to Riata for over 15 years, and the staff is always friendly and attentive to my needs, I highly recommend them.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
