Reviews
A modicum of communication from Thaddeus would have
A modicum of communication from Thaddeus would have prevented an extraordinary, days-long headache of trying to pick up our vehicle after servicing. We pay so much money to Kia and request literal bare minimum customer service, and that standard was not met. We never received an update call for our car status that would have given us the option to pay by phone and pick up our keys after hours. At the start of the day, we had planned on transferring our regular service (and potential future leasing) to Fred Anderson Kia; we certainly are not given this negative experience. Absolutely awful experience.
A modicum of communication from Thaddeus would have
A modicum of communication from Thaddeus would have prevented an extraordinary, days-long headache of trying to pick up our vehicle after servicing. We pay so much money to Kia and request literal bare minimum customer service, and that standard was not met. We never received an update call for our car status that would have given us the option to pay by phone and pick up our keys after hours. At the start of the day, we had planned on transferring our regular service (and potential future leasing) to Fred Anderson Kia; we certainly are not given this negative experience. Absolutely awful experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Fred's Anderson Kia was my first time serving my car.
Fred's Anderson Kia was my first time serving my car. Getting good service and customer service is a challenge these days. Shelby, who was my service advisor, provided outstanding customer service and informed me about the service duration. She clarified to me the duties of the technicians for the re-call. Also, great job for the tech who service my car.
Fred's Anderson Kia was my first time serving my car.
Fred's Anderson Kia was my first time serving my car. Getting good service and customer service is a challenge these days. Shelby, who was my service advisor, provided outstanding customer service and informed me about the service duration. She clarified to me the duties of the technicians for the re-call. Also, great job for the tech who service my car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Lyn, we're glad Shelby provided outstanding service and clear communication during your visit. We are so proud to have her on our team. Thanks for choosing Fred Anderson Kia of Raleigh!
Service personnel polite and professional.
Service personnel polite and professional. Service was completed in a timely manner. No car wash provided.
Service personnel polite and professional.
Service personnel polite and professional. Service was completed in a timely manner. No car wash provided.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello, thank you for letting us know about your recent visit to Fred Anderson Kia of Raleigh. We would like the opportunity to address your concerns. Please contact us. Thank you, and we look forward to hearing from you.
Everything good but no car wash at the end!
Everything good but no car wash at the end! Very kindly and quick services respond.
Everything good but no car wash at the end!
Everything good but no car wash at the end! Very kindly and quick services respond.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thanks for leaving Fred Anderson Kia of Raleigh a four-star review. We apologize for not washing your car, but we are happy to hear that everything else went well!
Shelby, the service line manager, Ronnie, and the
Shelby, the service line manager, Ronnie, and the technicians did an awesome job as usual
Shelby, the service line manager, Ronnie, and the
Shelby, the service line manager, Ronnie, and the technicians did an awesome job as usual
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stewart, great to hear Shelby, the service line manager, Ronnie, and the technicians did an awesome job as usual at Fred Anderson Kia of Raleigh.
I wanted to share my positive experience with Daisy, my
I wanted to share my positive experience with Daisy, my service advisor. She was extremely helpful and provided excellent service. Daisy was knowledgeable about the recall and other aspects of the service my vehicle needed. She also followed up promptly and kept me informed when my Kia was ready. I truly appreciate her professionalism and attentive service.
I wanted to share my positive experience with Daisy, my
I wanted to share my positive experience with Daisy, my service advisor. She was extremely helpful and provided excellent service. Daisy was knowledgeable about the recall and other aspects of the service my vehicle needed. She also followed up promptly and kept me informed when my Kia was ready. I truly appreciate her professionalism and attentive service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jaeda, thank you for sharing your kind words about Daisy. Our team will be excited to hear about your appreciation, and we’re happy you could depend on her for knowledgeable and professional service. We hope you’ll choose Fred Anderson Kia of Raleigh again in the future.
Daisy, my service advisor, provided outstanding service.
Daisy, my service advisor, provided outstanding service. She was knowledgeable about the recall and all aspects of the work my Kia needed. She kept me informed throughout the process and made sure everything went smoothly. I really appreciate her professionalism and attentiveness.
Daisy, my service advisor, provided outstanding service.
Daisy, my service advisor, provided outstanding service. She was knowledgeable about the recall and all aspects of the work my Kia needed. She kept me informed throughout the process and made sure everything went smoothly. I really appreciate her professionalism and attentiveness.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Daisy! We truly appreciate your business and we’re glad you were well taken care of. Thank you! - The Fred Anderson Kia of Raleigh Team
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Anderson Kia of Raleigh! Please don't hesitate to reach out if there's anything additional we can do for you.
Shelby Nelson, she is incredible!
Shelby Nelson, she is incredible! The best social skills, most friendly personality! ! It was a pleasure! She Made my day!
Shelby Nelson, she is incredible!
Shelby Nelson, she is incredible! The best social skills, most friendly personality! ! It was a pleasure! She Made my day!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Harry, this review made our day! Thank you for sharing your feedback about Shelby and the team! -Fred Anderson Kia of Raleigh
Very satisfied with the customer service department and
Very satisfied with the customer service department and how the technician service my car. Timely service with care! Great job!
Very satisfied with the customer service department and
Very satisfied with the customer service department and how the technician service my car. Timely service with care! Great job!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words and this wonderful review of Fred Anderson Kia of Raleigh! We do hope we can be of assistance in the future. Take care!
very friendly staff, i truly had an extremely great
very friendly staff, i truly had an extremely great experience. I would recommend anyone to go there.
very friendly staff, i truly had an extremely great
very friendly staff, i truly had an extremely great experience. I would recommend anyone to go there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Bree, thank you for recommending Fred Anderson Kia of Raleigh! We’re happy to hear you had such a great experience!