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Andy Shaw Ford, Inc.

(79 reviews)
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 6:00pm
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Sales Service
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–4:00pm 8:00am–4:00pm
Sunday Closed Closed

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Reviews

(79 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Had a good experience.

Had a good experience. Dustin was very professional and knew what he was talking about. Very pleased with my truck. Definitely be sending a few buddies your way.

Had a good experience.

Had a good experience. Dustin was very professional and knew what he was talking about. Very pleased with my truck. Definitely be sending a few buddies your way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dustin made the experience easy, quick, and no pressure.

Dustin made the experience easy, quick, and no pressure. He was very professional and knowledgeable.

Dustin made the experience easy, quick, and no pressure.

Dustin made the experience easy, quick, and no pressure. He was very professional and knowledgeable.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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From the moment we walked into Andy Shaw Ford, we knew we

From the moment we walked into Andy Shaw Ford, we knew we were in good hands. Our search for a new Ford Maverick led us to an experience that exceeded our every expectation, thanks to the incredible team and their dedication to customer satisfaction. The atmosphere at Andy Shaw Ford was inviting and relaxed. We were immediately greeted by our salesperson, Dustin Shuler, whose professionalism and genuine enthusiasm for the Ford brand made us feel comfortable right away. Dustin took the time to truly listen to our needs, answer all our questions, and provide insightful guidance as we explored the features of the new Maverick. There was never any pressure, just honest, helpful advice and a real desire to help us find the perfect vehicle. Dustin’s knowledge and attention to detail were evident every step of the way. He made sure we understood all the options, kept us informed on the delivery timeline, and even checked in with us as the sale progressed. It’s rare to feel so valued as a customer, but Dustin ensured our experience was smooth, straightforward, and enjoyable. When it came time to finalize the purchase, Holly Johnson, the Finance Manager, made the process effortless. Holly was friendly, transparent, and extremely organized. She clearly explained every document, walked us through our financing options, and ensured we felt confident and comfortable with each decision. Her expertise turned what can sometimes be a stressful part of buying a car into a breeze. Driving home in our new Ford Maverick was the culmination of a fantastic journey. The vehicle itself is everything we hoped for—innovative, comfortable, and perfectly suited to our lifestyle. But what truly set this experience apart was the people at Andy Shaw Ford. When we returned the following day with some paperwork, no less than 6 other staff members, including Erica Bullock the General Manager, and Larry Hinton, Owner, congratulated us on our new Maverick. We wholeheartedly recommend Andy Shaw Ford to anyone in the market for a new vehicle. Between Dustin Shuler’s outstanding customer service and Holly Johnson’s expert guidance in finance, we felt respected and cared for throughout the entire process. Our experience was exceptional from start to finish, and we wouldn’t hesitate to return for our next purchase. Thank you, Andy Shaw Ford, Dustin, and Holly, Erica and Larry for making our dream car a reality!

From the moment we walked into Andy Shaw Ford, we knew we

From the moment we walked into Andy Shaw Ford, we knew we were in good hands. Our search for a new Ford Maverick led us to an experience that exceeded our every expectation, thanks to the incredible team and their dedication to customer satisfaction. The atmosphere at Andy Shaw Ford was inviting and relaxed. We were immediately greeted by our salesperson, Dustin Shuler, whose professionalism and genuine enthusiasm for the Ford brand made us feel comfortable right away. Dustin took the time to truly listen to our needs, answer all our questions, and provide insightful guidance as we explored the features of the new Maverick. There was never any pressure, just honest, helpful advice and a real desire to help us find the perfect vehicle. Dustin’s knowledge and attention to detail were evident every step of the way. He made sure we understood all the options, kept us informed on the delivery timeline, and even checked in with us as the sale progressed. It’s rare to feel so valued as a customer, but Dustin ensured our experience was smooth, straightforward, and enjoyable. When it came time to finalize the purchase, Holly Johnson, the Finance Manager, made the process effortless. Holly was friendly, transparent, and extremely organized. She clearly explained every document, walked us through our financing options, and ensured we felt confident and comfortable with each decision. Her expertise turned what can sometimes be a stressful part of buying a car into a breeze. Driving home in our new Ford Maverick was the culmination of a fantastic journey. The vehicle itself is everything we hoped for—innovative, comfortable, and perfectly suited to our lifestyle. But what truly set this experience apart was the people at Andy Shaw Ford. When we returned the following day with some paperwork, no less than 6 other staff members, including Erica Bullock the General Manager, and Larry Hinton, Owner, congratulated us on our new Maverick. We wholeheartedly recommend Andy Shaw Ford to anyone in the market for a new vehicle. Between Dustin Shuler’s outstanding customer service and Holly Johnson’s expert guidance in finance, we felt respected and cared for throughout the entire process. Our experience was exceptional from start to finish, and we wouldn’t hesitate to return for our next purchase. Thank you, Andy Shaw Ford, Dustin, and Holly, Erica and Larry for making our dream car a reality!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had bought a Bronco from Andy Shaw Ford and of no fault

I had bought a Bronco from Andy Shaw Ford and of no fault of the dealership it had a few major issues not covered by the extended warranty. I explained the issue to them and JT took very good care of me! They bought my Bronco back at full price of what I owed and sold me a 2022 Ford Edge which I absolutely love. My payments stayed about the same and I am very pleased with how I was treated! I would highly recommend Andy Shaw Ford to anyone in the market for a new or pre-owned vehicle!

I had bought a Bronco from Andy Shaw Ford and of no fault

I had bought a Bronco from Andy Shaw Ford and of no fault of the dealership it had a few major issues not covered by the extended warranty. I explained the issue to them and JT took very good care of me! They bought my Bronco back at full price of what I owed and sold me a 2022 Ford Edge which I absolutely love. My payments stayed about the same and I am very pleased with how I was treated! I would highly recommend Andy Shaw Ford to anyone in the market for a new or pre-owned vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for sharing your story—it speaks volumes about the integrity and customer care at Andy Shaw Ford. JT truly went above and beyond to make things right, and it’s fantastic to hear that you’re loving your Ford Edge and that your payments stayed on track. That kind of commitment to customer satisfaction is what sets a dealership apart. Your recommendation means a lot! –McKenzie Morrow, Customer Relations

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Very friendly and not pushy.

Very friendly and not pushy. Straight talk with no xx. Responsive to phone calls and reasonable pricing.

Very friendly and not pushy.

Very friendly and not pushy. Straight talk with no xx. Responsive to phone calls and reasonable pricing.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We are happy we could make your experience a positive one! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! -McKenzie, Customer Relations

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What a wonderful car buying experience!

What a wonderful car buying experience! I never thought I would say that about vehicle shopping. I have never had a great experience when car shopping. My past experiences were that they kept you there for hours and tried to browbeat you into a decision or agreeing to their prices or terms. BUT THIS experience with Andy Shaw Ford and specifically with Dustin Shuler was ABSOLUTELY PERFECT! Dustin was no stress, no hassle. He gave us a very fair price for our trade in and then we did the financing and was out of there in less than an hour with a beautiful new truck! When I am ready to buy my new Mustang in a few months, I will be back to see Dustin! Thank you so MUCH!

What a wonderful car buying experience!

What a wonderful car buying experience! I never thought I would say that about vehicle shopping. I have never had a great experience when car shopping. My past experiences were that they kept you there for hours and tried to browbeat you into a decision or agreeing to their prices or terms. BUT THIS experience with Andy Shaw Ford and specifically with Dustin Shuler was ABSOLUTELY PERFECT! Dustin was no stress, no hassle. He gave us a very fair price for our trade in and then we did the financing and was out of there in less than an hour with a beautiful new truck! When I am ready to buy my new Mustang in a few months, I will be back to see Dustin! Thank you so MUCH!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks so much for sharing your story—it’s amazing to hear how Dustin Shuler and the team at Andy Shaw Ford completely changed your view of car buying! A no-stress, no-hassle experience with a fair trade and quick financing? That’s exactly how it should be. We’re thrilled you drove off in a beautiful new truck and can’t wait to welcome you back when it’s Mustang time! –McKenzie Morrow, Customer Relations

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Dustin Shuler is why you need to buy your next Ford at

Dustin Shuler is why you need to buy your next Ford at Andy Shaw Ford. Even though I’m a flatlander from 200 miles away, Dustin treated me like I was his neighbor from down the street. He negotiated fairly, he quickly provided a clean, no-fluff price quote on a Ranger I found on the AS Ford website, made an attractive trade offer, and worked with me to arrange financing and delivery in just a few days time. He allowed me to work the process my way on my time. When I made the drive up to Sylva, Dustin made certain everything was ready for me to complete the purchase and head home with my new Ranger. This was without a doubt the most pleasant, efficient, and least stressful new car purchase I’ve ever made. Thanks very much to Dustin and Hollie and all of the Andy Shaw staff. If another Ford is in my future, Dustin has earned my repeat business. -G. Peters, Charlotte NC

Dustin Shuler is why you need to buy your next Ford at

Dustin Shuler is why you need to buy your next Ford at Andy Shaw Ford. Even though I’m a flatlander from 200 miles away, Dustin treated me like I was his neighbor from down the street. He negotiated fairly, he quickly provided a clean, no-fluff price quote on a Ranger I found on the AS Ford website, made an attractive trade offer, and worked with me to arrange financing and delivery in just a few days time. He allowed me to work the process my way on my time. When I made the drive up to Sylva, Dustin made certain everything was ready for me to complete the purchase and head home with my new Ranger. This was without a doubt the most pleasant, efficient, and least stressful new car purchase I’ve ever made. Thanks very much to Dustin and Hollie and all of the Andy Shaw staff. If another Ford is in my future, Dustin has earned my repeat business. -G. Peters, Charlotte NC

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Guy Peters, thank you for your wonderful response we are so happy you had such a great experience with Dustin and Hollie. Please let us know if there is ever anything else we can do for you! Enjoy your new ride! -McKenzie Customer Relations

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Dealer was very responsive and answered my questions

Dealer was very responsive and answered my questions timely and completely. Very friendly and professional experience overall.

Dealer was very responsive and answered my questions

Dealer was very responsive and answered my questions timely and completely. Very friendly and professional experience overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wnc Customer, thanks for the great star-rating! Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit! -McKenzie, Customer Relations

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If you’re in the market for a new vehicle swing by Andy

If you’re in the market for a new vehicle swing by Andy Shaw Ford. Erica was quick to point me in the right direction, while Dustin Shuler’s expertise made car shopping a breeze. Holly provided excellent financial assistance, ensuring I had the best options available.Their Teamwork was on point! Bonus was how sweet they were to my two little boys as well. Go check em out!

If you’re in the market for a new vehicle swing by Andy

If you’re in the market for a new vehicle swing by Andy Shaw Ford. Erica was quick to point me in the right direction, while Dustin Shuler’s expertise made car shopping a breeze. Holly provided excellent financial assistance, ensuring I had the best options available.Their Teamwork was on point! Bonus was how sweet they were to my two little boys as well. Go check em out!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Ericka , we are so pleased you enjoyed your visit to Andy Shaw Ford, Inc.! We are always more than happy to assist you if anything else comes up. Take care!

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My name is Betsy Mcmahan.

My name is Betsy Mcmahan. I just bought a 2021Bronco from Dustin Carpenter better known As DC With Andy Shaws Ford in Sylva NC such a pleasant nice young man very down to earth. He answered all my questions very honest Took his time to explain everything on the Bronco showed me how to use all the new instruments on the car. He Sent me home with My Dream Bronco ! I'd highly recommend doing business with "DC" at Andy Shaws in Sylva NC ...tell him Betsy sent you !!!

My name is Betsy Mcmahan.

My name is Betsy Mcmahan. I just bought a 2021Bronco from Dustin Carpenter better known As DC With Andy Shaws Ford in Sylva NC such a pleasant nice young man very down to earth. He answered all my questions very honest Took his time to explain everything on the Bronco showed me how to use all the new instruments on the car. He Sent me home with My Dream Bronco ! I'd highly recommend doing business with "DC" at Andy Shaws in Sylva NC ...tell him Betsy sent you !!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Betsy Mcmahan, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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