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Reviews
We have been very happy with the service we have received. From the prompt notification of a recall to the swift contact and service. The concierge service of pick up and delivery of the car was seamless and with courteous and pleasant people. Notification of when the car would be picked up and delivered was much appreciated.
We have been very happy with the service we have received. From the prompt notification of a recall to the swift contact and service. The concierge service of pick up and delivery of the car was seamless and with courteous and pleasant people. Notification of when the car would be picked up and delivered was much appreciated.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love to receive feedback like this! Thank you for choosing Don's Ford and for sharing your experience. See you next time!
John Mazza provides quality, top-notch service every time I'm there. Would highly recommend
John Mazza provides quality, top-notch service every time I'm there. Would highly recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that John has provided you with a top-notch experience each and every time you visit here at Don's Ford! Thank you for taking the time to share this feedback with our team and for your recommendations of us. See you next time!
Absolutely horrible. My truck sat there for nine months. The loaner vehicle they gave me was a Subaru a new one but not my pick up or a pick up. They were rude and when I said, I'll never buy another Ford or one from there the answer was, we have plenty of customers not to worry. I used to have five Ford vehicles in my driveway. Now I'm no longer important. I'm not the only one with these complaints. Plenty of people are complaining. Unless it was a recall, I would never go back there and this was a recall and it took nine months nine months to get my stuff, not apologetic about it at all.
Absolutely horrible. My truck sat there for nine months. The loaner vehicle they gave me was a Subaru a new one but not my pick up or a pick up. They were rude and when I said, I'll never buy another Ford or one from there the answer was, we have plenty of customers not to worry. I used to have five Ford vehicles in my driveway. Now I'm no longer important. I'm not the only one with these complaints. Plenty of people are complaining. Unless it was a recall, I would never go back there and this was a recall and it took nine months nine months to get my stuff, not apologetic about it at all.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello PJ, I'm disappointed to hear about your experience with us. These interactions are not representative of our high standards of customer care, and I'd like the opportunity to address your concerns properly. Please reach out at your earliest convenience. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com
They were very accommodating to get me in ASAP because I was way overdue on an inspection.
They were very accommodating to get me in ASAP because I was way overdue on an inspection.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The entire team at Don's Ford is so glad we earned your business. Thanks so much!
I was happy with my purchase of my 2925 Ranger XLT. It was in my price range and vehicle expectations. Thank you
I was happy with my purchase of my 2925 Ranger XLT. It was in my price range and vehicle expectations. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Don's Ford and for sharing your experience with us! We truly appreciate your business and wish you many safe miles ahead in your 2025 Ford Ranger XLT!
Easy buying experience. I knew the vehicle I wanted to purchase, did not want to test drive it, and make a deal on it. They made the deal happen in a short amount of time.
Easy buying experience. I knew the vehicle I wanted to purchase, did not want to test drive it, and make a deal on it. They made the deal happen in a short amount of time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mark, we're happy to hear you had such a smooth and efficient experience with us. Thank you for choosing Don's Ford and for sharing your feedback! Enjoy your new vehicle!
Love my ford expedition max, however when I received it, it had an oil leak, ac didn’t work and needed a new water pump
Love my ford expedition max, however when I received it, it had an oil leak, ac didn’t work and needed a new water pump
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- 3.0
- Does recommend this dealer
- Shopped for a used car
We're glad you love your Ford Expedition Max, but we're sorry to hear about the initial issues you experienced with it. We'd like to learn more about what happened so we can work towards a resolution. Would you please reach out to me so that I can assist you further? Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jeffrey, Thank you for choosing Don's Ford, we appreciate your positive feedback!
The customer service was good. The work on the vehicle was done well. Thank you
The customer service was good. The work on the vehicle was done well. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our team at Don's Ford with your vehicle! Please reach out if there's anything we can do for you down the road.
Staff very friendly and professional. They completed the service needed and sent me a video message when completed
Staff very friendly and professional. They completed the service needed and sent me a video message when completed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing feedback like this! Thank you from all of us at Don's Ford!