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Reviews
Absolutely horrible.
Absolutely horrible. My truck sat there for nine months. The loaner vehicle they gave me was a Subaru a new one but not my pick up or a pick up. They were rude and when I said, I'll never buy another Ford or one from there the answer was, we have plenty of customers not to worry. I used to have five Ford vehicles in my driveway. Now I'm no longer important. I'm not the only one with these complaints. Plenty of people are complaining. Unless it was a recall, I would never go back there and this was a recall and it took nine months nine months to get my stuff, not apologetic about it at all.
Absolutely horrible.
Absolutely horrible. My truck sat there for nine months. The loaner vehicle they gave me was a Subaru a new one but not my pick up or a pick up. They were rude and when I said, I'll never buy another Ford or one from there the answer was, we have plenty of customers not to worry. I used to have five Ford vehicles in my driveway. Now I'm no longer important. I'm not the only one with these complaints. Plenty of people are complaining. Unless it was a recall, I would never go back there and this was a recall and it took nine months nine months to get my stuff, not apologetic about it at all.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
They were very accommodating to get me in ASAP because I
They were very accommodating to get me in ASAP because I was way overdue on an inspection.
They were very accommodating to get me in ASAP because I
They were very accommodating to get me in ASAP because I was way overdue on an inspection.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The entire team at Don's Ford is so glad we earned your business. Thanks so much!
I was happy with my purchase of my 2925 Ranger XLT.
I was happy with my purchase of my 2925 Ranger XLT. It was in my price range and vehicle expectations. Thank you
I was happy with my purchase of my 2925 Ranger XLT.
I was happy with my purchase of my 2925 Ranger XLT. It was in my price range and vehicle expectations. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing Don's Ford and for sharing your experience with us! We truly appreciate your business and wish you many safe miles ahead in your 2025 Ford Ranger XLT!
Easy buying experience.
Easy buying experience. I knew the vehicle I wanted to purchase, did not want to test drive it, and make a deal on it. They made the deal happen in a short amount of time.
Easy buying experience.
Easy buying experience. I knew the vehicle I wanted to purchase, did not want to test drive it, and make a deal on it. They made the deal happen in a short amount of time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Mark, we're happy to hear you had such a smooth and efficient experience with us. Thank you for choosing Don's Ford and for sharing your feedback! Enjoy your new vehicle!
Love my ford expedition max, however when I received it,
Love my ford expedition max, however when I received it, it had an oil leak, ac didn’t work and needed a new water pump
Love my ford expedition max, however when I received it,
Love my ford expedition max, however when I received it, it had an oil leak, ac didn’t work and needed a new water pump
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
We're glad you love your Ford Expedition Max, but we're sorry to hear about the initial issues you experienced with it. We'd like to learn more about what happened so we can work towards a resolution. Would you please reach out to me so that I can assist you further? Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Jeffrey, Thank you for choosing Don's Ford, we appreciate your positive feedback!
The customer service was good.
The customer service was good. The work on the vehicle was done well. Thank you
The customer service was good.
The customer service was good. The work on the vehicle was done well. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our team at Don's Ford with your vehicle! Please reach out if there's anything we can do for you down the road.
Staff very friendly and professional.
Staff very friendly and professional. They completed the service needed and sent me a video message when completed
Staff very friendly and professional.
Staff very friendly and professional. They completed the service needed and sent me a video message when completed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing feedback like this! Thank you from all of us at Don's Ford!
Excellent service and upfront on all costs for my pickup.
Excellent service and upfront on all costs for my pickup. No surprises here. Great dealer and service staff.
Excellent service and upfront on all costs for my pickup.
Excellent service and upfront on all costs for my pickup. No surprises here. Great dealer and service staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, LACYGM! We’re glad you felt informed and taken care of throughout. Your feedback means a lot to our team. If you need anything else, Don's Ford is here to help!
Trading in my 2009 Nissan frontier for a 2019 Jeep
Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I picked it up. Noticed it was making a rattling noise in the front end called the dealership the next day to make an appointment dropped it off on Monday, March 9. They started the inspection at 9:44 AM. Finally just got a hold of somebody saying that the rack and pinion and inner tie rod and need to be replaced when I asked about a loaner they said they don’t have one and they don’t have a rental and then they parts won’t be there for two days and then I said so what you’re saying is I can’t get to work for two days. I have no way to get back for to work he said yes, not too happy.
Trading in my 2009 Nissan frontier for a 2019 Jeep
Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I picked it up. Noticed it was making a rattling noise in the front end called the dealership the next day to make an appointment dropped it off on Monday, March 9. They started the inspection at 9:44 AM. Finally just got a hold of somebody saying that the rack and pinion and inner tie rod and need to be replaced when I asked about a loaner they said they don’t have one and they don’t have a rental and then they parts won’t be there for two days and then I said so what you’re saying is I can’t get to work for two days. I have no way to get back for to work he said yes, not too happy.
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- Quality of repair
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
We apologize for any misunderstandings that occurred during your visit. We understand how frustrating this situation must be. Your feedback is important to us. Please contact us so that we can do our best to provide you with the five-star service we know we're capable of providing. Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com