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Reviews
They sold my nephew a car, not the one he wanted, at an
They sold my nephew a car, not the one he wanted, at an interest rate too high for his credit rating, within a week it broke down and they wouldn't cover it under warranty. He's 20, they saw a kid and fleeced him. He's driving a lemon and Dirty Don's sold it to him. xxxxxxxx.
They sold my nephew a car, not the one he wanted, at an
They sold my nephew a car, not the one he wanted, at an interest rate too high for his credit rating, within a week it broke down and they wouldn't cover it under warranty. He's 20, they saw a kid and fleeced him. He's driving a lemon and Dirty Don's sold it to him. xxxxxxxx.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Danny, It is unfortunate to hear this happened to your nephew. Transparency is highly important to us, and we can assure you the vehicle was inspected before selling. If you would like to address any of your concerns with me, please consider contacting me. We hope to regain your confidence in our team. Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com
John Mazza has been great to work with in Service.
John Mazza has been great to work with in Service. Also Jim Marino in sales has been great.
John Mazza has been great to work with in Service.
John Mazza has been great to work with in Service. Also Jim Marino in sales has been great.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Don's Ford Team
Terrible customer service.
Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part at 4:30 after telling them I was not happy. Car was done by 5:30pm. Has happened to us more than once. If someone communicated this during the day would have had a better outcome. Then had to go back the next day because they forgot to tighten a bolt!! Unacceptable!
Terrible customer service.
Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part at 4:30 after telling them I was not happy. Car was done by 5:30pm. Has happened to us more than once. If someone communicated this during the day would have had a better outcome. Then had to go back the next day because they forgot to tighten a bolt!! Unacceptable!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rocky, I'm really sorry to hear about the communication issues and inconvenience you experienced. We pride ourselves on providing timely service, so it's concerning to hear that wasn't the case for you. Thank you for sharing your feedback. Please reach out to me at your convenience, and I'd be more than happy to discuss this further with you. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com
You should not be asked to drop your car off for service
You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excuse as to why they didn’t look at it in the morning. They wasted my entire day.
You should not be asked to drop your car off for service
You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excuse as to why they didn’t look at it in the morning. They wasted my entire day.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm very sorry to hear your day was wasted and that we were unable to complete your vehicle's repairs in a timely manner. We will review this feedback within our team so that we can work to improve our communication moving forward, but I also want to make sure that your concerns are fully addressed. Would you consider contacting me to discuss your visit further? Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com
The ford escape se 2020 runs great for my first vehicle
The ford escape se 2020 runs great for my first vehicle thank you an im so excited of it
The ford escape se 2020 runs great for my first vehicle
The ford escape se 2020 runs great for my first vehicle thank you an im so excited of it
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful for your positive feedback about Don's Ford. Thanks so much!
I’ve had nothing but great service at Don’s.
I’ve had nothing but great service at Don’s. I am into my 4th lease and have always contacted Salesman Jim Marino to get in to a new lease. He is excellent and a credit to that dealership. I can contact him anytime and he responds in a timely fashion.
I’ve had nothing but great service at Don’s.
I’ve had nothing but great service at Don’s. I am into my 4th lease and have always contacted Salesman Jim Marino to get in to a new lease. He is excellent and a credit to that dealership. I can contact him anytime and he responds in a timely fashion.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your outstanding feedback, Tony! We’re delighted to hear Jim has taken such good care of you over the years, we’ll be sure to pass along your appreciation. Here’s to many more positive miles with us at Don's Ford Sales Inc.!
Friendly front desk personnel and a clean, comfortable
Friendly front desk personnel and a clean, comfortable waiting area. I also appreciate that they have quality coffee!!
Friendly front desk personnel and a clean, comfortable
Friendly front desk personnel and a clean, comfortable waiting area. I also appreciate that they have quality coffee!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad you enjoyed our friendly team, clean waiting area, and quality coffee! Thank you for choosing Don's Ford! See you next time!
Friendly, easy to work with, attentive.
Friendly, easy to work with, attentive. I bought out my lease there and they were all very helpful - plan on returning to buy my next vehicle with them. Matt was great, as was Patrick.
Friendly, easy to work with, attentive.
Friendly, easy to work with, attentive. I bought out my lease there and they were all very helpful - plan on returning to buy my next vehicle with them. Matt was great, as was Patrick.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re glad to hear Matt, Patrick, and the team made the process straightforward and enjoyable at Don's Ford! Thank you for trusting us with your lease buyout. Safe travels until we see you next!
Wonderful experience.
Wonderful experience. Everyone we came in contact with was very accommodating. The new facility was beautiful.
Wonderful experience.
Wonderful experience. Everyone we came in contact with was very accommodating. The new facility was beautiful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We’re happy to hear you had a seamless experience at Don's Ford. Enjoy your new car!
Excellent service and professional and attentive sales
Excellent service and professional and attentive sales staff. Always pleasant and ready to meet your needs.
Excellent service and professional and attentive sales
Excellent service and professional and attentive sales staff. Always pleasant and ready to meet your needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing about your experience with our team! Thanks for choosing Don's Ford and for sharing your review. We wish you many safe miles ahead!