.jpg)
Reviews
Fast friendly treat you like your family great salesman
Fast friendly treat you like your family great salesman that are looking to get you the best price and deals
Fast friendly treat you like your family great salesman
Fast friendly treat you like your family great salesman that are looking to get you the best price and deals
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We’re honored to be considered family! Thanks for choosing Don's Ford and for sharing your support for our team. We look forward to working with you again!
John Mazza & Chris Vella are very helpful employee in the
John Mazza & Chris Vella are very helpful employee in the Service Department, they both answers all my questions.
John Mazza & Chris Vella are very helpful employee in the
John Mazza & Chris Vella are very helpful employee in the Service Department, they both answers all my questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're pleased to hear John and Chris answered all your questions. We value your feedback and look forward to helping you again! See you next time here at Don's Ford!
John Mazza is a very pleasant salesman to deal with.
John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions.
John Mazza is a very pleasant salesman to deal with.
John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are pleased to hear you are in good hands with John and the rest of our team. Thank you for supporting Don's Ford with your excellent review!
I was not able to get to the dealership and look at the
I was not able to get to the dealership and look at the truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen
I was not able to get to the dealership and look at the
I was not able to get to the dealership and look at the truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for trusting us with your purchase and for sharing your experience! We hope you enjoy your new truck! - The Don's Ford Team
Great place to do business, friendly, and very helpful
Great place to do business, friendly, and very helpful staff. Videos and explanation of service on vehicle is a plus.
Great place to do business, friendly, and very helpful
Great place to do business, friendly, and very helpful staff. Videos and explanation of service on vehicle is a plus.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your feedback! It's wonderful to know you found our staff friendly and helpful, and the videos were a plus. Thank you for choosing Don's Ford!
Had my truck towed there on 12/16/2025.
Had my truck towed there on 12/16/2025. My truck has not even made it into the shop. Was told that I would be charged a second tow to get it into the shop. I was given three different dates that my truck would be worked on. None of them happen. Was told that when the snow stopped they could get me in. Worst service ever
Had my truck towed there on 12/16/2025.
Had my truck towed there on 12/16/2025. My truck has not even made it into the shop. Was told that I would be charged a second tow to get it into the shop. I was given three different dates that my truck would be worked on. None of them happen. Was told that when the snow stopped they could get me in. Worst service ever
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Troy, we're very sorry that we weren't able to repair your truck in a timely manner. I understand that it's frustrating to be given inaccurate timelines. I'd like to look into what happened and make sure your truck is repaired ASAP. Would you please contact me when you have a moment? Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com
John Mazza has been great to work with in Service.
John Mazza has been great to work with in Service. Also Jim Marino in sales has been great.
John Mazza has been great to work with in Service.
John Mazza has been great to work with in Service. Also Jim Marino in sales has been great.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Don's Ford Team
Terrible customer service.
Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part at 4:30 after telling them I was not happy. Car was done by 5:30pm. Has happened to us more than once. If someone communicated this during the day would have had a better outcome. Then had to go back the next day because they forgot to tighten a bolt!! Unacceptable!
Terrible customer service.
Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part at 4:30 after telling them I was not happy. Car was done by 5:30pm. Has happened to us more than once. If someone communicated this during the day would have had a better outcome. Then had to go back the next day because they forgot to tighten a bolt!! Unacceptable!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Rocky, I'm really sorry to hear about the communication issues and inconvenience you experienced. We pride ourselves on providing timely service, so it's concerning to hear that wasn't the case for you. Thank you for sharing your feedback. Please reach out to me at your convenience, and I'd be more than happy to discuss this further with you. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com
You should not be asked to drop your car off for service
You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excuse as to why they didn’t look at it in the morning. They wasted my entire day.
You should not be asked to drop your car off for service
You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excuse as to why they didn’t look at it in the morning. They wasted my entire day.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I'm very sorry to hear your day was wasted and that we were unable to complete your vehicle's repairs in a timely manner. We will review this feedback within our team so that we can work to improve our communication moving forward, but I also want to make sure that your concerns are fully addressed. Would you consider contacting me to discuss your visit further? Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com
The ford escape se 2020 runs great for my first vehicle
The ford escape se 2020 runs great for my first vehicle thank you an im so excited of it
The ford escape se 2020 runs great for my first vehicle
The ford escape se 2020 runs great for my first vehicle thank you an im so excited of it
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We are grateful for your positive feedback about Don's Ford. Thanks so much!