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Don's Ford

(479 reviews)
Visit Don's Ford
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (315) 971-3416 (315) 971-3416
Used (315) 971-3703 (315) 971-3703
Service (315) 971-3706 (315) 971-3706

Inventory

See all 247 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since October 2023.
Dons Ford is a Lithia Dealership specializing in New Fords and a large variety of pre owned inventory. Our goal is to have a vehicle for everyone ranging from under 10,000 dollars all the way up!
Your Hometown Dealer Built Ford Proud! Serving Our Communities with Growth Powered by People

Service center

Phone number (315) 971-3706

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(479 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don's Ford from DealerRater.

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Fast, quick and easy purchasing and finance!

Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you

Fast, quick and easy purchasing and finance!

Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
0 people out of 0 found this review helpful.
Dealer response

Here at Don's Ford, we always value and appreciate our customers' feedback. Thank you, Krissdeluca!

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Don's Ford is close to my home.

Don's Ford is close to my home. Don's Ford is easy to get in and out of. The waiting area is very nice. The associates are all very helpful and friendly. It is easy to make an appointment.

Don's Ford is close to my home.

Don's Ford is close to my home. Don's Ford is easy to get in and out of. The waiting area is very nice. The associates are all very helpful and friendly. It is easy to make an appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your thoughtful review! We are pleased to hear that you value our convenient location, comfortable waiting area, and helpful team. See you next time at Don's Ford!

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I think your sales department, including doing business

I think your sales department, including doing business with Scott is great. Your service department has something to be desired. If it wasn't for Scott i would not continue doing business with Don's Ford. If you would like details please feel free to call me.

I think your sales department, including doing business

I think your sales department, including doing business with Scott is great. Your service department has something to be desired. If it wasn't for Scott i would not continue doing business with Don's Ford. If you would like details please feel free to call me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for your feedback. We're glad to hear you enjoyed working with Scott, but we apologize if our service department didn't meet your expectations. We'd love the chance to learn more and address any concerns. Please feel free to reach out at any time. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

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Always handles my visits with great results!

Always handles my visits with great results! Have worked with John many times with the same positive expectations.

Always handles my visits with great results!

Always handles my visits with great results! Have worked with John many times with the same positive expectations.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with John! We look forward to welcoming you back to Don's Ford next time. Safe travels!

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Don's Ford is always there to help me.

Don's Ford is always there to help me. John Mazza is very knowledgeable and helpful. Scott ,my salesman is awesome, too!! I appreciate all they do for me.

Don's Ford is always there to help me.

Don's Ford is always there to help me. John Mazza is very knowledgeable and helpful. Scott ,my salesman is awesome, too!! I appreciate all they do for me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re grateful for your business and feedback! It's wonderful to hear that John and Scott provided you with exceptional service. We will pass along your message to them! Until next time, the Don's Ford team.

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Fast friendly treat you like your family great salesman

Fast friendly treat you like your family great salesman that are looking to get you the best price and deals

Fast friendly treat you like your family great salesman

Fast friendly treat you like your family great salesman that are looking to get you the best price and deals

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We’re honored to be considered family! Thanks for choosing Don's Ford and for sharing your support for our team. We look forward to working with you again!

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John Mazza & Chris Vella are very helpful employee in the

John Mazza & Chris Vella are very helpful employee in the Service Department, they both answers all my questions.

John Mazza & Chris Vella are very helpful employee in the

John Mazza & Chris Vella are very helpful employee in the Service Department, they both answers all my questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words! We're pleased to hear John and Chris answered all your questions. We value your feedback and look forward to helping you again! See you next time here at Don's Ford!

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John Mazza is a very pleasant salesman to deal with.

John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions.

John Mazza is a very pleasant salesman to deal with.

John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are pleased to hear you are in good hands with John and the rest of our team. Thank you for supporting Don's Ford with your excellent review!

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I was not able to get to the dealership and look at the

I was not able to get to the dealership and look at the truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen

I was not able to get to the dealership and look at the

I was not able to get to the dealership and look at the truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for trusting us with your purchase and for sharing your experience! We hope you enjoy your new truck! - The Don's Ford Team

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Great place to do business, friendly, and very helpful

Great place to do business, friendly, and very helpful staff. Videos and explanation of service on vehicle is a plus.

Great place to do business, friendly, and very helpful

Great place to do business, friendly, and very helpful staff. Videos and explanation of service on vehicle is a plus.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback! It's wonderful to know you found our staff friendly and helpful, and the videos were a plus. Thank you for choosing Don's Ford!

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