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Reviews
The customer service was good.
The customer service was good. The work on the vehicle was done well. Thank you
The customer service was good.
The customer service was good. The work on the vehicle was done well. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting our team at Don's Ford with your vehicle! Please reach out if there's anything we can do for you down the road.
Staff very friendly and professional.
Staff very friendly and professional. They completed the service needed and sent me a video message when completed
Staff very friendly and professional.
Staff very friendly and professional. They completed the service needed and sent me a video message when completed
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We love hearing feedback like this! Thank you from all of us at Don's Ford!
Excellent service and upfront on all costs for my pickup.
Excellent service and upfront on all costs for my pickup. No surprises here. Great dealer and service staff.
Excellent service and upfront on all costs for my pickup.
Excellent service and upfront on all costs for my pickup. No surprises here. Great dealer and service staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, LACYGM! We’re glad you felt informed and taken care of throughout. Your feedback means a lot to our team. If you need anything else, Don's Ford is here to help!
Trading in my 2009 Nissan frontier for a 2019 Jeep
Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I picked it up. Noticed it was making a rattling noise in the front end called the dealership the next day to make an appointment dropped it off on Monday, March 9. They started the inspection at 9:44 AM. Finally just got a hold of somebody saying that the rack and pinion and inner tie rod and need to be replaced when I asked about a loaner they said they don’t have one and they don’t have a rental and then they parts won’t be there for two days and then I said so what you’re saying is I can’t get to work for two days. I have no way to get back for to work he said yes, not too happy.
Trading in my 2009 Nissan frontier for a 2019 Jeep
Trading in my 2009 Nissan frontier for a 2019 Jeep compass latitude with 31,892 miles on it was told the payment would be 530 a month when I got the paperwork from Capital One it’s 544 a month after I picked it up. Noticed it was making a rattling noise in the front end called the dealership the next day to make an appointment dropped it off on Monday, March 9. They started the inspection at 9:44 AM. Finally just got a hold of somebody saying that the rack and pinion and inner tie rod and need to be replaced when I asked about a loaner they said they don’t have one and they don’t have a rental and then they parts won’t be there for two days and then I said so what you’re saying is I can’t get to work for two days. I have no way to get back for to work he said yes, not too happy.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a used car
We apologize for any misunderstandings that occurred during your visit. We understand how frustrating this situation must be. Your feedback is important to us. Please contact us so that we can do our best to provide you with the five-star service we know we're capable of providing. Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com
Solid service and workmanship Thank You!
Solid service and workmanship Thank You! Will see you all soon. Pick up, drop off ride service you guys are great!
Solid service and workmanship Thank You!
Solid service and workmanship Thank You! Will see you all soon. Pick up, drop off ride service you guys are great!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback! We are happy we could assist you here at Don's Ford. See you down the road!
Have always been very good to me.
Have always been very good to me.Simple service can be long sometimes but they always try to make me feel comfortable during the wait
Have always been very good to me.
Have always been very good to me.Simple service can be long sometimes but they always try to make me feel comfortable during the wait
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
We are grateful for your loyalty and your positive review of Don's Ford! Thank you for choosing us and for your patience during your visits. We look forward to welcoming you back!
Fast, quick and easy purchasing and finance!
Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you
Fast, quick and easy purchasing and finance!
Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Here at Don's Ford, we always value and appreciate our customers' feedback. Thank you, Krissdeluca!
Don's Ford is close to my home.
Don's Ford is close to my home. Don's Ford is easy to get in and out of. The waiting area is very nice. The associates are all very helpful and friendly. It is easy to make an appointment.
Don's Ford is close to my home.
Don's Ford is close to my home. Don's Ford is easy to get in and out of. The waiting area is very nice. The associates are all very helpful and friendly. It is easy to make an appointment.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your thoughtful review! We are pleased to hear that you value our convenient location, comfortable waiting area, and helpful team. See you next time at Don's Ford!
I think your sales department, including doing business
I think your sales department, including doing business with Scott is great. Your service department has something to be desired. If it wasn't for Scott i would not continue doing business with Don's Ford. If you would like details please feel free to call me.
I think your sales department, including doing business
I think your sales department, including doing business with Scott is great. Your service department has something to be desired. If it wasn't for Scott i would not continue doing business with Don's Ford. If you would like details please feel free to call me.
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- Overall experience
- 3.0
- Does recommend this dealer
- Shopped for a new car
Thanks for your feedback. We're glad to hear you enjoyed working with Scott, but we apologize if our service department didn't meet your expectations. We'd love the chance to learn more and address any concerns. Please feel free to reach out at any time. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com
Always handles my visits with great results!
Always handles my visits with great results! Have worked with John many times with the same positive expectations.
Always handles my visits with great results!
Always handles my visits with great results! Have worked with John many times with the same positive expectations.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with John! We look forward to welcoming you back to Don's Ford next time. Safe travels!