Texan Hyundai

First, it's very interesting when you are about to write an excellent review to see so many negative reviews about a business. My experience was far better than many others that have left a review for Texan Hyundai. Perhaps that's entirely down to what salesperson catches you first or if you're buying or servicing. I left a review for another local dealership that sounds an awful lot like the reviews left for Texan. Texan was far better- yes there were some hiccups as all major purchases tend to have but overall, this was an excellent experience. Mauricio Sanchez was my salesman, and he deserves recognition by name for the way he treated my family and me. Mauricio was joyful in all conversations I had with him during the process which spanned about 4 days. He was attentive, showed excitement and enthusiasm, and maintained a positive and helpful attitude. When finalizing the deal, he did what he could to move things along as efficiently as possible, including upping the value of my trade-in a little bit to match my valuation. The Sales Manager, Chance, worked diligently to get financing close to what I had in hand (which I preferred to go in house to make the process easier). Chance and Mauricio found ways to compete with other dealers offers on a very similar vehicle. They worked to gain my business. The process with financing was a quick and efficient process. I had not purchased a car in 9 years so completing it in about an hour and doing a lot of it on an iPad that showed maintenance package and other pricing relatively easy. The overall experience I had was resoundingly positive. I hope that others will find Mauricio and enjoy a similar process that I did.

Very disappointing experience with Texan Hyundai. I had a scheduled appointment to sell/appraise a vehicle, but when I called to confirm the details, the representative hung up on me. I called back and was placed on hold for over 30 minutes, and no one ever returned to the call or followed up. This is extremely unprofessional. Respecting customers’ time and providing basic communication should be the minimum standard for any dealership. Unfortunately, this experience showed a lack of customer service and organizatio

My experience with Texan Hyundai was extremely disappointing and I would strongly advise buyers to be very cautious before purchasing from this dealership. On November 24, 2025, I purchased a 2026 Hyundai Palisade Calligraphy from this dealership for around $70,000. At the time I trusted the dealership’s pricing and assumed it reflected the fair market value of the vehicle. Just three months later, on February 28, 2026, I returned to the same dealership to explore selling the vehicle. The car had only about 3,500 miles and was in essentially new condition. The dealership told me the maximum they could offer was $49,000. That represents a loss of more than $20,000 in just three months, which is extremely difficult to justify for a vehicle that is practically new. When I questioned this, I was told that such depreciation is “normal for Hyundai vehicles,” which was both surprising and concerning. While I understand that new vehicles depreciate, a 30% drop in value in three months suggests that the vehicle may have been significantly overpriced at the time of sale. This experience left me feeling that the dealership’s pricing practices were not transparent. Buyers should carefully research market prices and resale values before purchasing here.

Can’t speak for the entire dealership, but the salesperson Veronica is the worst. Her inflated ego and lack of knowledge undermines this dealership or I would think any establishment for that matter. If you choose to pursue any activity at this dealership, steer clear of Veronica at all costs.

🚨 Deceptive Bait-and-Switch at Texan Hyundai! My experience with salesman William Cooper (Will) and his manager at Texan Hyundai was shockingly dishonest and a total waste of time. I clearly communicated my requirement for a Palisade Hybrid Calligraphy AWD and a lease budget of $500-$600 per month with zero down (36 months/10K miles, good credit). On November 30th, William and his manager called, promising "huge Black Friday deals" and insisting I come in to lock the deal. They even had me complete a credit application beforehand to save time, knowing I had a severe sinus allergic condition and was driving 40 minutes. After I arrived, they made me wait 30 minutes, only to present insulting, non-negotiable numbers: Down Payment Monthly Lease Payment Zero Down $2,500 (4x my budget) $1,000 Down $2,300 $60,000 Down $400 - $500 This was a blatant bait-and-switch. After giving specific assurances and making me travel while ill, they presented an offer that was nowhere near my stated budget. They didn't even bother to explain the massive discrepancy. I walked out immediately, feeling embarrassed and disrespected. Buyers beware of these deceptive sales tactics.

Salesman Danny Gonzalez stole a $ 1200 deposit. He’s a criminal . It was a deposit on a used Hyundai

Salesman Danny Gonzalez is a thief. Stole a $1200 deposit. I have proof. Don’t do business with these creeps

WARNING! DO NOT GO TO TEXAN HYUNDAI ROSENBERG. I purchased a car and was told the Protection Package was not optional. It came with it. I was taken to another office to sign using a tablet. I returned to the sales rep office and was handed the papers. I reviewed the papers again several months thereafter only to realize they slipped in the MetrGuard PDR/Wheel/Windshield protection package. THIS WAS NEVER PRESENTED TO ME BECAUSE THEY DID NOT WANT ME TO KNOW I HAD THE OPTION TO CANCEL. The amount of $00.00 was listed as the Service Contract Price and there were no signatures at the bottom of this sheet. They knew how to avoid revealing this information. Customers have a right to know but they did not disclose. This was intentional. It is FRAUD. STAY AWAY FROM THESE MISCREANTS UNLESS YOU WANT TO PAY AN ADDITIONAL $4,000. I saw Raul to tell him about this problem and he told me that the Finance Manager would call. He did call and told me that the price for the protection package was $00.00 so I get nothing. He said he does not care if I go elsewhere. Texan Hyundai will take you to the cleaners and not give a flip. I have free oil changes but I have decided to not return. I will go elsewhere for my service. I might even get rid of the car. I just filed a formal complaint with the CFPB and reported this dealership on the Ripoff Report. I am just starting.

This was our third car buying experience with Texan Hyundai, and our second interaction with Maranda the finance manager. We will keep coming back to Texan Hyundai because they are a class act! Marcos was our salesman and he went above and beyond to make sure all our vehicle needs were met. Our son will be driving in six months and we will be back!

This is definitely one of the most egregious dealerships in the Houston area. We took our Hyundai Kona in for an oil change($39 coupon) and while arguing with the service manager about the validity of the coupon, noticed a Santa Cruz that was advertised to have a significant discount posted on the dealer website. After a brief discussion with their internet sales manager..I requested a written offer. The offer came back $4K higher. A subsequent conversation with the sales manager, Maranda Martin, lead to me walking away. Maranda's attitude was obnoxious and aggressive......quite unusual for someone trying to sell a vehicle. The sales associated I worked with Marcos Pacheco, agreed to remove the $4K in dealer add ons but somehow, that also resulted in the removal of the listed dealer discounts. While I could have legally forced them to honor the advertised quote, it was much easier to just find another honest dealer....there were 6 other identical vehicles in the Houston area and within 5minutes, I had two other dealers working for my business. Anyway, we ended up having the vehicle we wanted, dealer transferred to Sterling McCall Hyundai so we could complete our transaction. We won't ever be back