Reviews
First off, the sales and finance teams were great. I cannot applaud enough the extra effort put in by them The problem is the Office staff. I received two texts telling me they are open until 6pm to get my title paperwork. They mailed the paperwork today at 3:15. I showed up at 4pm, giving me TWO HOURS before they said it was unavailable. What happened to the 'open M-F 8-6pm' that was mentioned?! Now I will have an illegal vehicle with no recourse because an employee decided to mail my paperwork early. They didn't offer any help, nor warned of my paperwork being mailed. They refused to give solutions I suggested- a replacement temp tag, a loaner vehicle, and refused to converse with me and instead addressed my wife. My wife's name appears nowhere in the paperwork, SHE is not the customer. This is unacceptable treatment of the customer. The office staff there is absolutely unfit for customer service.
First off, the sales and finance teams were great. I cannot applaud enough the extra effort put in by them The problem is the Office staff. I received two texts telling me they are open until 6pm to get my title paperwork. They mailed the paperwork today at 3:15. I showed up at 4pm, giving me TWO HOURS before they said it was unavailable. What happened to the 'open M-F 8-6pm' that was mentioned?! Now I will have an illegal vehicle with no recourse because an employee decided to mail my paperwork early. They didn't offer any help, nor warned of my paperwork being mailed. They refused to give solutions I suggested- a replacement temp tag, a loaner vehicle, and refused to converse with me and instead addressed my wife. My wife's name appears nowhere in the paperwork, SHE is not the customer. This is unacceptable treatment of the customer. The office staff there is absolutely unfit for customer service.
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- Buying process
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- Overall experience
- 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We messaged this customer on June 24th to pick up their paperwork (over 2 weeks ago) and then again on July 3rd to come pick it up. On July 10th we messaged them we were going to have to mail it. Unfortunately, in Missouri we can only provide 1 temp tag, nor can we let someone drive under dealer tags when it’s owned by someone else besides the dealership. They showed up for some reason expecting it to be here. When we reminded him that we messaged him on the 3rd the customer stated “I don’t respond to desk jobs” but after the message we sent on the 24th we received a smiley emoji with a thank you. Also, the office staff followed up with the mail service to attempt to catch it. Sorry 2 weeks wasn’t enough time. It seems to work for our hundreds of other customers …. Thanks for the review even though our office was insulted by your face-to-face comments about their desk work
Everyone was so great to work with! Our salesman was VERY helpful, friendly, and had a good sense of humor (which is very important to me!)
Everyone was so great to work with! Our salesman was VERY helpful, friendly, and had a good sense of humor (which is very important to me!)
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
i worked with Chris Bunkelman to find a new car. He showed me the inventory let me take the Chevy Trax for a drive and I bought a new Chevy Trax
i worked with Chris Bunkelman to find a new car. He showed me the inventory let me take the Chevy Trax for a drive and I bought a new Chevy Trax
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry Davis was very helpful and he found the car I need. Steve Green was very nice and got me the financing I need. Best experience ever in buying a car.
Terry Davis was very helpful and he found the car I need. Steve Green was very nice and got me the financing I need. Best experience ever in buying a car.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our experience in buying a new car was fast & easy! Terry was our salesman. I highly recommend him! He showed us exactly what we were looking for! I drove 1 car & bought it! Steve in finance...he's top notch! Good job Pinegar! We will be back!!
Our experience in buying a new car was fast & easy! Terry was our salesman. I highly recommend him! He showed us exactly what we were looking for! I drove 1 car & bought it! Steve in finance...he's top notch! Good job Pinegar! We will be back!!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Our experience at Pinegar Chevrolet in Republic was great!! Our salesman was Terry Davis and was great! He was knowledgeable and so friendly!!
Our experience at Pinegar Chevrolet in Republic was great!! Our salesman was Terry Davis and was great! He was knowledgeable and so friendly!!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Terry and the others were very helpful in finding the right car for me as well as the financing. Will always come back. They were patient, making suggestions so I got what I wanted. My 2025 Trail Blazer is awesome.
Terry and the others were very helpful in finding the right car for me as well as the financing. Will always come back. They were patient, making suggestions so I got what I wanted. My 2025 Trail Blazer is awesome.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We have purchased many vehicles at Pinegar Chevrolet over the years and have always been very satisfied. This is the first time we have ever needed body work. The repairs were perfect, and the truck was given back to us in better shape than when we bought it new. Thank you Ashley (manager-body shop) for your personal attention and consideration. Pinegar is fortunate to have you. Tonda and Dennis McIlroy.
We have purchased many vehicles at Pinegar Chevrolet over the years and have always been very satisfied. This is the first time we have ever needed body work. The repairs were perfect, and the truck was given back to us in better shape than when we bought it new. Thank you Ashley (manager-body shop) for your personal attention and consideration. Pinegar is fortunate to have you. Tonda and Dennis McIlroy.
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- Buying process
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dennis, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The staff at Pinegar Chevrolet was absolutely outstanding from the sales to the management to the lady who took care of the book keeping it was an absolutely excellent experience. Unlike other dealerships that I have been to, in the past, this experience was very very refreshing.
The staff at Pinegar Chevrolet was absolutely outstanding from the sales to the management to the lady who took care of the book keeping it was an absolutely excellent experience. Unlike other dealerships that I have been to, in the past, this experience was very very refreshing.
- Customer service
- 5.0
- Buying process
- 5.0
- Quality of repair
- 5.0
- Overall facilities
- 5.0
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
This was the worst experience buying a car. We were already approved for our loan. They kept running credit checks. I bought the extended warranty. I had issue with my car they told me that I had to take UT somewhere else. That's ok I will never buy anything from those lazy crooks.
This was the worst experience buying a car. We were already approved for our loan. They kept running credit checks. I bought the extended warranty. I had issue with my car they told me that I had to take UT somewhere else. That's ok I will never buy anything from those lazy crooks.
- Customer service
- 1.0
- Buying process
- 1.0
- Quality of repair
- 1.0
- Overall facilities
- 1.0
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase