AP Fairfax

My experience AP Auto Sales was smooth in the beginning but then turned into a nightmare! I bought a 2013 S550 with 75k. When I left dealer the next day I got a flat tire and needed to change the tire...ok wear and tear. I got a new tire and my mechanic told me the after market rims where going to be a problem for this car and I needed to replace them ASAP. While driving again mind you this all in the 1st week the front shock broke and needed replacement. A few weeks later the other shock broke! In then 1st week I needed news rims/tires and front suspension! About 6k because my friends a mechanic. Not to mention it took them over a month to pay off my trade in and over a month to get my tags! STAY AWAY!!

Please read the other reviews before going to this dealership!!! Everything was great pre-contract. Once I signed and sent my deposit, responses were delayed and information was changing. The vehicle that I purchased, 2019 Mercedes C63 AMG, was delivered to me with a check engine light on (I lived far away, which is why I had it delivered). They told me it was just because of aftermarket additions (Before I made the purchase, they told me the vehicle was in great condition with no issues). I drove the car over an hour away back to them to check, after only having the car for 2 days. All they did was cut the light off, so by the time I got back home, the light was back on again. The car also was jerking really bad when you takeoff, and had very little pressure. I started calling and messaging them and got very little response. They actually told me they would come to me two different times so that I did not have to drive so far back to them, and that never happened. The owner of the establishment actually told me to just wait for 30 days when my warranty kicked in, and have it fixed then. The vehicle was undrivable, so my response to him was I should not have to let my new car sit for 30 days in my driveway until the warranty kicks in. It’s now been 2 months, and the car has been in the shop for a total of six weeks out of the time that I’ve had it (it’s currently there now), For the same issues that I was originally complaining about the moment it was delivered to me. Also, this warranty that they sold me will not cover any of the repairs, so I wasted money on a warranty and I am now almost $5000 out-of-pocket for this vehicle. They knew the vehicle had problems before they sold it and they did nothing about it! The attached invoice is just the most recent invoice for repairs. THIS IS NOT A TRUE LUXURY DEALER! PLEASE DO NOT DO BUSINESS WITH THIS SHADY COMPANY! Everything that they feed you is lies. I would have given zero stars if I could.

Kind professional service. No hassle finance. Will find you something within your budget. Will be back in the near future.

My car buying experience at this dealership started off on a decent note with relatively smooth negotiations conducted by phone. The sales team seemed cooperative and willing to work on a deal that suited my needs, which initially gave me confidence in the process. Unfortunately, things took a sharp turn for the worse once I arrived onsite. The dealership’s showroom floor offices, and bathrooms were noticeably unclean and poorly maintained, which immediately raised concerns about their professionalism and attention to detail. It only got worse from there. The management team was disorganized and appeared indifferent to customer service. Communication throughout the process was incredibly poor — I constantly had to follow up to get basic updates, and the answers I received were often vague or inconsistent. Several commitments made during the negotiation phase were either ignored or never fulfilled, despite repeated attempts to get them addressed. I left the lot on less than a quarter tank of gas and the dealer never offered to fill up the gas in my new vehicle. To make matters worse, the process of receiving my car title and tags took an unreasonably long time, far beyond what is typical or acceptable. This added stress and frustration to an already disappointing experience. Overall, I cannot recommend this dealership. What began as a seemingly straightforward transaction turned into a frustrating ordeal due to poor service, lack of professionalism, and unmet promises. I strongly suggest looking elsewhere for a more transparent and respectful car buying experience.

Trustworthy and transparent. If you are looking for a dealership you can trust look no further than AP Fairfax Virginia dealer. The sales provider was honest, and worked hard to get what I needed, when I needed it, by delivering the car to my home. I never felt pressured or rushed, and I'm thrilled with me new car. This is how car buying should be! I highly recommend this dealership to anyone looking for quality service. A person's attitude means a lot to me and Ahmad had the best attitude. Whenever I get another car, he will be the first person I will contact.

Sold me a lemon 🍋 2015 Volvo XC60 Purchased 8/2024 the car has been to the shop 6 times for engine misfires. Was not allowed to go over 35mph on test drive or go on the highway. I'm convinced that they knew about the engine misfires, the brakes that needed replacement, the crack in the center of the windshield and the heater that did not work but disclosed none of this and I was forced to purchase the car as is. The car was missing a actual key and I had to fight them to get one. Then they wanted to charge me for it and I refused. Don't believe a word these people say, they will do anything to sell a broken car.

Ahmad was great, I recommend you go and see him ASAP. Helped us get into our 2018 Mercedes S550. Thanks so much Ahmad.

Excellent service!!! Very helpful, and helped me out when it felt like no one would!! Thank you so much Guys!!!

BUYER’S BEWARE: I purchased a 2014 650i BMW from APFairfax on January 8, 2024. This vehicle turned out to be a complete lemon. I initially returned the vehicle for the control arm to be replaced after a trusted mechanic informed me during my emission test that AP Fairfax made me pay for that he believes I need a control arm, which has to do with the steering of the vehicle. I addressed the brakes issue - the car would shake when I applied the brakes. This occurred on my way to my residence after purchasing the vehicle. AP Fairfax installed a new control arm and brakes and suggested to replace the the right side one. I obliged to the tune of $500. BTW, I was informed by reputable mechanics that I was overcharged for this replacement. I agree. These issues all transpired in a matter of a couple of weeks of owning the vehicle. Fast forward, I observed an oil on my garage floor. I took the vehicle to Laslo Foreign Car Service (he specializes in BMW’s & Mercedes Benz to check out the vehicle. I received a call from Laslo personally advising me not to drive the vehicle anymore and he stated the issues — safety and performance issues. I was very disturbed by his finding asMr. Shafiel, the owner of AP Fairfax, assured me that I was getting a great vehicle and that he knew the previous owner. Typical “used car salesman’ b.s. I have filed a complaint with VA State Attorney General, The Motor Vehicle Dealer Board. I also filed a small claim and was in court onJune 14th. I did not come out victorious due to the “AS IS” clause which allows shady businesses take advantage of unsuspecting individuals like myself and given the fact that the Commonwealth of VA allows business to perpetrate fraud. VA does not go after businesses. Please stay clear of this business. I am not disgruntled. I do not wish what transpired with my purchase from AP Fairfax to happen to another consumer. I have attached my invoice evidencing the work I had done. I also ordered two (2) new tires for the rear to the tune of $555.00. I truly have not driven or enjoyed my vehicle given the safety and performance. BTW, I am now having issues with the convertible. This will be fixed shortly and this reason I purchased the vehicle was for the convertible. Please stay clear of this business. I usually purchase my vehicles directly from the BMW dealership. I erred big time in not doing. A costly price I am and have paid. I transmitted over $10k in a cash transaction for this vehicle. To date, I have not received the required from that was supposed to be filled out for OFAC - to ensure no money laundering is transpiring.

Nightmare getting the title, Then Bill of sale was from AP Fairfax but the title was from a different company. DMV would not register or title the car. AP Fairfax said they would fix the problem. They have not. Stay away from this sham of a company