Nissan Sunnyvale

I Love my car! And Suresh made us feel secure and unhurried. He was efficient and kind. I was reluctant to go for a text drive since we’re from a small town. Suresh said that even though I had driven my 95 yr old mom’s Rogue it was important to test the one I wanted to buy. He was right!

They told me to come down and that I was pre approved but then i recieved a letter in the mail saying I couldnt be approved for a loan at this time due to my credit score. Which is rising but goes down everytime its being checked.

Bryan V. was exceptional, very enthusiastic and helpful at all times. He was also very professional and tried to help me as much as he could, more than a 10 to that guy!

I had my 2013 Nissan Rogue serviced with Nissan Sunnyvale. I had issues with car vibrating and shaking. They carried out diagnosis and suggested that transmission was slipping and was going to fail if persisted with for long time. Also did they suggest was to install additional oil cooler component that was not originally present in this model. Even though the original quote was very high, service advisor Ray Rivera and service manager Nick Collins were considerate and understanding. They considered the facts that my car had lower than 50k mileage and even its transmission was out of warranty just by few months. They took up my case with Nissan and tried to help my case as much as possible. At the end, I got brand new transmission for very reasonable price as Nissan took care of big part out of it. It was really nice from both Raymond Rivera and Nick Collins to go out of their ways and help me out. Thank you so much!

Jon Golding is a most genuine and professional sales consultant, and gave us a highly sophisticated and enriching buying experience! Many thanks to Del Grande Dealer Group for their amazing service all the way from the buying phase to post purchase support. Special gratitude to Jonathan Golding for prompt responses and timely feedback on our vehicle related questions. As a customer who is investing in an expensive purchase and as important as a car, we rely to some extent on our sales associates to provide accurate information on complex technical aspects of vehicle quality. Jonathan Golding and DGDG deliver top returns for our faith invested in them during customer buying process. They certainly do not push to market vehicles (which is rare to get), but rather are highly adept in providing correct guidance and options that suit and prioritize on customer's specific needs and wishes. This results in not only obtaining a vehicle that is more than worth the monetary investment but also that fulfills desired qualities, traits, type and features of the vehicle that you were looking for. It is not doubt that only an intelligent, considerate, attentive, knowledgeable sales consultant such as Jon Golding is able to ensure that the customer curiosity and queries about their vehicle requirements are well-understood, addressed and met! Certainly make a trip to DGDG and deal with Jon Golding if you are in market for buying a car.

This review pertains to my experience with DGDG / Nissan Sunnyvale from Friday, 4/20/18, through Wednesday, 4/25/18. I submitted an online inquiry for a 2015 Nissan Leaf on Friday night, to which Omid Ahmad promptly replied. We scheduled a test drive for Saturday, 4/21, at 1:30 p.m. I arrived with my daughter and was leered at by Suresh Gursahani as I entered the building; he only became cordial and pleasant after asking me, "Are you here to buy a car?" I told him I'm waiting for Omid, Suresh left me alone, and by 1:50 p.m., I went to the counter because Omid was behind schedule. Wouldn't you know it-- he had been idling at the counter for much of the time I was in the showroom with my daughter looking at the car. The test drive was fine except for a whistling noise in the engine. Omid claimed this was how all the models were. (Not true-- the model I drove on Sunday didn't whistle.) . I was ready to buy after the test drive but Omid wouldn't budge on the price and my friend told me to walk out. I walked out but told Omid I would be back on Sunday at 10:00 a.m. On Sunday, I returned with a male friend. Seyed Vahid Hashimi (who I do not respect at all after this experience) seized the opportunity to assist us. After looking at cars in the lot, Vahid brought us inside, went to his manager, David Rubenstein (not confident in his service, either), and so began the negotiation. David was firm with my friend that this wasn't a place for negotiation, that prices were firm, that my info was needed so a quote could be generated, and then David turned to me and asked, "Are you here to buy a car today?" to which I retorted, "Depends on my experience," and I shared Suresh's lack of social graces yesterday. Lots of apologies from David and Vahid, the negotiations begin for real, and we finally come to an agreement and shake on it. The car I want will have four tires swapped from another model; detailing done; fluids topped off; debris cleaned out; extended warranty customized; all that's left is to sign with the finance guy, Howard Robertson. Howard is a piece of work. He's kind of surly and just wants to get things done. I have questions to clarify-- David had told me to talk to Howard about them-- and before we begin the signing, I ask Howard if he's the guy I ask my questions to. He tells me, "Aren't we here to sign paperwork?" and by this time, since I've already had to go on the defensive with David's "Are you here to buy a car today?" I'm just as defensive and retort, "I want to understand what I'm signing for." He grumbles a bit, answers the questions, clarifies things impatiently, and we sign... and then I see that he hadn't processed my paperwork properly because I had clearly indicated to Vahid and David that I'm putting $2000 down. Howard hadn't applied that, and he didn't want to redo the paperwork when I realized this. He was not happy, and I was not happy, and he said, "You're going to pay it off anyway!" when I ask him to redo the paperwork. I tell him I work and I save money and I'm not about to pay 4.99% APR on anything if I don't have to. He tells me to wait outside while he redoes things. So... Howard redoes things and we sign things again, and then Vahid and David assure me that they will detail the car, they will swap the tires, they will do what we've agreed to so that I'll have the car when I want it. Initially, Tuesday night sounds great and it's agreed that Vahid will drop the car off to me on Tuesday night-- and then I think, Monday would be better, so I text Vahid shortly after leaving the dealership that Monday would be best and I'll see him at 7:00 p.m. He texts me to confirm the change of schedule. On Monday, my brother and my daughter and I return to the dealership. Two of the four tires have been swapped with those of another vehicle-- not all four as agreed upon. No detailing had been done. No fluids had been taken care of. No debris had been cleaned out. What kind of shoddy service and fulfillment of an agreement was this? I was livid and Vahid called David after insisting to me we only agreed on two front tires. I drove off, Vahid sent a curt sorry-but-not-sorry email and asked when I'll pick the car up on Tuesday, and I fired off a terse email that I need to reconsider this and that they may have lost a sale. I CC'd David to this email. On Tuesday, I receive zero communication from these men. No outreach from David, who had appeared to "care" about my experience buying a car from the dealership, and that is why I question his integrity as I do Vahid's. My boyfriend calls Vahid's number on the card-- Omid answers, and transfers us to Vahid. Vahid lies to my boyfriend about why the car wasn't ready because I'd allegedly changed my mind. Vahid says he'll email me. He doesn't. He has all of Tuesday afternoon (when my boyfriend makes the call) through closing to follow through with his word. He doesn't. On Wednesday at 9:00 a.m., I storm in and have at it at Louis Supan and Keith Bettancourt and Nick Collins. Keith did epic damage control. By 11:00 a.m., my car was delivered to my address in the condition that had been agreed upon back on Sunday afternoon when the deal was made. I did not need that amount of disrespect or dishonesty in my car purchasing experience, and I cannot recommend these folks to anybody who values their time and hard earned money.

I came here to buy a LEAF and I was pretty picky, but they took care of everything and gave me a very good price! I can call them any time with questions and they genuinely seem happy to help. This is now my first choice when it comes to dealerships.

I came to see a particular car but it was gone by the time I arrived. They were very helpful to research alternative locations for the same make and model. We found one, and Gilbert Villarreal became my co-pilot to purchasing a great car! He drove me to pick up the car, taught me about the car buying process, answered my many questions, and was knowledgeable about the features. Gilbert is easy to work with, very helpful and accommodating, and wants to make sure you make informed decisions. Thank you Gilbert and the Nissan Sunnyvale team!

Bought a 2017 Nissan Versa. My sales person was Suresh Gursahani. He was really attentive to my needs and worked hard to get me the best possible deal. He provided all the post sales support required and made sure that everything was done quickly and smoothly. A very pleasant experience and I will surely go back again to Suresh and Sunnyvale Nissan

I came to this dealership because they had a very specific and rare car that i had been looking for. I week before I went to the dealership, i spoke to Peter Ong in the sales dept and he very carefully informed me of the process of getting it. Long story short, i ended taking an eight hour bus ride to the dealership the following week to see if o could buy the car. Peter picked me up from the bus station and took me out to lunch after he heard i hadn't eaten all morning. My car wasn't going to be ready until the following day so the dealership put me up in a hotel after Peter informed them of the bus trip i took to get there. Peter drove me to the hotel and picked me up the following morning and even bought me breakfast! Peter is the nicest guy you'll meet and he made the hassle of getting a new car an absolute breeze. If you ever need to get a car from this dealership, get in touch with Peter, he will go above and beyond for you. I promise you won't regret it!