Reviews
I had high hopes for Crews chevrolet collision center and they were quickly crushed! I took my Lexus in to be repaired after an accident. Recommended by USAA, but honestly they need to be removed from the list of repair shops. My truck was repaired too fast and definitely not to my satisfaction! My hood was not realigned properly and there was noticeable space on each side of my hood. After several attempts to get this repair shop to fix it correct, it was evident that they have no clue how to fix Lexus vehicles. My interaction with the manager Chris was not the best at all. When I notified him of the issues with my hood, he suggested that I go to the Lexus dealership and look at the same vehicle's hood and compare. I did go there and I was definitely correct about my vehicle not being repaired right, after Lexus looked it over, Chris then said it was nothing else he could do after they had already been paid and it was not his problem. I then had to get my adjuster involved again and he had me take my vehicle to a better repair shop and they corrected all the issues that Crews Chevrolet collision center claimed weren't fixable. I will definitely let my family, friends and co-workers know to never take their vehicle to Crews chevrolet!
I had high hopes for Crews chevrolet collision center and they were quickly crushed! I took my Lexus in to be repaired after an accident. Recommended by USAA, but honestly they need to be removed from the list of repair shops. My truck was repaired too fast and definitely not to my satisfaction! My hood was not realigned properly and there was noticeable space on each side of my hood. After several attempts to get this repair shop to fix it correct, it was evident that they have no clue how to fix Lexus vehicles. My interaction with the manager Chris was not the best at all. When I notified him of the issues with my hood, he suggested that I go to the Lexus dealership and look at the same vehicle's hood and compare. I did go there and I was definitely correct about my vehicle not being repaired right, after Lexus looked it over, Chris then said it was nothing else he could do after they had already been paid and it was not his problem. I then had to get my adjuster involved again and he had me take my vehicle to a better repair shop and they corrected all the issues that Crews Chevrolet collision center claimed weren't fixable. I will definitely let my family, friends and co-workers know to never take their vehicle to Crews chevrolet!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Danna. I appreciate your feedback and understand your concerns regarding the repairs done on your Lexus. At Crews Chevrolet, we strive to maintain high standards. I want to discuss your issues properly, so I encourage you to reach out directly to me. Your satisfaction is important, and we aim to learn from your feedback to improve our services. Thank you for bringing this to our attention. Best, Mark Milroth, General Manager, [email protected]
I am a first time buyer and I was more than happy to purchase my first vehicle from Chevrolet. However, I have to come back so they can sing the Chevrolet song. ?
I am a first time buyer and I was more than happy to purchase my first vehicle from Chevrolet. However, I have to come back so they can sing the Chevrolet song. ?
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your perfect review! I'm happy to hear that you chose Crews Chevrolet for your first vehicle purchase. It's always a special experience, and we're glad you enjoyed it. We look forward to seeing you again - and we'll make sure to have that Chevrolet song ready for you! Enjoy your new ride! Mark Milroth, General Manager, [email protected]
I have now bought 9 new trucks from crews chevrolet and have had all my services done with them. The service is always the best you can get. I would and do recommend every one to them.
I have now bought 9 new trucks from crews chevrolet and have had all my services done with them. The service is always the best you can get. I would and do recommend every one to them.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your wonderful review, Ronald! I'm thrilled to hear that you've chosen Crews Chevrolet for your truck purchases and service needs. Your loyalty and recommendations mean a lot to us. We look forward to continuing to provide you with exceptional service in the future! Mark Milroth, General Manager, [email protected]
I have only had issues w Crews Chevrolet. Every time I leave there, I have a new problem that shows up a day or days later. My truck was 2023, and there was always something. I just sold my truck so I would never have TJ deal with Crews again.
I have only had issues w Crews Chevrolet. Every time I leave there, I have a new problem that shows up a day or days later. My truck was 2023, and there was always something. I just sold my truck so I would never have TJ deal with Crews again.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Matthew. I understand that having ongoing issues with your 2023 truck can be frustrating. Your feedback is important, and we appreciate you bringing this to our attention. If you are open to discussing your concerns further, please feel free to reach out to us me Crews Chevrolet. We strive for high standards and are committed to improving our services. Best, Mark Milroth, General Manager, [email protected]
My vehicle was in the shop for two weeks. I paid a lot of money only for the person at the service desk to tell me that GM doesn't make parts for my truck and Crew's probably couldn't find the parts.
My vehicle was in the shop for two weeks. I paid a lot of money only for the person at the service desk to tell me that GM doesn't make parts for my truck and Crew's probably couldn't find the parts.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Mae. I understand the frustration of having your vehicle in the shop for an extended period, especially regarding parts availability for your truck. Your feedback is valuable, and we appreciate you bringing this to our attention. I encourage you to contact us directly so that we can look into this matter further. Your satisfaction is important to us, and we want to ensure we address your concerns. Best, Mark Milroth, General Manager, [email protected]
Everything was done in a timely manner. I had an oil change and tires rotation. Also, a complimentary car wash run through. The waiting area was clean and inviting.
Everything was done in a timely manner. I had an oil change and tires rotation. Also, a complimentary car wash run through. The waiting area was clean and inviting.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your positive review, Alice! We're thrilled to hear that your oil change, tire rotation, and complimentary car wash were all done in a timely manner. At Crews Chevrolet, we strive to provide a clean and inviting environment for our customers, and it's great to know you felt that during your visit. We look forward to welcoming you back next time! Mark Milroth, General Manager, [email protected]
the personal at the desk was pleasant enough however when they brought the air filters to me the one for the cabin had a lot more damage that i saw just that morning. also with the increase in cost i am being forced to look else ware for my oil changes after 10 years using Crews.
the personal at the desk was pleasant enough however when they brought the air filters to me the one for the cabin had a lot more damage that i saw just that morning. also with the increase in cost i am being forced to look else ware for my oil changes after 10 years using Crews.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for sharing your experience with us, Raymond. I appreciate your feedback regarding the air filter and the rising costs. We're committed to providing quality service and understand your concerns. If you'd like, feel free to reach out directly to Crews Chevrolet so we can address this situation and explore options that may work for you. We value your loyalty over the past decade and hope to continue serving you in the future. Best, Mark Milroth, General Manager, [email protected]
Wonderful,it could not have gone any better. Thank you Crews Chevrolet. A wonderful experience from my initial introduction,order and the day I took delivery.
Wonderful,it could not have gone any better. Thank you Crews Chevrolet. A wonderful experience from my initial introduction,order and the day I took delivery.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your wonderful review, John! We're thrilled to hear that your experience from the introduction to delivery went so smoothly. At Crews Chevrolet, we strive to provide exceptional service, and it's great to know we met your expectations. We look forward to assisting you again in the future! Mark Milroth, General Manager, [email protected]
I wrote a review a few months ago that I purchased my new vehicle but since this i have sent family to purchase vehicles as well! Mr. Dino was my sales guy and I absolutely love him! Finance.... SUCKS! Michelle in finance has a nasty attitude and is completely inconvenienced by everyone and everything! Not at all a nice person to speak too! Her attitude and unpleasant stance is disgusting! You have a great sales team and an awesome service dept but your finance lady sucks! She needs to have her job evaluated maybe stick her in parts!
I wrote a review a few months ago that I purchased my new vehicle but since this i have sent family to purchase vehicles as well! Mr. Dino was my sales guy and I absolutely love him! Finance.... SUCKS! Michelle in finance has a nasty attitude and is completely inconvenienced by everyone and everything! Not at all a nice person to speak too! Her attitude and unpleasant stance is disgusting! You have a great sales team and an awesome service dept but your finance lady sucks! She needs to have her job evaluated maybe stick her in parts!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback, Julie. We appreciate your support in sending your family to Crews Chevrolet and are glad to hear you loved working with Dino. I understand your concerns regarding your experience with our finance team. Your experience is important to us, and we value your insights. Please feel free to contact me directly if you would like to discuss this further. We hope to better serve you and your family in the future! Best, Mark Milroth, General Manager, [email protected]
We recently visited Crews Chevrolet on two occasions to explore both new and used vehicle options. While we ultimately decided to delay our purchase for personal budget reasons, we were thoroughly impressed by the professionalism and expertise of our salesman, Dino. Throughout our visit, Dino provided insightful guidance, sharing his personal experiences and helping us make informed comparisons between various vehicles without any pressure. His approach was genuinely customer-focused, making the entire process comfortable and transparent. Additionally, Crews Chevrolet’s warranty for used vehicles is outstanding, offering an added layer of confidence. We fully anticipate returning as future customers when the time is right for us to buy.
We recently visited Crews Chevrolet on two occasions to explore both new and used vehicle options. While we ultimately decided to delay our purchase for personal budget reasons, we were thoroughly impressed by the professionalism and expertise of our salesman, Dino. Throughout our visit, Dino provided insightful guidance, sharing his personal experiences and helping us make informed comparisons between various vehicles without any pressure. His approach was genuinely customer-focused, making the entire process comfortable and transparent. Additionally, Crews Chevrolet’s warranty for used vehicles is outstanding, offering an added layer of confidence. We fully anticipate returning as future customers when the time is right for us to buy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your wonderful review! We're thrilled to hear that you had a positive experience at Crews Chevrolet during your visits. It's great to know that Dino provided you with the professionalism and support you were looking for, helping you explore the options without pressure. We appreciate your kind words about our used vehicle warranty as well! We look forward to welcoming you back whenever you're ready to make your purchase. Don’t hesitate to reach out if you have any questions in the meantime! Mark Milroth, General Manager, [email protected]