Reviews
Clean car & great service personnel
Called & told about a special for $39.99 for my car. Upon being told the price because my car needed 6 quarts of oil it would be more(6 quarts not 5) it would be $51. WHY???
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your feedback, Carol. We will share this with our team and we encourage you to reach out to us if you would like to discuss your situation in greater detail. Regards, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Crews Chevrolet is the best!
Hands down best Chevy dealer! Everyone in the service department is friendly, professional and a pleasure to do buisness with. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We sincerely appreciate your feedback, Scott. We feel our service department is what makes Crews Chevrolet special. Reviews like yours help us to make sure that we are meeting the needs of our customers and we are glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment. Regards, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
True Professionals
I've never had such a truly pleasant experience with a body shop/car dealership. Ever. It was incredibly refreshing to have an estimator/relay man like Jason Gray, who performed his job like a professional. He was quick on responding to emails, proficient with communicating updates on my car's progress, and key to making me feel valued at Crews Chevrolet. The body mechanics did a phenomenal job, even going above and beyond on multiple parts of the job at hand. I have had multiple people comment on how well the job was done; and I could not agree with them more.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Braydon, we appreciate the time it took for you to write this review. It helps us to know that we are meeting the needs of our customers. Jason is an asset to our team and we are happy to hear that he was able to serve you and demonstrate how we do business here. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Regards, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Trusted Mechanics
I've been coming to the service area at Crew's since i purchased my vehicle there. I trust the service advisers and technicians to provide me with quality service. And I appreciate that my vehicle gets washed through the oniste care wash, I just wish that the car wash covered the whole vehicle instead of leaving a 6-8" strip of dirt down the center of the car.. where the car wash doesn't reach.
- Customer service 3.0
- Buying process 2.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Ilona. We appreciate your feedback as it helps us grow as a dealership. We are completely dedicated to providing top quality service and we are ecstatic to hear that your experience reflected this dedication. At Crews Chevrolet, we value our customers and we look forward to seeing you on your next visit. Regards, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Expensive and above average costs
I was asked if I wanted a car wash. I said yes. When I went to pick up the car it was dirty. Also I would like to have the costs given to me before I leave the shop. $240 for a transmission Flush?!? You are Above Average on costs for this service. I think I will be looking elsewhere from now on. Also was quoted on spark plug change at over $200...really $25 per plug?
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Adam. Our customers are our top priority and we value your business. I would like to further understand your situation so we can work towards a satisfactory resolution. Please contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Excellent Care
We receive excellent service each and every time we visit your service, parts or collision departments. We do not trust our vehicles to anyone else!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for taking the time to submit this awesome feedback, Barbara. Hearing that you received excellent service from us is always encouraging and reassures us of our commitment to our customers. We are happy to hear that we have earned your trust in our business. We look forward to seeing you on your next visit. Regards, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
chevrolet
Mark is the salesman who helped me get my 2015 chevy cruze he really went out of his way for me on both occasions that i bought a car in 2013 and in 2015
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Tyra, thank you so much for this great review. We try to create a friendly and professional purchase experience for all of our guests and the fact that you are pleased with your visit reflects what we strive to deliver. If you need further assistance with your vehicle, please do come back and visit us. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Many friends ar Crews Chevy in Charleston, SC
Friendly, customer oriented, staff. Jerry and Donny in the Service area are always friendly and willing to go the extra step. My car was in the shop for more than a week, and Donny gave me daily updates. My daughter wanted a pink golf cap, and the price was reasonable at $17. I expected a price of $25 or more. Nice to feel I am treated with respect and not being gouged at every opportunity. The Service waiting area is clean, and the courtesy refreshments and bottled water on a HOT day are appreciated. Mr. Heitman, Service Master Manager, runs a great operation! Jason in the Collision Center is helpful and informative and offered me tips on how to keep my car in top shape. The dealership sits on a large piece of property and every inch is spotless. No trash. No accumulation of sand or xxxxxxof water Someone is paying attention to details and that sends a clear, albeit subtle or subliminal, message. I feel like I have a friend in the car business! C. Norman
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jill, thank you so much for taking the time to write this review. It helps us to know when we are doing well because it is what we strive to do on a daily basis. I am very happy to hear about your positive experience at Crews Chevrolet. If you have any further needs, do not hesitate to come back in for a visit. Mark Milroth, General Manager, mmilroth@crewschevrolet.com
Great, friendly, efficient Service Dep't
Ashley did a great job handling my appointment and communicating on the progress of my repair. She will be the service writer that I will deal with in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your feedback, Joseph. I am happy to hear that Ashley was able to serve you and demonstrate how we do business here. We look forward to working with you again in the future. Regards, Mark Milroth, General Manager, mmilroth@crewschevrolet.com
great service, timeliness, affordable
Best customer service I have ever had at a dealership/auto repair shop. Keep up the good work! I have absolutely zero complaints.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to write this awesome review, Lauren. It helps us to know that we are meeting the needs of our customers. We would love to work with you again in the future. Regards, Mark Milroth, General Manager, mmilroth@crewschevrolet.com