The Porsche Exchange

All the employees where very helpful! helping us get our security gate and garage doors programmed! They are very helpful and took extra time to get it... done! Thank you!

Love this dealership. Always happy with their process and the experience. Service department is excellent, facility is awesome. Sales team is nonpressure... and very helpful.

My experience purchasing a 911 from The Porsche Exchange was extremely positive. If you are thinking about purchasing a Porsche, I would highly recommend... calling the Exchange and asking to speak with Paul M, one of their brand ambassadors. First, Paul was a Porsche mechanic for many years before the sales role, so I found his perspective to be very helpful when discussing build options. Second, he listened very carefully to what I wanted and provided detailed, specific feedback, as opposed to trying to tell me what I should want. For example, I knew I didn’t want to pay $2950 for the sports exhaust system, even though this is ordered on perhaps the majority of 911’s these days. Due to this preference and other unusual options I wanted, he suggested I consider ordering one with the exact specs I wanted. A few thoughts in case they are helpful for a first time Porsche buyer. (1) There are a limited number of Premier Porsche dealerships in the country. This is a designation earned annually based on sales volume. Porsche’s have far more options than most cars, so it is highly unlikely you’ll find one in stock that is exactly what you want. This means it may be worth ordering one, and if ordering one, Premier dealerships have more build slots, so you can likely get it faster (and at a better price) through one of these. I got mine in two and a half months. (2) Take the time to consider every option carefully. Paul was really great about walking around the dealership showing me alternative examples for each option. There are so many options. It’s worth going to a dealership that has all the variations there so you can see them in person. (3) Consider getting the GT Sport Steering Wheel with multi-function and the SportDesign side mirrors painted in the car’s color, instead of the regular multi-function wheel and Standard design auto-dimming mirrors. Note also the Carrera 4 is wider (72.9” x vs 71.2”) and the GTS is lower (0.4”), in case these matter. For example, you especially might want to consider the Front Axle Lift Suspension option on the GTS depending on where you drive. (4) It’s hard to find manual transmissions, and IMO it’s the only way to go. Yes, the PDK is better on a track, but I’m not into that and the manual really is excellent in terms of the driving experience. (5) If going in to actually purchase, be prepared in advance to discuss the following: (a) a pre-paid maintenance plan for up to 5 years/50k miles, (b) extended warranties, up to 10 years/100k miles, with a $250 or $100 deductible (the later is zero if work is done at the dealership of purchase), but also separate coverage options for tires, dents, etc.. Personally, I found the terms compelling for the 10yr/75k Porsche Platinum Protection Plan but not the others. FWIW I generally do not consider extended warranties on anything worth it. (c) a clear bra, which is a 3M urethane film to protect the paint finish of the car. There are a few options in terms of how much of the car to cover. I like covering the full front (i.e., full, not partial hood) and you could consider wrapping the rear bumper as well (I didn’t). I wasn’t sure if I’d be happy with how this would look, but they did a really excellent job with it. It isn’t noticeable at all. I’m glad I had them add this. If uncertain, ask to see cars with the different variations and without it. (d) cilajet to protect the interior/exterior. Personally, I'm a no on that. (6) Sign up online for Porsche Car Connect before picking up your car so that you have the installation code ready to go for them to program before you leave, otherwise you’ll need to go back a few days later once you figure this out. So, regarding all these things, I’d recommend doing your own research in advance and knowing what you might want, what you don’t, and what the alternative options may or may not be worth to you. Overall, a great experience – thanks Paul, Michael, Rocco, Tony, and Bruce.

This dealership keeps impressing me with new levels of service. I'm not sure why anyone who go anywhere else to buy or service their vehicles

I purchased a 2018 Porsche Panamera in Georgia, but had my 10K service done at the Porsche Exchange, while on vacation in the Chicago area. It was easy... to get an appointment and the service advisor was extremely helpful, professional, and knowledgeable. The work was completed when promised and overall it was a fantastic experience.

Always great service for the past eight years. I like their long and flexible hours of operation and their taking a sincere interest in all of my needs

Super low pressure with great knowledge and passion.

Great service I was walked through the whole process took me last minute very polite folks here from the receptionist to service.the little perks were... nice also e.g. car wash free inspection free coffee cookies

This dealer provides Great customer service! They are helpful in explaining the issues and taking care to answer any questions you may have. I would highly... recommend them for your next purchase or service.

I would give 0 Stars if I could! **AVOID LIKE THE PLAGUE** This was the second time I went to this dealership to buy a Porsche and the second time I bought... elsewhere. Tim Fehr may be the most magnanimous pr*xx I have ever dealt with at ANY level dealership let alone a flagship Porsche one. My conversation with him was so insanely rude I asked that he come into the GM office with me so I did not misrepresent things. The GM went on to lecture me about how Millionaires and Billionaires come in every day and about his 42 years there as Tim smirked in the background. He literally said "the Costumer is not always right." Wow....just WOW. The only bright note was a polite salesman named Feris but I was so irked I had to go elsewhere. Porsche North America and I had a long talk. Go elsewhere unless you want to deal with rudeness and the height of arrogance!